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-   -   Marriott Travel Packages (https://www.flyertalk.com/forum/marriott-rewards/1403715-marriott-travel-packages.html)

imverge Jul 13, 2018 2:49 pm


Originally Posted by newdaybegin (Post 29970948)
So I just say to the rep i want to transfer to Air Canada then the point will be in Aeroplan? I just want to make sure before I go this because I don't looking to get Air Canada mile? thank you!

That is correct.

AbelianGrape Jul 13, 2018 2:50 pm

<deleted>

Flying for Fun Jul 13, 2018 3:17 pm


Originally Posted by pinniped (Post 29970279)

On one hand, this is a pretty niche issue. It's not like there are millions of these certs out there. But...anyone who has one is somewhat by definition a somewhat high-value customer for Marriott going forward. So the incentive to treat people fairly should be there.

How is someone who opens 3 SPG Accounts at their address and buys 90,000 Starpoints at a 35% discount a "high-value" customer? TP's have always been touted as a Reward "sweet spot" with exceptional value. Perhaps the incentive from Marriott would be to "close the gap" and reduce their liability.

"A bird in the hand is worth two in the bush!"

James

lax2010 Jul 13, 2018 4:58 pm


Originally Posted by tth6133 (Post 29970388)
You have to call to get your certificate back. If you cancel your reservation online, you don't get the certificate back.

What would one get if cancelling online? Automatic 45K points refund?

nexusCFX Jul 13, 2018 5:29 pm


Originally Posted by tth6133 (Post 29970388)
You have to call to get your certificate back. If you cancel your reservation online, you don't get the certificate back.

I cancelled a reservation with an attached Cat8 and got the certificate back in my account.

lax2010 Jul 13, 2018 6:49 pm


Originally Posted by nexusCFX (Post 29971440)
I cancelled a reservation with an attached Cat8 and got the certificate back in my account.

nexusCFX - Did you cancel online?

nexusCFX Jul 13, 2018 6:58 pm


Originally Posted by lax2010 (Post 29971642)


nexusCFX - Did you cancel online?

Yes.

Happy Jul 13, 2018 7:04 pm

Suggest people to read this thread in Marriott Insider - basically someone has contacted Marriott multiple times, literally each month since April to speak to some managers, and eventually being direct to Mr. Marriott's Office, only to be told the standard answer "I dont have an answer for that." by the lady from Mr. Marriott's Office. And that is after the person from Mr. Marriott's Office failed to get back to the poster within the promised 3 business days, so the poster decided to reach out to her again after 1.5 weeks waiting for the call back that never comes.

https://insiders.marriottrewards.com/thread/54993

alc Jul 13, 2018 8:52 pm


Originally Posted by Happy (Post 29971673)
Suggest people to read this thread in Marriott Insider - basically someone has contacted Marriott multiple times, literally each month since April to speak to some managers, and eventually being direct to Mr. Marriott's Office, only to be told the standard answer "I dont have an answer for that." by the lady from Mr. Marriott's Office. And that is after the person from Mr. Marriott's Office failed to get back to the poster within the promised 3 business days, so the poster decided to reach out to her again after 1.5 weeks waiting for the call back that never comes.

https://insiders.marriottrewards.com/thread/54993

it could be the fact I had been working very late night every single day this week (i.e. my brain might not be actually functioning right now :D) .... as after reading this info, I actually think the end policy will actually be at our favourite and which is why they don't want to release it until on Aug 1st to avoid everyone rush to redeem those "sweet spot" certs at those certain category. I think they regert the 1 SPG to 3 Marriott instant transfer setup that they have now where many (way too many) members transfer 90K SPG for a Travel Package... hence they just trying to minimize their lost. As if I am not mistaking, the new TP info that we all know that has not been "officially" release yet, am I correct? It was just a leak, right.... anyway just my 2 cents, or just my wild guess :)

Happy Jul 13, 2018 8:58 pm


Originally Posted by alc (Post 29971870)
it could be the fact I had been working very late night every single day this week (i.e. my brain might not be actually functioning right now :D) .... as after reading this info, I actually think the end policy will actually be at our favourite and which is why they don't want to release it until on Aug 1st to avoid everyone rush to redeem those "sweet spot" certs at those certain category. I think they regert the 1 SPG to 3 Marriott instant transfer setup that they have now where many (way too many) members transfer 90K SPG for a Travel Package... hence they just trying to minimize their lost. As if I am not mistaking, the new TP info that we all know that has not been "officially" release yet, am I correct? It was just a leak, right.... anyway just my 2 cents, or just my wild guess :)

Or more like the most wishful thinking hoping for the windfall.

Read it the other way, it could be the initial methods are too stingy and they are trying to find something that would be more palatable to members while not too costly to them.

The spg to marriott ratio definitely is generous and it has created lots of arbitration opp on award stays. To me, it is far more valuable than the miles, as it basically saves us 50 to 70% hotel costs over the past 18 months.

Flying for Fun Jul 14, 2018 1:35 am


Originally Posted by alc (Post 29971870)
it could be the fact I had been working very late night every single day this week (i.e. my brain might not be actually functioning right now :D) .... as after reading this info, I actually think the end policy will actually be at our favourite and which is why they don't want to release it until on Aug 1st to avoid everyone rush to redeem those "sweet spot" certs at those certain category. I think they regert the 1 SPG to 3 Marriott instant transfer setup that they have now where many (way too many) members transfer 90K SPG for a Travel Package... hence they just trying to minimize their lost. As if I am not mistaking, the new TP info that we all know that has not been "officially" release yet, am I correct? It was just a leak, right.... anyway just my 2 cents, or just my wild guess :)

How did you come to that conclusion? My interpretation is quite the opposite. From the conversation we know two things. 1) The date of implementation is Agust 1st, as she has been told! 2) "Attached" certificates will be honoured!

I think the fact that when asked what he should do with his certificate and the answer is "If you attach the certificate to a hotel reservation we'll honor that reservation even if the hotel category changes," speaks volumes.

James

FlyDUS Jul 14, 2018 3:57 am

Maybe a newbie question, but I didn't find an answer to that yet :-/
Is the availability for 7 night certificate the same as normal point redemptions?
So If I find a date where I could spend 7 night on points, I could alternatively also use the voucher from the travel package?

hhoope01 Jul 14, 2018 4:37 am

Yes, a TP 7 night hotel cert is the same as any other hotel award cert in terms of hotel award availability.

onlysuites Jul 14, 2018 5:33 am


Originally Posted by tth6133 (Post 29969132)
How did they inform you? Are you based in US?

Just got a email to say that my 5 night cert has been cancelled then got a email to say a new one had been issued for 7 nights. No explanation at all. Had to call and waste a hour before someone advised me what happened.


Originally Posted by MasterGeek (Post 29969575)
Did they give you a full refund of the Marriott points redeemed, after they took away your 5-night certificate ?

Yeah but then they charged the extra 45k for the 7 night package.

tth6133 Jul 14, 2018 6:04 am


Originally Posted by onlysuites (Post 29972637)
Just got a email to say that my 5 night cert has been cancelled then got a email to say a new one had been issued for 7 nights. No explanation at all. Had to call and waste a hour before someone advised me what happened.

Yeah but then they charged the extra 45k for the 7 night package.

How could they deduct the extra points from your account without your consent?


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