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deac83 Sep 12, 2007 10:09 pm

As I've said before the PP line is the one place they know who you are and what your level means.

I've had them obtain award nights in sold out hotels in Moscow for us.

Maybe a Plat can get this done, but they worked the issue because we needed those specific night. No pleading or begging to get it done.

Hazmike Sep 13, 2007 1:21 pm

FWIW, last week I spoke to my contact in Mr. Marriott's office and PP came up. While there is no set number of nights, she remembers most if not all PPs run at, very near or above 140 nights per year.

Mike

deac83 Sep 13, 2007 9:10 pm


Originally Posted by Hazmike (Post 8398514)
FWIW, last week I spoke to my contact in Mr. Marriott's office and PP came up. While there is no set number of nights, she remembers most if not all PPs run at, very near or above 140 nights per year.

Mike

I guess we can go around and around in circles about this, the facts do not support that statement. We have people with 200 nights that are not PP and those that rarely top 140 that are PP.

USirritated Sep 13, 2007 11:10 pm


Originally Posted by Hazmike (Post 8398514)
FWIW, last week I spoke to my contact in Mr. Marriott's office and PP came up. While there is no set number of nights, she remembers most if not all PPs run at, very near or above 140 nights per year.

Mike


Originally Posted by deac83 (Post 8400795)
I guess we can go around and around in circles about this, the facts do not support that statement. We have people with 200 nights that are not PP and those that rarely top 140 that are PP.

It is painfully obvious to me how this works out. If a guest stays 180 nights per year at an average room rate of $90, and the stays are all at limited service hotels, the gross revenue booked to Marriott is $16,200. If another guest stays only 90 nights per year at an average room rate of $280, with almost all of the stays at full service hotels with restaurant/room svc charges of $450 spread out over the whole 90 nights, the gross revenue booked to Marriott is $25,200! If you had to choose just one of these two guests to make PP, which one would it be?

hnewman Sep 14, 2007 5:13 am

It depends
 

Originally Posted by USirritated (Post 8401182)
It is painfully obvious to me how this works out. If a guest stays 180 nights per year at an average room rate of $90, and the stays are all at limited service hotels, the gross revenue booked to Marriott is $16,200. If another guest stays only 90 nights per year at an average room rate of $280, with almost all of the stays at full service hotels with restaurant/room svc charges of $450 spread out over the whole 90 nights, the gross revenue booked to Marriott is $25,200! If you had to choose just one of these two guests to make PP, which one would it be?

What is the profit? Stay 180 nights in Vickburg, MS or 90 in NYC. I bet Vickburg, MS has higher profit margin.

Just my opinion it is not about revenue as much as profit.

USirritated Sep 14, 2007 6:00 am


Originally Posted by hnewman (Post 8401808)
What is the profit? Stay 180 nights in Vickburg, MS or 90 in NYC. I bet Vickburg, MS has higher profit margin.

Just my opinion it is not about revenue as much as profit.

I would be inclined to doubt that profit could or would be a factor, because remember, Marriott International owns much less than 1% of their 2,700 - 2,800 hotels. MI makes their money based on a percentage of the revenue generated, and I am guessing that their percentages are not the same for full service as they are for extended stay as they are for limited service. One way or another, I doubt that profit is a factor. I am guessing that it is a changing criteria. Sometimes it might be simple, and other times it might be a more complicated formula. I am even wondering whether it might be possible to ask to be PP, just as I asked to be Plat.

Years and years ago, I had a rez at the Georgetown University Marriott Conference Center, and when I got there, the hotel was overbooked, and since I was just a lowly Black member (Marriott Marquis Black then, 15-49 nights per year I think, now would be a Marriott Rewards Silver, 10-49 nights per year) I got bounced to another hotel and was offered a check for $200. The manager was very apologetic. Since I wanted to be Gold in the worst way (heck, what did I know!), I asked him if he would arrange for me to be upgraded to Gold instead of giving me the $200, and he said, "Well, if I am going to upgrade you, why not do it all the way, and upgrade you to Platinum?" I was amazed! That is what he did, believe it or not! They moved me over to the Key Bridge Marriott, which had a huge wedding that weekend, and was pre-renovation, and I remember that the hotel was very tired, staid, and the whole place smelled like pool chlorine!

So, the moral of the story is, the next time that Marriott does something that they need to compensate me for, I am going to ask a manager to upgrade me to PP instead of a rate reduction or adding points to my account. Lately, when they screw up, they usually offer to put extra points in my account. Most recently, for a paid stay in July '07, they gave me 15,000 points (without me even asking) for a few screwups at the JW Marriott Desert Ridge in Phoenix, AZ, and for an awards stay in December '06, they put 45,000, out of 95,000 points originally spent, back into my account, for an awards stay at Marriott Frenchman's Beach in St. Thomas Virgin Islands.

BigYellowDog Sep 14, 2007 11:20 am

I suspect that there is truly a threshold of the top 2% or 3% of Platinum Members, and it works like a club. Each year there are a maximum number of members based on the total platinum membership. Prior year PP members qualify more easily.such as just re-qualifying for Platinum or a minimum of 100 nights. Then to fill the remaining spots, the top ranked platinums are made PP with possibly a minimum threshold, such as 300 nights over three years. This makes qualification for membership not based on hard rules, but based on the member's relative ranking with other platinum members. It's also been alluded to before that qualifications are likely based on nights or revenue over the prior three years, so just one year of 200 nights probably will not do it.

With criteria similar to the above, some years it may be easier to qualify then others. Some years 450 nights over three years may be required while for other years 350 nights may be the threshold. This could be why a specific criterion cannot be published, or it would look like the terms and conditions on a sweepstakes entry.

Having mysterious criteria adds to the allure of the status, making it seem much more special. ;)

deac83 Sep 16, 2007 12:55 pm


Originally Posted by USirritated (Post 8401932)
I am guessing that it is a changing criteria. Sometimes it might be simple, and other times it might be a more complicated formula. I am even wondering whether it might be possible to ask to be PP, just as I asked to be Plat.



So, the moral of the story is, the next time that Marriott does something that they need to compensate me for, I am going to ask a manager to upgrade me to PP instead of a rate reduction or adding points to my account. Lately, when they screw up, they usually offer to put extra points in my account.

Let us know how 'asking' for PP status works out. I'm sure the GM will be respectful and not laugh in front of you but have a good laugh the next time he meets with his GM buddies. Additionally as you point out most of the properties are not Marriott owned, how much influence would a GM have with Marriott corporate.

About the only thing that has been said about attaining the PP level that may be accurate is that it is an undefined standard which probably changes from year to year.

If just staying a lot of nights in a year with high revenue was the only requirement we wouldn't see multiple examples of members with those qualifications who remain Plat.

I'd suspect that they also factor in loyalty to Marriott in some way. Otherwise someone could just push through 200 nights in one year to get the level.

USirritated Sep 17, 2007 12:10 am


Originally Posted by deac83 (Post 8412675)
Let us know how 'asking' for PP status works out. I'm sure the GM will be respectful and not laugh in front of you but have a good laugh the next time he meets with his GM buddies. Additionally as you point out most of the properties are not Marriott owned, how much influence would a GM have with Marriott corporate.

About the only thing that has been said about attaining the PP level that may be accurate is that it is an undefined standard which probably changes from year to year.

If just staying a lot of nights in a year with high revenue was the only requirement we wouldn't see multiple examples of members with those qualifications who remain Plat.

I'd suspect that they also factor in loyalty to Marriott in some way. Otherwise someone could just push through 200 nights in one year to get the level.

The hotels are not Marriott International owned, but most of the GM's are Marriott employed, at least at the FS properties, since Marriott has the management contract for most of them, so actually, they would have a fair amount of pull, which is why the manager of the Georgetown University Marriott Conference Center (not owned by Marriott, just managed by Marriott) was able to elevate me from Black to Platinum all those years ago (about 9 years).

socrates Sep 17, 2007 9:50 am


Originally Posted by USirritated (Post 8391153)
That depends on who you talk with! I have talked with high up Marriott insiders (including GMs, Plat consumer affairs/customer service people, executive office/office of the ceo people, etc., some who say that it does, and some who say that it does not, with a slight edge to those who say that it does. What is clear is that the criteria has and will change, and it is also not consistently applied!

LOL - I'm not sure how to respond other than to say believe what you want from the sources you want :D

socrates Sep 17, 2007 9:53 am


Originally Posted by USirritated (Post 8401932)
So, the moral of the story is, the next time that Marriott does something that they need to compensate me for, I am going to ask a manager to upgrade me to PP instead of a rate reduction or adding points to my account. Lately, when they screw up, they usually offer to put extra points in my account. Most recently, for a paid stay in July '07, they gave me 15,000 points (without me even asking) for a few screwups at the JW Marriott Desert Ridge in Phoenix, AZ, and for an awards stay in December '06, they put 45,000, out of 95,000 points originally spent, back into my account, for an awards stay at Marriott Frenchman's Beach in St. Thomas Virgin Islands.

FYI - you can not be upgraded to PP, the only way to become a PP is through the selection process at MR

socrates Sep 17, 2007 9:54 am


Originally Posted by deac83 (Post 8412675)
Let us know how 'asking' for PP status works out. I'm sure the GM will be respectful and not laugh in front of you but have a good laugh the next time he meets with his GM buddies. Additionally as you point out most of the properties are not Marriott owned, how much influence would a GM have with Marriott corporate.

About the only thing that has been said about attaining the PP level that may be accurate is that it is an undefined standard which probably changes from year to year.

If just staying a lot of nights in a year with high revenue was the only requirement we wouldn't see multiple examples of members with those qualifications who remain Plat.

I'd suspect that they also factor in loyalty to Marriott in some way. Otherwise someone could just push through 200 nights in one year to get the level.

Just because MI doesn't own the hotel doesn't mean they dont manage it...infact they are still the largest operator of MI branded hotels

AKRawr Sep 26, 2007 2:35 am

From a Marriott Employee.....
 
PP are the top 2% of the platinum grouping. There are under 3,000 PP's at this time.

Want to make platinum without trying. Make a GM buy you the level as a Guest Services Issue. It's under 100 bucks. But, they will only do it for something serious, as it would dilute the program.

TOMSURFER Sep 26, 2007 4:13 pm


Originally Posted by AKRawr (Post 8464603)
PP are the top 2% of the platinum grouping. There are under 3,000 PP's at this time.

Want to make platinum without trying. Make a GM buy you the level as a Guest Services Issue. It's under 100 bucks. But, they will only do it for something serious, as it would dilute the program.

That is an interesting post thank you. Do you know how many PP's are UK based ?

deac83 Sep 26, 2007 9:51 pm

Well now that the mystery of PP is solved we can begin working on world hunger. :rolleyes:

Not sure what buying Plat for $100 has to do with getting the GM to get you Plat Prem over a guest services issue.

I'd guess that, like most of the Marriott employees, 80-90% of the Plats don't know there is a Plat Prem level. And it's more likely that some one that hangs around here would be the type to try and ask for it. If they were successful they'd probably brag about it here as well.


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