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Anyone who claims to know what the requirements for PP status is clearly stating an opinion and not a fact. As I've posted multiple times in this thread my stats violate the supposed requirements (i.e. rarely over 150 nights, rates averaging around $100/night).
It's a by invitation level for Marriott's best customers. Appropriately it's as vague as the benefits of PP. The way people worry about obtaining PP status you'd think Marriott was giving triple points for each stay and a guaranteed suite. The reality is you are lucky if the front desk even knows the difference between Plat and PP status. The one exception is the PP res line which certainly knows what PP status is and if you have any issues during your stay the GM will jump through hoops to make it right. |
Originally Posted by deac83
(Post 8372864)
The reality is you are lucky if the front desk even knows the difference between Plat and PP status.
I agree with this sentiment, I think the fact that the card looks almost identical does not help. I tend to get well treated anyway, but I think it is generally related to platinum status rather than specifically platinum premier. |
That's a good point as well. In conversation with a GM or two we agreed it would be easier if they called the level something else like Titanium.
In conversation with colleagues about the Marriott program I've shown them my card and they say 'yeah I've got one of those' and I say 'look closer'. Also have to agree with the treatment at plat. We were given the Presidential Suite in Vienna and a suite in Prague while on award stays when I was Plat. My sense is I get that same level of treatment as PP, but as I've found 8 of 10 times the front desk staff has no clue that PP is different than Plat. |
Originally Posted by deac83
(Post 8372864)
Anyone who claims to know what the requirements for PP status is clearly stating an opinion and not a fact. As I've posted multiple times in this thread my stats violate the supposed requirements (i.e. rarely over 150 nights, rates averaging around $100/night).
It's a by invitation level for Marriott's best customers. Appropriately it's as vague as the benefits of PP. The way people worry about obtaining PP status you'd think Marriott was giving triple points for each stay and a guaranteed suite. The reality is you are lucky if the front desk even knows the difference between Plat and PP status. The one exception is the PP res line which certainly knows what PP status is and if you have any issues during your stay the GM will jump through hoops to make it right. While the requirements for PP might be amorphous (meaning shapeless or unclassifiable), there might just be multiple independent criteria too. For example, anyone reaching 150 nights one year, or two years, or anyone who generates a certain amount of billed revenue one year or two years, or anyone who has a certain average revenue over a certain number of years. My guess is that it is not random at all, but that it is simply not publically known. Since there are many thousands of Plats, it would be extremely unwieldy for them to examine the records of all Plats, every year, by hand, just to cull out the few that they wish to make PP. IMHO, they have a computer program of some kind that spits out a smaller group of Plats that meet whatever criteria they have set, whether it is nights, or revenue, or maybe even how much you use marriott.com instead of using live marriott reservations agents! It really could be anything, but my guess is (yes my guess!) that it has to be something concrete! I would agree with you that most front desk associates would not know the difference between Plat and PP, heck, many front desk associates do not even know basic Plat benefits to begin with! But, as you said, as a PP, if you call the PP rez line, "the GM will jump through hoops to make it right." That, in and of itself, is a huge benefit, and leads me to believe that familiarity with PP is de rigeur for all GM's. To me, this makes PP sound like another level entirely, let's call it Diamond, which I would love to have, and which would reduce or eliminate some of the petty arguments that I get three or four times per year at various hotels (I will leave those stories for another time). |
For the last 3 months I have had found many properties as "unavailable."
Plat override does not always work. How can I get 100 nights in if I struggle to find 75 nights of availability? |
Originally Posted by fritz1
(Post 8376504)
For the last 3 months I have had found many properties as "unavailable."
Plat override does not always work. How can I get 100 nights in if I struggle to find 75 nights of availability? Are you going to some sort of high volume convention type of location where the hotel is fully booked for a group or convention? Heck, I have gone to a Super Bowl city on Super Bowl weekend and gotten an override! Were you trying to get your override online, or through the Plat rez line? Suggestion for you, before you call the Plat rez line, bring up the hotels in the area that you want to stay in on marriott.com, so you know what the choices are, and so you can see if you are being told about all the options, or if there are more or less attractive options on marriott.com. Just an idea that might help you. |
I just started working at a Marriott property and the corperate trainer told us 'Platinum Premier' is the top 2% revenue generating guests (nothing to do with number of nights stayed). I was also told that while they are to be treated extra special (eg. get best upgrade available, personal welcome letter, etc.) they recieve nothing more than regular platinum members.
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I agree that they could have a program that determines who is PP with some complex formula. My point, and I think we agree, is that it's not as simple as stay 150 nights.
I can almost guarantee it's not the top 2% in rev as there are some on this board that have stayed many more nights at a higher per night rate than I have (i.e. 150 nights at $89-109). I would agree the top 2% of Marriott's customers. The PP program says we receive 'Marriott's best service' so in fact we have no tangible benefits greater than Plats. Personal letters? Ha, I know the GM at the property I've been at for the last 8 weeks and there is no personal letter. I think the message they are sending to the employees during training doesn't quite link up with what is intended since as you said 'extra special' should translate into a perceived difference by the PP's. Since we were all Plat before PP we would know how Plats are treated as well. I'll go with Diamond level. I think that would end any confusion. |
I would spend $200+ a night, for a few years, avg about 150-170 nights, without PP.
I checked into a FS, at a rediculous LOW rate of $70/night for a year, with a few stays elsewhere, and spent $10K LESS then the other years, but was PP. Have had it since...avg like before! So...WHO KNOWS? |
Originally Posted by USirritated
(Post 8366356)
There is no debate as to whether the rules are for LifeTime Platinum or PP. Lifetime Platinum and Platinum Premier are two very different animals!
Platinum Premiers are Platinum members who stay in Marriott branded hotels MUCH MUCH more than the normal 75 nights per year required for regular Platinum status. PP requirements are 150 nights per year in almost every instance (I have heard of a couple of exceptions to 150 nights due to very high revenue production, but this is rare, and not to be counted on, and still, must be far in excess of the normal 75 nights per year required for regular Platinum status). Lifetime Platinum has entirely different criteria from PP! LP requires 1,000+ nights recorded, 12+ years as a Marriott Rewards member with at least one of those years as a Platinum Member, and at least 3,000,000 points earned (though all 3,000,000 do not need to remain in your account for you to obtain LP status). It is possible for someone to become PP and never become LP, and it is possible for someone to become LP, and never become PP, since both statuses are mutually exclusive! (So George, 665 nights, 2,332,000 points from now, you will become LP, if the requirements do not change between now and then, good luck!) |
Originally Posted by bestbet33
(Post 8377188)
I just started working at a Marriott property and the corperate trainer told us 'Platinum Premier' is the top 2% revenue generating guests (nothing to do with number of nights stayed). I was also told that while they are to be treated extra special (eg. get best upgrade available, personal welcome letter, etc.) they recieve nothing more than regular platinum members.
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Originally Posted by socrates
(Post 8391000)
PP does not have a set # of nights required
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I have said it before but the PP desk is the greatet group of CSR's I have ever delt with.
When it comes to difficult reservations overseas or in SE Asia, they have no problem calling the property directly and working out the little details that make enjoying the perks of travel worthwile. Most recently I needed 1 night in Singapore and did not want to spend $250.00USD, Website showed no availibility even at Stay Anytime levels. It appeared that the property was playing the STD room name game. I called the PP line and they took care of it for me. There has to this date not been an issue that the PP desk has not resolved. My favorite is the Front Desk Supervisor at the Detroit River Center who tried to backtrack off giving me the GOV rate. I saw that he and I were in a pissing contest so I walked away and called the PP desk. Within a few minutes someone came out from behiend the desk and gave me a revised folio with the correct rate. |
Sounds like you have had some great experiences rebadc. Funny thing is, as a Plat, I have had many of the same experiences, all I ever needed to do was ask for what I wanted. I might not meet with the same success that you do 100% of the time, but I bet that I do 85% of the time, just by asking.
I am curious rebadc, how long have you been PP, and what level of revenue or room nights, or whatever got you qualified for PP? |
I have been in the program for 8 years.
I managed to get top tier in each of the programs MAR had at the time each year, Courtyard Club, Marriott Marquis, and Fairfield Insiders. I have been PP for 3 years. I spend quite a bit of time in FS properties MAR and REN. I use the GOV rate but in DC, NY and other high GSA Perdiem areas. My folios are regularly close to $1,000.00 a week. I will say that I have co-workers who travel and spend as much as I do who did not make PP. I have used the PP desk to get us rooms when a property was sold out. I for one like the fact that there are no hard and fast rules for this level. There dont seem to be any real stated benifets other than the dedicated CSR's. I call the number and magic happens, that all I need to know. It may be that I had a nice casual conversation with the right person at the right time and was nominated. Or it may be that I have spent quite a bit of money over the years with nights averaging well above 100 per year. |
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