cancellation policies
Mar 12, 2002 | 4:33 pm
#1
Original Poster
Join Date: Jun 2001
Location: san francisco, ca, USA
Posts: 118
cancellation policies
Hi, I made a reservation directly with the hotel. I didn't note any specific cancellation policies during our phone conversations, so I was under the impression that the same day 6PM guarantee applied. I have had to cancel and am calling 24 hrs. in advance. Customer service says it is up to the hotel. Any experiences? I don't know what I should do at this point. I have my notes from my reservation conversation and definitely would have noted a policy that was more than that standard 6PM checkin.
please advise.
please advise.
Mar 13, 2002 | 5:16 am
#2
FlyerTalk Evangelist
Join Date: Jul 2001
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by annabanana:
Hi, I made a reservation directly with the hotel. I didn't note any specific cancellation policies during our phone conversations, so I was under the impression that the same day 6PM guarantee applied. I have had to cancel and am calling 24 hrs. in advance. Customer service says it is up to the hotel. Any experiences? I don't know what I should do at this point. I have my notes from my reservation conversation and definitely would have noted a policy that was more than that standard 6PM checkin.
please advise.</font>
Hi, I made a reservation directly with the hotel. I didn't note any specific cancellation policies during our phone conversations, so I was under the impression that the same day 6PM guarantee applied. I have had to cancel and am calling 24 hrs. in advance. Customer service says it is up to the hotel. Any experiences? I don't know what I should do at this point. I have my notes from my reservation conversation and definitely would have noted a policy that was more than that standard 6PM checkin.
please advise.</font>
Mar 13, 2002 | 5:26 am
#3
Join Date: Nov 2000
Posts: 441
If you have your confirmation number, go to the Marriott website and confirm your reservation online with that number and your last name. It should bring up a page telling you the details of your reservation including the cancellation policy for that location.
SimonC
[This message has been edited by SimonC (edited 03-13-2002).]
SimonC
[This message has been edited by SimonC (edited 03-13-2002).]
Mar 13, 2002 | 7:17 am
#4
Guest
Posts: n/a
I thought ONLY reservations made on Marriotts WEBSITE, could be retrieved online.
Mar 13, 2002 | 8:34 am
#5
Join Date: Nov 1999
Location: Nashville,TN
Posts: 867
TUFBEAR, I don't think you can MODIFY a reservation on the website unless it was made via the web. SimonC is correct. You should be able to retrieve and view a reservation though. I have made reservations using the Entertainment rate by calling the hotel directly(can't be done on-line). Once I have the confirmation number I review the reservation on the website to make sure the rate is what I was quoted over the phone. Go to https://www.marriott.com/reservation...eservation.asp
I think cancellation prior to 6pm day of arrival is standard unless the property is a resort or it is a special rate with a more restrictive cancellation policy. When I made my reservation at the Vail Marriott in January, the cancellation policy was something like 30 days.
I think cancellation prior to 6pm day of arrival is standard unless the property is a resort or it is a special rate with a more restrictive cancellation policy. When I made my reservation at the Vail Marriott in January, the cancellation policy was something like 30 days.
Mar 13, 2002 | 11:29 am
#6
Original Poster
Join Date: Jun 2001
Location: san francisco, ca, USA
Posts: 118
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by socrates:
Call the hotel directly
[/B]</font>
Call the hotel directly
[/B]</font>
Given that I had extensive conversation regarding other issues about my upcoming stay, I would have remembered and documented any special cancellation policies during the call. I made the assumption that the day of arrival 6PM cancellation was in effect and now am being dinged. The reservation was using MR certificate.
Just am solicitating if anyone has successfully had a charge reversed when cancelling outside of the window of cancellation. Rewards or reg. reservation.
Mar 13, 2002 | 11:55 am
#7
Original Poster
Join Date: Jun 2001
Location: san francisco, ca, USA
Posts: 118
I should also clarify that the reservation was made directly with the hotel. I did not receive nor request a confirmation, just had my notes with the confirmation # and other notes regarding our conversation. If that makes any difference.
Thx.
Thx.
Mar 13, 2002 | 12:35 pm
#8
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by annabanana:
I should also clarify that the reservation was made directly with the hotel. I did not receive nor request a confirmation, just had my notes with the confirmation # and other notes regarding our conversation. If that makes any difference.
Thx.</font>
I should also clarify that the reservation was made directly with the hotel. I did not receive nor request a confirmation, just had my notes with the confirmation # and other notes regarding our conversation. If that makes any difference.
Thx.</font>
Like I advised earlier...call the hotel directly and ask to speak with the GM...ask that person for a one time exception as a "loyal" Marriott Guest
Mar 13, 2002 | 1:27 pm
#9
Join Date: Nov 2000
Posts: 441
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by annabanana:
I should also clarify that the reservation was made directly with the hotel. I did not receive nor request a confirmation, just had my notes with the confirmation # and other notes regarding our conversation. If that makes any difference.
Thx.</font>
I should also clarify that the reservation was made directly with the hotel. I did not receive nor request a confirmation, just had my notes with the confirmation # and other notes regarding our conversation. If that makes any difference.
Thx.</font>
As long as you have your last name
and your confirmation number you can check online at :https://www.marriott.com/reservation...eservation.asp
Enjoy... SimonC
Mar 13, 2002 | 2:30 pm
#10
Original Poster
Join Date: Jun 2001
Location: san francisco, ca, USA
Posts: 118
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by SimonC:
As long as you have your last name and your confirmation number you can check online at :
https://www.marriott.com/reservation...eservation.asp
Enjoy... SimonC</font>
As long as you have your last name
and your confirmation number you can check online at :https://www.marriott.com/reservation...eservation.asp
Enjoy... SimonC</font>
"Enter your Marriott.com User Name
and Password. Only reservations
made through Marriott.com will
appear"
Mar 13, 2002 | 5:03 pm
#11
Original Member
Join Date: May 1998
Location: Orange County, CA, USA
Programs: AA (Life Plat), Marriott (Life Titanium) and every other US program
Posts: 6,416
The correct answer is that you *can* see any reservation where you have your last name and confirmation number.
The page cited by Anna has a big OR in the middle. If you try lookup using your user name and password you only see reservations made online. But if you use the OR option (last name and confirmation number) you can see any reservation.
The page cited by Anna has a big OR in the middle. If you try lookup using your user name and password you only see reservations made online. But if you use the OR option (last name and confirmation number) you can see any reservation.
Mar 14, 2002 | 6:43 am
#12
Join Date: Nov 2000
Posts: 441
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by sbrower:
The correct answer is that you *can* see any reservation where you have your last name and confirmation number.
The page cited by Anna has a big OR in the middle. If you try lookup using your user name and password you only see reservations made online. But if you use the OR option (last name and confirmation number) you can see any reservation. </font>
The correct answer is that you *can* see any reservation where you have your last name and confirmation number.
The page cited by Anna has a big OR in the middle. If you try lookup using your user name and password you only see reservations made online. But if you use the OR option (last name and confirmation number) you can see any reservation. </font>
SimonC
Mar 15, 2002 | 6:17 am
#13
Join Date: Jun 2001
Location: New York, NY
Programs: Marriott Plat, SPG Gold, Delta Platnium
Posts: 80
I've had luck canceling reservations in the Orlando area that had a 3 day policy. I second everyone elses's opinion... Call the hotel.
Mar 15, 2002 | 8:27 am
#14
Join Date: Jun 2000
Location: SPG Plat, HH Gold, Marriott Gold
Posts: 1,015
Can't do anything about it now, but for the future ... Even if you make a phone reservation, always ask for an e-mail confirmation. That way you have written documentation and don't have to get into a "he said," "she said" discussion.
By way of example, my parents booked the Rancho Las Palmas in Rancho Mirage, CA, but the agent put them in the Desert Springs in Palm Desert. Without documentation, it would have been difficult to decide who was correct.
By way of example, my parents booked the Rancho Las Palmas in Rancho Mirage, CA, but the agent put them in the Desert Springs in Palm Desert. Without documentation, it would have been difficult to decide who was correct.