The mind of a front desk agent
Apr 8, 2012 | 7:42 pm
#196
Join Date: May 2004
Programs: SPG PLAT/Delta PM/Marriot Gold
Posts: 230
In your experience for Marriott Travel Cards, did you only allow them to be used when people were only paying Rack RAtes??? It seems the T & C's Limit the use of them, but I have used them on AAA rates and Friends and family rates in the past without any problem.. Heading to Europe next week and have a few thousand worth of them and a bit worried I will have a problem with my AAA rate booked..
Thanks
FV
Thanks
FV
Apr 9, 2012 | 5:51 pm
#197
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
* I've got no problem saying thanks when someone upgrades me even though it might be expected (see above), and I don't think fdg was saying there are only negative memories, just the pleasant ones & thanks help offset the DYKWIA etc, and goodness knows as guests we've watched other guests be PITAs; can imagine FDCs see it more often.
Cheers.
Cheers.
Apr 10, 2012 | 2:03 pm
#198
Join Date: Feb 2003
Location: HKY
Programs: DL-DM MM & RW, UAL- PS, Marriott Lifetime PLT, SPG-PLT, Hilton-Gold
Posts: 4,468
Apr 10, 2012 | 7:05 pm
#199
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
Apr 14, 2012 | 5:19 pm
#200
Join Date: Jul 2002
Posts: 481
As far as Marriott perks, Virtual Concierge is available to everyone but it seems only regular members use it for requests. It is one of the best ways to make sure your reservation is looked at prior to the day of your arrival. By this I mean typing in a request, not just a request for foam pillows, high floor, etc.
Thanks, fdguy for your kind help!
Apr 14, 2012 | 5:39 pm
#201
FlyerTalk Evangelist
Join Date: Aug 2006
Location: SNA
Posts: 18,599
It is a link emailed to you a few days before your stay.
Apr 16, 2012 | 9:53 pm
#202
Join Date: Nov 2010
Location: Chicago, IL
Programs: Marriott Platinum, AA Executive Platinum, AmEx Platinum Card, SPG Platinum
Posts: 62
+1 here too. 5 years of traveling, with one year off, and now, I get tired of traveling but the second I stop, I get stir crazy. For example, I was on the road 27 weeks straight, then had a two week hiatus, and 5 days in, I was so stir crazy I booked myself a last minute flight to LA for the weekend, just so I could be on the road.
Apr 16, 2012 | 10:11 pm
#203
Join Date: Nov 2010
Location: Chicago, IL
Programs: Marriott Platinum, AA Executive Platinum, AmEx Platinum Card, SPG Platinum
Posts: 62
Apr 16, 2012 | 11:52 pm
#204
FlyerTalk Evangelist
Join Date: Aug 2006
Location: SNA
Posts: 18,599
Let's see in 2012 I've gotten one for -
Stanford Court (Ren)
Carlton Hotel (Autograph)
Long Beach (Ren)
JW Chicago
Courtyard Waikiki
but not for -
Courtyard Orlando Lake Buena Vista
A couple of Residence Inns
Washington DC (Ren)
So no real consistency is there!
Stanford Court (Ren)
Carlton Hotel (Autograph)
Long Beach (Ren)
JW Chicago
Courtyard Waikiki
but not for -
Courtyard Orlando Lake Buena Vista
A couple of Residence Inns
Washington DC (Ren)
So no real consistency is there!
Apr 20, 2012 | 6:24 pm
#205
Join Date: Aug 2011
Posts: 1,689
+1 here too. 5 years of traveling, with one year off, and now, I get tired of traveling but the second I stop, I get stir crazy. For example, I was on the road 27 weeks straight, then had a two week hiatus, and 5 days in, I was so stir crazy I booked myself a last minute flight to LA for the weekend, just so I could be on the road.
Apr 20, 2012 | 6:26 pm
#206
Join Date: Aug 2011
Posts: 1,689
so, apparently, not all hotels offer it, or have been trained for virtual concierge.
Apr 21, 2012 | 3:06 am
#207
Join Date: Jul 2009
Location: USA
Programs: AA EXP, UA GLD, Bonvoy Titan, HH GLD, WoH Expl
Posts: 2,686
I've been offered Virtual Concierge at virtually all JW and FS Marriotts that I have stayed at, which is about 75% of my stays. Very few CY/FFIs offer it. If I need someone in advance, I will try to email the GM of the CY/FFI hotels a few days prior. Ren properties usually have Virtual Concierge, but they don't seem to be consistent across the brand.
Apr 29, 2012 | 2:13 am
#208
Join Date: Jun 2011
Location: BOS
Programs: AA EXP
Posts: 7,710
Platinum arrival gifts are some of the first things you learn about. Everyone knows that $100 is promised if the Plat arrival gift is not offered. At my property you were given one free mistake, then every time after that it would cost you the $100 taken out of your check. Almost everyone forgot once, usually in your first month, but no one forgot to do it again. When it was forgotten, and the guest requested the cash, it would be given to them immediately without arguing.
All Gold and Plats were blocked in the guaranteed bed type selection in the morning to make sure everyone had the bed type that was requested.
All Gold and Plats were blocked in the guaranteed bed type selection in the morning to make sure everyone had the bed type that was requested.
I feel kind of bad asking for compensation, since I checked in at midnight and the guy seemed nice, though perhaps unprepared. If I was going to ask for compensation is it best to do it now while that person is still at the desk or wait until tomorrow?
Apr 29, 2012 | 3:44 am
#209
Suspended
Join Date: Jul 2005
Location: Thailand
Programs: Marriott - P; HH - G; Hyatt - P; Avis - LT First
Posts: 5,023
doesn't matter so long as you do it BEFORE checkout.......
https://www.marriott.com/rewards/mem...s/guarantee.mi
https://www.marriott.com/rewards/mem...s/guarantee.mi
I checked into a tier 5 Marriott an hour ago and was not offered an arrival gift, though the desk agent gave me a breakfast voucher once I reminded him I was Platinum and asked about the lounge.
I feel kind of bad asking for compensation, since I checked in at midnight and the guy seemed nice, though perhaps unprepared. If I was going to ask for compensation is it best to do it now while that person is still at the desk or wait until tomorrow?
I feel kind of bad asking for compensation, since I checked in at midnight and the guy seemed nice, though perhaps unprepared. If I was going to ask for compensation is it best to do it now while that person is still at the desk or wait until tomorrow?
May 13, 2012 | 3:04 pm
#210
Join Date: Apr 2012
Posts: 4
Hi,
Is it possible to leave the bags at the hotel few days before the reservation? I will be flying to Warsaw and I will have 4 days stop in Paris. I will be staying in dowtown Paris for the two nights and at the airport the last night. I thought that it would be nice to leave some bags (even with the fee) at the airport hotel and not to have to take it with me everywhere. Thanks
Is it possible to leave the bags at the hotel few days before the reservation? I will be flying to Warsaw and I will have 4 days stop in Paris. I will be staying in dowtown Paris for the two nights and at the airport the last night. I thought that it would be nice to leave some bags (even with the fee) at the airport hotel and not to have to take it with me everywhere. Thanks