The mind of a front desk agent
May 13, 2012 | 3:10 pm
#211
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,775
But with all the "security" related changes, I'm not sure what an airport hotel may or may not want to do. Your best bet would be to contact the hotel and ask the manager if they would be willing to do that for you.
May 25, 2012 | 3:02 pm
#213
Join Date: Mar 2012
Posts: 940
Hi fdguy, I read in other thread saying that the compensation for the platinum arrival gift is paid by the front desk who forgot to offer the arrival gift, how true is it? Some says that they can even be fired? Thanks.
May 26, 2012 | 12:26 pm
#214
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,775
As for being fired, I would guess that any front desk employee who keeps making the same "mistake", especially one with the visibility and cost as the arrival guarantee does, would be in line for either more training, discipline, or even termination. So while I wouldn't think it a norm that they would get fired for the first offense, if they kept on missing it, I could definitely see strong repercussions as a possibility.
May 27, 2012 | 6:43 am
#215
Join Date: Apr 2006
Location: Glasgow, Scotland
Programs: British Airways Executive Club Gold, Marriott Lifetime Platinum
Posts: 226
I stay about 100 nights p.a., at least 75% of which is at athe LHR Ren. I almost always get an upgrade to CL wherever I go without asking, but I'm not that bothered about the room to be honest, as long as I get Exec/Club lounge access.
May 29, 2012 | 4:52 am
#216
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Join Date: Jul 2001
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I do believe that that same thread mentioned, there is a subsequent post from socrates mentioning that hotels aren't supposed to do that (and could possibly get themselves into trouble doing so.)
As for being fired, I would guess that any front desk employee who keeps making the same "mistake", especially one with the visibility and cost as the arrival guarantee does, would be in line for either more training, discipline, or even termination. So while I wouldn't think it a norm that they would get fired for the first offense, if they kept on missing it, I could definitely see strong repercussions as a possibility.
As for being fired, I would guess that any front desk employee who keeps making the same "mistake", especially one with the visibility and cost as the arrival guarantee does, would be in line for either more training, discipline, or even termination. So while I wouldn't think it a norm that they would get fired for the first offense, if they kept on missing it, I could definitely see strong repercussions as a possibility.
May 29, 2012 | 5:18 am
#217
Join Date: May 2012
Location: BTV
Programs: US Airways Gold, DL Silver, Avis First, SPG Gold, Marriott Gold, Hyatt Plat
Posts: 121
HA! I was booked into a handicapped room that was occupied - I was given access to the concierge lounge for the rest of the stay....
May 29, 2012 | 8:07 am
#218
Join Date: Feb 2002
Location: CAE
Posts: 427
different rates
I booked a few months ago for 2 different upcoming stays at a Marriott (FS) and a Ren. I couldn't believe how good these rates were including breakfast for two + under 12. The current rates (even with a new different promo) are about 30% higher per night. "Beachfront, Balcony" at one of the properties!
My first question is -- am I going to get treated like a 2nd class citizen? I have only Silver status.
Both were booked directly on Marriott.com.
Second, I do plan on paying with a combination of Marriott gift cards and gift checks, although the reservation is held with a Marriott Premier Visa -- does that make any difference?
Thank you!
My first question is -- am I going to get treated like a 2nd class citizen? I have only Silver status.
Both were booked directly on Marriott.com.
Second, I do plan on paying with a combination of Marriott gift cards and gift checks, although the reservation is held with a Marriott Premier Visa -- does that make any difference?
Thank you!
May 29, 2012 | 8:18 am
#219
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Join Date: Jul 2005
Location: Thailand
Programs: Marriott - P; HH - G; Hyatt - P; Avis - LT First
Posts: 5,023
Q - I booked a few months ago for 2 different upcoming stays at a Marriott (FS) and a Ren. I couldn't believe how good these rates were including breakfast for two + under 12. The current rates (even with a new different promo) are about 30% higher per night. "Beachfront, Balcony" at one of the properties! My first question is -- am I going to get treated like a 2nd class citizen? I have only Silver status.
A - IMO, depends on the occupancy at checkin and the length of your stay
Q - Second, I do plan on paying with a combination of Marriott gift cards and gift checks, although the reservation is held with a Marriott Premier Visa -- does that make any difference?
A - no........
A - IMO, depends on the occupancy at checkin and the length of your stay
Q - Second, I do plan on paying with a combination of Marriott gift cards and gift checks, although the reservation is held with a Marriott Premier Visa -- does that make any difference?
A - no........
Last edited by BKKLEE; May 29, 2012 at 8:41 am
May 29, 2012 | 10:02 am
#221
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Join Date: Jul 2005
Location: Thailand
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Posts: 5,023
since this is a future res it will depend upon what's available at checkin'............... no crystal ball to say what that will be at this time, but I can now say that as a silver you'd generally be at the tail end of a long que......
May 29, 2012 | 10:28 am
#222
Join Date: Jun 2008
Location: LA
Programs: DL GM, HH Diamond
Posts: 727
I booked a few months ago for 2 different upcoming stays at a Marriott (FS) and a Ren. I couldn't believe how good these rates were including breakfast for two + under 12. The current rates (even with a new different promo) are about 30% higher per night. "Beachfront, Balcony" at one of the properties!
My first question is -- am I going to get treated like a 2nd class citizen? I have only Silver status.
Both were booked directly on Marriott.com.
Second, I do plan on paying with a combination of Marriott gift cards and gift checks, although the reservation is held with a Marriott Premier Visa -- does that make any difference?
Thank you!
My first question is -- am I going to get treated like a 2nd class citizen? I have only Silver status.
Both were booked directly on Marriott.com.
Second, I do plan on paying with a combination of Marriott gift cards and gift checks, although the reservation is held with a Marriott Premier Visa -- does that make any difference?
Thank you!
Mar 8, 2013 | 10:53 am
#223
Join Date: Dec 2004
Location: AUS
Posts: 690
Marriott's property management system is antiquated but still very powerful. That being said, it takes a long time to perform simple actions. The program can automatically assign a room but what you were most likely seeing is the front desk agent trying to find the best room available for you.
Mar 8, 2013 | 5:24 pm
#224
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
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Posts: 13,747
wow I missed the posts you quoted...the old (yes and it's old) full service PMS system actually can check someone in by performing 1 action....the swipe of a credit card will retrieve the reservation, assign a room if one hasn't been preassigned, update the method of payment and check the guest in......very quick process and it's been this way since the 90's .... some hotels have the interface that makes the keys for you....some don't...just what the owner is willing to pay for