Originally Posted by
Moriens
I found another possible reason (by shoulder-surfing) recently. The interface for making a key is (at least at some properties) separate from reservations, so the FD agent has to manually input your check-out date.
wow I missed the posts you quoted...the old (yes and it's old) full service PMS system actually can check someone in by performing 1 action....the swipe of a credit card will retrieve the reservation, assign a room if one hasn't been preassigned, update the method of payment and check the guest in......very quick process and it's been this way since the 90's .... some hotels have the interface that makes the keys for you....some don't...just what the owner is willing to pay for