Originally Posted by
Dolphinyong
I read in other thread saying that the compensation for the platinum arrival gift is paid by the front desk who forgot to offer the arrival gift, how true is it? Some says that they can even be fired? Thanks.
I do believe that that same thread mentioned, there is a subsequent post from
socrates mentioning that hotels aren't supposed to do that (and could possibly get themselves into trouble doing so.)
As for being fired, I would guess that any front desk employee who keeps making the same "mistake", especially one with the visibility and cost as the arrival guarantee does, would be in line for either more training, discipline, or even termination. So while I wouldn't think it a norm that they would get fired for the first offense, if they kept on missing it, I could definitely see strong repercussions as a possibility.