Originally Posted by
fdguy
Platinum arrival gifts are some of the first things you learn about. Everyone knows that $100 is promised if the Plat arrival gift is not offered. At my property you were given one free mistake, then every time after that it would cost you the $100 taken out of your check. Almost everyone forgot once, usually in your first month, but no one forgot to do it again. When it was forgotten, and the guest requested the cash, it would be given to them immediately without arguing.
All Gold and Plats were blocked in the guaranteed bed type selection in the morning to make sure everyone had the bed type that was requested.
I checked into a tier 5 Marriott an hour ago and was not offered an arrival gift, though the desk agent gave me a breakfast voucher once I reminded him I was Platinum and asked about the lounge.
I feel kind of bad asking for compensation, since I checked in at midnight and the guy seemed nice, though perhaps unprepared. If I was going to ask for compensation is it best to do it now while that person is still at the desk or wait until tomorrow?