Newspaper Delivery Changes
Aug 15, 2009 | 11:26 pm
#136
Join Date: Sep 2005
Location: ORD/MDW
Programs: MR Gold, DCL Silver, RSSC Silver
Posts: 775
Just noticed this language on the profile preferences page:
This could mean, contrary to the OP, that properties only need to make some sort of newspaper available in the lobby 5 days a week and that different properties under the same brand can do as they please in terms of delivery. That would explain a lot.
Complimentary newspapers are available in hotel lobbies Monday through Friday, and may be delivered to your door each morning depending on your particular brand or location.
Sep 21, 2009 | 1:22 pm
#137
Original Poster
Company Representative - Marriott Concierge
Join Date: Aug 2003
Location: Salt Lake City, UT
Posts: 1,083
Hello,
We are aware that there are inconsistencies at some properties and are working to correct them as soon as we can. Over the next few week, headquarters will be conducting audits and property surveys to pinpoint where the breakdown is occurring so we can provide fixes where needed.
Some properties have reported that member profiles may not have the correct newspaper information listed-so double check your profiles to confirm that your preferences are updated.
I will keep you posted on the progress that we are making with this change.
Thanks for the feedback and I will do my best to find an answer for you.
Regards,
Kate
We are aware that there are inconsistencies at some properties and are working to correct them as soon as we can. Over the next few week, headquarters will be conducting audits and property surveys to pinpoint where the breakdown is occurring so we can provide fixes where needed.
Some properties have reported that member profiles may not have the correct newspaper information listed-so double check your profiles to confirm that your preferences are updated.
I will keep you posted on the progress that we are making with this change.
Thanks for the feedback and I will do my best to find an answer for you.
Regards,
Kate
Feb 8, 2010 | 3:29 pm
#139
Join Date: Aug 2009
Location: Nations Capitol
Programs: AA EXP, Lifetime Marriot Plt, Avis 1st
Posts: 51
Marriott Concierge has this policy changed? THe GM here at Austin Marriott South says that Corp. has changed this and they no longer deliver papers, even to Plat. on concierge floor.
Feb 8, 2010 | 4:26 pm
#140
Join Date: Apr 2008
Location: Central New Jersey (EWR, ABE, PHL)
Programs: Marriott LT Plat,SW, Hertz #1 Gold, Amtrak SP, jetBlue, et al
Posts: 953
Yes...I have USAT in my profile...and in the last 3 FS hotels i have not received one...the last hotel i was in, there were some WSJs on the CL, but no USAT....I did get one, the attendant in the lounge hunted one down for me.
This is one of the most ridiculous changes made...yes i know people read the news on line, blah blah. I STILL like a paper..call me old fashioned (or old..whatever!)
If it is IN MY PROFILE that I want a paper, I WANT A PAPER...outside my door! (Even in select service or whatever they call them these days!)
ok....off the newpaper soapbox...
This is one of the most ridiculous changes made...yes i know people read the news on line, blah blah. I STILL like a paper..call me old fashioned (or old..whatever!)
If it is IN MY PROFILE that I want a paper, I WANT A PAPER...outside my door! (Even in select service or whatever they call them these days!)
ok....off the newpaper soapbox...
Feb 9, 2010 | 7:28 am
#141
Join Date: Sep 2009
Location: CMH/CVG
Programs: Marriott, Southwest, American, Delta, Amtrak,Multiple others
Posts: 587
[QUOTE=megtravels;13351853]
I STILL like a paper..call me old fashioned (or old..whatever!)
I agree completely. I like to have the paper to liesurely read on the balcony on vacation, or on the plane when travelling. Additionally, I don't want to pay $15 for internet access to read it online. Bring back my paper. Even though it is in my profile, I have not received one on most of my recent stays.
I STILL like a paper..call me old fashioned (or old..whatever!)
I agree completely. I like to have the paper to liesurely read on the balcony on vacation, or on the plane when travelling. Additionally, I don't want to pay $15 for internet access to read it online. Bring back my paper. Even though it is in my profile, I have not received one on most of my recent stays.
Feb 9, 2010 | 9:42 am
#142
Join Date: Jan 2006
Location: SORT OF HOMELESS
Programs: 14 years AA exp, but no more; & 1MM+, QR-PLT (ow EMD) MR-LTT, HH Gold
Posts: 8,104
I did not receive any newspaper delivery on 3 recent stays at:
Ren Montura (LAX)
JW MR Resort & Spas (Las Vegas), and
MR LAX
I don't think I have to remind the hotels about this. It is in my profile preferring WSJ
Ren Montura (LAX)
JW MR Resort & Spas (Las Vegas), and
MR LAX
I don't think I have to remind the hotels about this. It is in my profile preferring WSJ
Feb 9, 2010 | 11:15 am
#143
Join Date: Aug 2009
Location: Nations Capitol
Programs: AA EXP, Lifetime Marriot Plt, Avis 1st
Posts: 51
The offical word from MR
recieved an email back from MR today. As always a quick response from them. 
From: Marriott Concierge [[email protected]]
Tue 2/9/2010 12:34
Hello Mr. Radioinstl:
Full-service hotels should deliver a newspaper to your room, provided you have a newspaper preference on your MR profile. Select-service brands, such as Courtyard, Residence Inn, etc., are required only to make papers available in the lobby.
I have to qualify that response a little by saying it's possible this particular hotel is part of a small test market that's trying out a different policy, but if so I'm not aware of it. As far as I know, they should delivery a paper to your room if you have it on your profile.
I'm sorry for the confusion; please let me know if you have any other questions.
Alexander
From: Marriott Concierge [[email protected]]
Tue 2/9/2010 12:34
Hello Mr. Radioinstl:
Full-service hotels should deliver a newspaper to your room, provided you have a newspaper preference on your MR profile. Select-service brands, such as Courtyard, Residence Inn, etc., are required only to make papers available in the lobby.
I have to qualify that response a little by saying it's possible this particular hotel is part of a small test market that's trying out a different policy, but if so I'm not aware of it. As far as I know, they should delivery a paper to your room if you have it on your profile.
I'm sorry for the confusion; please let me know if you have any other questions.
Alexander
Feb 9, 2010 | 11:32 am
#144
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,775
Feb 10, 2010 | 12:07 am
#145
Join Date: Sep 2005
Location: ORD/MDW
Programs: MR Gold, DCL Silver, RSSC Silver
Posts: 775
We are aware that there are inconsistencies at some properties and are working to correct them as soon as we can. Over the next few week, headquarters will be conducting audits and property surveys to pinpoint where the breakdown is occurring so we can provide fixes where needed....I will keep you posted on the progress that we are making with this change.
Feb 17, 2010 | 12:53 pm
#146
Join Date: May 2004
Location: SDF
Programs: DL:360/DM/6 MMer; Bonvoy: Lifetime Titanium 10+M pts, 3100+ nights;
Posts: 1,440
recieved an email back from MR today. As always a quick response from them.
From: Marriott Concierge [[email protected]]
Tue 2/9/2010 12:34
Hello Mr. Radioinstl:
Full-service hotels should deliver a newspaper to your room, provided you have a newspaper preference on your MR profile. Select-service brands, such as Courtyard, Residence Inn, etc., are required only to make papers available in the lobby.
I have to qualify that response a little by saying it's possible this particular hotel is part of a small test market that's trying out a different policy, but if so I'm not aware of it. As far as I know, they should delivery a paper to your room if you have it on your profile.
I'm sorry for the confusion; please let me know if you have any other questions.
Alexander
From: Marriott Concierge [[email protected]]
Tue 2/9/2010 12:34
Hello Mr. Radioinstl:
Full-service hotels should deliver a newspaper to your room, provided you have a newspaper preference on your MR profile. Select-service brands, such as Courtyard, Residence Inn, etc., are required only to make papers available in the lobby.
I have to qualify that response a little by saying it's possible this particular hotel is part of a small test market that's trying out a different policy, but if so I'm not aware of it. As far as I know, they should delivery a paper to your room if you have it on your profile.
I'm sorry for the confusion; please let me know if you have any other questions.
Alexander
Mar 9, 2010 | 3:09 pm
#147
Join Date: Sep 2005
Location: ORD/MDW
Programs: MR Gold, DCL Silver, RSSC Silver
Posts: 775
I was going to give props to the Columbus Marriott NW for not screwing this up on my last stay, but then I realized that nobody should be screwing this up.
Jul 31, 2010 | 9:59 pm
#148
Join Date: Sep 2005
Location: ORD/MDW
Programs: MR Gold, DCL Silver, RSSC Silver
Posts: 775
Still no progress on this problem since 9/21/09.
About a week ago, I spent five nights at a full-service property and received no newspaper delivery of any kind. Papers were available only in the C-lounge.
About a week ago, I spent five nights at a full-service property and received no newspaper delivery of any kind. Papers were available only in the C-lounge.
Aug 1, 2010 | 11:36 am
#149
Join Date: Oct 2001
Programs: LTP, PP
Posts: 9,108
Last week at an ATL area FS, I got nothing Thursday AM but a WSJ Friday. Go figure! Everyone, from Marriott Corp to the local property, is effectively telling us via their actions that this is something they are no longer interested in providing on a reliable basis...
Feb 8, 2015 | 7:42 am
#150
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Marriott LT Titan, Avis PC, Hilton Gold
Posts: 9,925
I don't see where there has been an update from Marriott - but currently at a full service Marriott in Fort Lauderdale and they said they don't have papers on the weekend.
Although I haven't had a newspaper at any Marriott's (including mid-week) at SFO Marriott, San Fran Marriott Marquis, LAX Ren, etc.
Marriott continues to cut back on Elite benefits. Why or why are they giving Gold for free to the millions of UA Premier Golds.
Although I haven't had a newspaper at any Marriott's (including mid-week) at SFO Marriott, San Fran Marriott Marquis, LAX Ren, etc.
Marriott continues to cut back on Elite benefits. Why or why are they giving Gold for free to the millions of UA Premier Golds.