We could do with Japanese crackers instead of those weird lemongrass nuts in BarSu too

They are good, actually. The lemongrass peanuts are useless, though .

What is the source of the rumor? Any reason to think it is true?

This is my 15th stay at this property - sadly, it may well be my last.

The revenue management seems to be playing games here nowadays, unfortunately.

Bit of a longer story.

We just stayed here for a few nights a couple of weeks ago, on the way to the Maldives. That previous stay was enjoyable, as usual (although we kind of got banned in a very nice way from the Living Room after the first day...we were kindly asked to sit in The Library on the following days during the Jazz session - our daughter was very noisy and did run around a lot on the first day. But I totally understand that, and the ladies could not have been nicer about it and to our daughter.)

On the way back from the Maldives, staying here again for a night, before going back to Europe.

Our flight to Europe tomorrow is just before midnight, we arrived tonight (I had pre-booked roundtrip limo transfer through the hotel). I had originally reserved a suite for one night (to make sure we get one - am traveling with my pregnant wife and our 2 1/2 year old daughter, with jet lag and all, wanted to have a separate room so I could do some work (or post on Flyertalk ) if I couldn't sleep). Am SPG/Marriott Lifetime Plat, but on the previous stay two weeks ago, I did pay for a suite instead of speculating on an upgrade, for the same reasons as described before. (We did not get an upgrade from the suite I paid for.)

I explained the situation with the later flight and was told via e-mail that to be able to stay past the guaranteed checkout time, I would have to book a second night. Considering that we are talking about 3-4 hours here, this didn't reflect past treatment in this hotel (or most hotels I stayed at in Asia). But fine, I didn't say anything; however, I thought it would be unreasonable to pay suite prices for two nights to have a room for a few more hours, so I changed the booking to 2 nights and a regular room. At the time, a few days ago, there were Luxury and Grand suites available. I did write that I would be thankful for an upgrade, as we are 3 people, etc.

When we arrived, we got a pretty small room (not sure what the exact category is).

I did go back down and politely asked if there is a possibility to be moved to a suite type room. The first receptionist told me there are none available, but she would "monitor the situation and let me know tomorrow". I said we are only staying for one night...at which point in time the receptionist who originally checked me in said she would look, and then another lady who appeared to be more senior took over.

I did indicate that I was willing to pay the price difference. I was then shown a luxury suite, which however was a smoking room and therefore not an option for us (especially considering my wife is pregnant).

When I said we could not take this room, the lady from the reception didn't offer any other alternative.

I then went onto the app and saw that a "Governor Suite" was indeed bookable. I went back down, asked for the front office manager on duty and said I would like to move to that room and pay the price difference. This lady (not the same as before) then said that this suite is not available and that it being shown as available is "a system error".

However, she then suddenly "found" a free non-smoking luxury suite she would upgrade us to and also said we only need to pay for one night and would get a late checkout at 8 p.m. She said they "did not want to sell this suite". I don't understand how that is an acceptable explanation.

So the end result is what, to be honest, I think it should have been from the beginning.

Basically, they had at least this one non-smoking standard suite available, to which they should have upgraded us, if they had proceeded "by the book" (and more so considering the circumstances that I was paying for two nights as I was told I would have to, although the stay is less than 24 hours, I am a returning guest, had explained the situation with the 3 people including pregnant wife and toddler, etc.). But they decided to pretend they didn't have it available, and to stick us in a small room. Only when I said I wanted to pay to get into the Governor Suite that showed as available in the app, but only for 1 night and we would check out at 4 p.m., suddenly this room was made available.

To be honest, I would have been less annoyed if I had just ended up paying for the Governor Suite.

The fact that they suddenly "found" the free standard suite - although the outcome is ok - makes me feel like they lied to my face before.

I still like this hotel, it's generally very well-run, but there are a lot of alternatives in Bangkok to explore. I'll try the Park Hyatt next time. The Okura also looks good. Also, there is now a Hyatt Regency just down the road.

Hi David, that wasn't us - we arrived after cocktail hour yesterday.