Westin Resort & Spa, Cancun, Mexico [Master Thread]
Oct 14, 2017, 9:12 am
#391
Join Date: Apr 2017
Posts: 600
I stayed here earlier this year for 3 nights. Booked an Express Deal on Priceline and knew it was the Westin, and wasn't expecting an upgrade.
At check-in (which was super efficient) they upgraded me to the Ambassador Suite, and apologized that the Presidential Suite wasn't available.
They did not include club access, but the suite was in the RBC tower of the hotel. They did offer the option to buy club access, but our eating at the hotel mainly consisted of drinks and snacks out on the beach, which were actually quite tasty and reasonable.
The only way the construction interfered for RBC guests is if you rent a car and have to navigate the maze that is sometimes created when most of the work is happening during the day. Besides that, there were zero service interruptions, and I really enjoyed my stay. One of the most professional yet friendly Westins I've stayed at, especially given how low my rate was (compared to the lowest standard rate on SPG.com).
At check-in (which was super efficient) they upgraded me to the Ambassador Suite, and apologized that the Presidential Suite wasn't available.
They did not include club access, but the suite was in the RBC tower of the hotel. They did offer the option to buy club access, but our eating at the hotel mainly consisted of drinks and snacks out on the beach, which were actually quite tasty and reasonable.
The only way the construction interfered for RBC guests is if you rent a car and have to navigate the maze that is sometimes created when most of the work is happening during the day. Besides that, there were zero service interruptions, and I really enjoyed my stay. One of the most professional yet friendly Westins I've stayed at, especially given how low my rate was (compared to the lowest standard rate on SPG.com).
Just curious your SPG status. Is it Platinum? or Gold?
Oct 14, 2017, 9:14 am
#392
Join Date: Apr 2017
Posts: 600
I called the customer service and asked about RBC room, they said the point I need to book the room was 14,000 points per night, which is a double of the standard room.
Oct 15, 2017, 11:53 am
#393
Join Date: Feb 2005
Location: YYZ
Programs: ACMM SE100K; Marriott Bonvoy Lifetime Platinum Elite
Posts: 957
I booked a RBC room yesterday from Jan2-7. Was 8,500 points a night which is a 1,500 point surcharge over a standard 7K Cat 3 nightly charge. Could it be that you were quoted a higher rate because standard RBC lagoon rooms were sold out during the period you wanted?
Oct 15, 2017, 12:56 pm
#394
Join Date: Apr 2017
Posts: 600
8500 points for a room in RBC is great value. I wish there was a availability for my dates..
Oct 16, 2017, 12:57 pm
#395
Join Date: Mar 2011
Location: New York, NY
Programs: AA ExPl, DL PM, UA Silver, Hyatt Globalist, Marriott Titanium, probably some others
Posts: 4,105
Has anyone dealt with possible refunds of timeshare offers regarding construction? I received the five-day $299 offer and I'm just a little concerned about visiting the hotel if the restaurants/pools etc are still under construction in mid-February.
Oct 16, 2017, 1:37 pm
#396
Join Date: Jan 2009
Location: Everywhere
Programs: AA EXP - 3.7MM, Bonv LIFETIME Titan, HH Dmd, Hyatt Glob., Priority Clb Dmd, Ntnl Exec El., Sixt PLT
Posts: 1,680
Despite the construction, the noise was essentially non-existent on the RBC club side and pool area. Only the first floor restaurant in the RBC tower was open for breakfast and happy hrs. The same restaurant also served to regular customers.
Occupancy was low.
I was very pleased with the stay.
Oct 16, 2017, 3:10 pm
#397
Join Date: Mar 2011
Location: New York, NY
Programs: AA ExPl, DL PM, UA Silver, Hyatt Globalist, Marriott Titanium, probably some others
Posts: 4,105
- I just stayed in Westin Cancun (or Westin Regina as locals would call it) in the first week of October. Booked the lowest rate using SPG BRG. As SPG PLT was upgraded to RBC on 7th floor with room facing towards ocean/Club Med. Only RBC tower was open and all the main building and the main swimming pool were under construction. I was told by the front desk that the construction was going slower than they wish.
Despite the construction, the noise was essentially non-existent on the RBC club side and pool area. Only the first floor restaurant in the RBC tower was open for breakfast and happy hrs. The same restaurant also served to regular customers.
Occupancy was low.
I was very pleased with the stay.
Despite the construction, the noise was essentially non-existent on the RBC club side and pool area. Only the first floor restaurant in the RBC tower was open for breakfast and happy hrs. The same restaurant also served to regular customers.
Occupancy was low.
I was very pleased with the stay.
Oct 16, 2017, 6:52 pm
#399
Join Date: Jan 2009
Location: Everywhere
Programs: AA EXP - 3.7MM, Bonv LIFETIME Titan, HH Dmd, Hyatt Glob., Priority Clb Dmd, Ntnl Exec El., Sixt PLT
Posts: 1,680
Oct 24, 2017, 3:54 pm
#400
Join Date: Oct 2010
Programs: AA PLT Lifetime; Bonvoy Titanium Lifetime; HHonors Gold
Posts: 72
Advice
I am planning an upcoming stay around new year. I was told by the hotel that the only pool open is the RBC pool but they would grant me access to the RBC pool if the construction was still on.
I am booking two rooms and will request SNA for one of them. (None of the SNA options include an RBC suite). As a platinum, I heard mixed reviews about complimentary upgrades so I am not expecting much for around new year.
Should I pay for RBC for both rooms? I am afraid that if I upgrade a room to RBC, then it would prevent requesting or clearing the SNA upgrade. If that SNA clears, doesn't a suite guarantee RBC access? How about my PLT status? Would it kick in for the main room.
I am booking two rooms and will request SNA for one of them. (None of the SNA options include an RBC suite). As a platinum, I heard mixed reviews about complimentary upgrades so I am not expecting much for around new year.
Should I pay for RBC for both rooms? I am afraid that if I upgrade a room to RBC, then it would prevent requesting or clearing the SNA upgrade. If that SNA clears, doesn't a suite guarantee RBC access? How about my PLT status? Would it kick in for the main room.
Oct 24, 2017, 7:25 pm
#401
Join Date: Dec 2007
Location: Canada
Posts: 1,512
The problem with this hotel is that there are very few rooms with balconies unless you are in the RBC area. I have been lucky to always be upgraded but that was several years ago. When I go on vacation to a beach resort I ALWAYS want a balcony and couldn't imagine not having one.......in the morning, evening etc.,
Oct 28, 2017, 5:48 pm
#402
Join Date: Jun 2010
Posts: 2,042
I am planning an upcoming stay around new year. I was told by the hotel that the only pool open is the RBC pool but they would grant me access to the RBC pool if the construction was still on.
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I am booking two rooms and will request SNA for one of them. (None of the SNA options include an RBC suite). As a platinum, I heard mixed reviews about complimentary upgrades so I am not expecting much for around new year.
Should I pay for RBC for both rooms? I am afraid that if I upgrade a room to RBC, then it would prevent requesting or clearing the SNA upgrade. If that SNA clears, doesn't a suite guarantee RBC access? How about my PLT status? Would it kick in for the main room.
t
I am booking two rooms and will request SNA for one of them. (None of the SNA options include an RBC suite). As a platinum, I heard mixed reviews about complimentary upgrades so I am not expecting much for around new year.
Should I pay for RBC for both rooms? I am afraid that if I upgrade a room to RBC, then it would prevent requesting or clearing the SNA upgrade. If that SNA clears, doesn't a suite guarantee RBC access? How about my PLT status? Would it kick in for the main room.
Dec 31, 2017, 6:16 am
#403
Join Date: Oct 2010
Programs: AA PLT Lifetime; Bonvoy Titanium Lifetime; HHonors Gold
Posts: 72
Terrible spg property
Just checked in last night and I have to say that this property is terrible, probably has the worst staff I have encountered in a long time.
Hardly any platinum recognition. No upgrade: booked ocean view and received ocean view.
I contacted the hotel about the construction and was promised royal beach club pool access but since the construction was over, they took that back. So far, not a big deal but a cheap move.
The breakfast conversation was more disappointing to say the least.
They sent me an email explaining that I do have access to the RBC club but at check in, they explained that it was limited to myself and one guest for Continental breakfast only. My 7 year old daughter can not access the lounge (What is she supposed to do when we go to eat breakfast?). I decided to use my platinum welcome amenity for breakfast and that is when things got really interesting. She said that the breakfast amenity replaces the RBC ACCESS and thus I cannot go into the lounge. I tried to talk to her manager for explanation but got the same “I don’t care attitude “
In fact, he offered to connect my to the spg platinum line for free once I am in my room (taunting me to escalate). The staff want to make you feel like you owe them for staying there.
I thought really hard about leaving on the spot but their redicilous $1500 cancellation penalty stopped me.
Hardly any platinum recognition. No upgrade: booked ocean view and received ocean view.
I contacted the hotel about the construction and was promised royal beach club pool access but since the construction was over, they took that back. So far, not a big deal but a cheap move.
The breakfast conversation was more disappointing to say the least.
They sent me an email explaining that I do have access to the RBC club but at check in, they explained that it was limited to myself and one guest for Continental breakfast only. My 7 year old daughter can not access the lounge (What is she supposed to do when we go to eat breakfast?). I decided to use my platinum welcome amenity for breakfast and that is when things got really interesting. She said that the breakfast amenity replaces the RBC ACCESS and thus I cannot go into the lounge. I tried to talk to her manager for explanation but got the same “I don’t care attitude “
In fact, he offered to connect my to the spg platinum line for free once I am in my room (taunting me to escalate). The staff want to make you feel like you owe them for staying there.
I thought really hard about leaving on the spot but their redicilous $1500 cancellation penalty stopped me.
Jan 6, 2018, 11:25 am
#405
Join Date: Oct 2017
Posts: 90
I'm considering stacking 3 nights at the Westin along with 2 nights at the Hyatt Zilara. The value seems great for 3 nights, but I'm wondering how great the dining and drinking options are. It seems like the Westin is kind of isolated... am I going to end up eating at the same restaurant for all of my meals or is it easy to get to a few other decent places?