Sep 21, 2014, 11:32 am
Westin Tokyo, Japan 2007 onward [Master Thread]
Jan 5, 2010, 11:59 pm
#76
Join Date: Jan 2010
Posts: 6
From the Westin Tokyo
Dear Schoflyer:
On behalf of The Westin Tokyo, I wish you a very Happy New Year.
Thank you for staying with us back in early December of last year and for having taken the time to write about your experience. We do take all feedback we receive as an inspiration to constantly improve and upgrade our “service and facilities”. As such, we track all feedback, be it complimentary or concerns voiced by a guest be it direct or via travel blogs.
Naturally we were disappointed for having been unable to deliver a seamless experience by not following your instructions in regards to your luggage, not being able to provide proper seating for your breakfast in our all day dining Terrace and most importantly not being able to deliver the promised heavenly sleep. We are happy to report, that as a result of your feedback, we have taken corrective action and the waterfall is now switched off between the hours of 22:00 and 6:00. We also regret the inconvenience in regards to the Executive Club, as this is only experienced on rare occasions on a Saturday, usually in connection with a family holiday period.
We truly hope to have the chance to serve you again upon your next visit to Tokyo. A true Westin Tokyo experience awaits as we would sincerely like for you to depart feeling better then you did on arrival. Please ask for myself when making arrangements for your next visit so I can personally ensure your wellbeing.
Be Well,
Mirei Ri
E-Business Coordinator
The Westin Tokyo
[email protected]
On behalf of The Westin Tokyo, I wish you a very Happy New Year.
Thank you for staying with us back in early December of last year and for having taken the time to write about your experience. We do take all feedback we receive as an inspiration to constantly improve and upgrade our “service and facilities”. As such, we track all feedback, be it complimentary or concerns voiced by a guest be it direct or via travel blogs.
Naturally we were disappointed for having been unable to deliver a seamless experience by not following your instructions in regards to your luggage, not being able to provide proper seating for your breakfast in our all day dining Terrace and most importantly not being able to deliver the promised heavenly sleep. We are happy to report, that as a result of your feedback, we have taken corrective action and the waterfall is now switched off between the hours of 22:00 and 6:00. We also regret the inconvenience in regards to the Executive Club, as this is only experienced on rare occasions on a Saturday, usually in connection with a family holiday period.
We truly hope to have the chance to serve you again upon your next visit to Tokyo. A true Westin Tokyo experience awaits as we would sincerely like for you to depart feeling better then you did on arrival. Please ask for myself when making arrangements for your next visit so I can personally ensure your wellbeing.
Be Well,
Mirei Ri
E-Business Coordinator
The Westin Tokyo
[email protected]
Jan 6, 2010, 2:32 am
#77
Join Date: Feb 2003
Location: San Rafael, CA
Programs: Life SPG Plat, 7X NH DIA
Posts: 2,840
New Lurker
Well folks, looks like we have a new lurker in the house.
Just received a PM from "westintokyo" regarding my above post.
Join date Jan 2010. 0 posts
Very proactive! Making sure that I am a satisfied customer down the road.
Much appreciated. Thanks for reaching out. And lastly...
Welcome to Flyertalk westintokyo.
Cheers,
Scho
Just received a PM from "westintokyo" regarding my above post.
Join date Jan 2010. 0 posts
Very proactive! Making sure that I am a satisfied customer down the road.
Much appreciated. Thanks for reaching out. And lastly...
Welcome to Flyertalk westintokyo.
Cheers,
Scho
Feb 3, 2010, 11:44 pm
#78
Join Date: Nov 2007
Programs: Mile-High Club, Marriott Plt, SPG P-75, PC Plt, Hyatt Dia, Carlson Gold, BW Dia
Posts: 1,845
I'm thinking about staying here in March. Can someone please clarify:
(1) The transportation from NRT. Is it a free shuttle bus? Where/when do you catch it?
(2) As an SPG Gold, what can I expect? Breakfast included? SPG floor/lounge? It's really hard trying to tease out the non-Plat perks in this forum. It's as if everyone assumes the only people in this forum are Plats.
Thanks.
(1) The transportation from NRT. Is it a free shuttle bus? Where/when do you catch it?
(2) As an SPG Gold, what can I expect? Breakfast included? SPG floor/lounge? It's really hard trying to tease out the non-Plat perks in this forum. It's as if everyone assumes the only people in this forum are Plats.
Thanks.
Feb 3, 2010, 11:48 pm
#79
Join Date: Aug 2001
Location: SFO
Programs: United 1K 2MM / Marriott LTP
Posts: 5,071
I'm thinking about staying here in March. Can someone please clarify:
(1) The transportation from NRT. Is it a free shuttle bus? Where/when do you catch it?
(2) As an SPG Gold, what can I expect? Breakfast included? SPG floor/lounge? It's really hard trying to tease out the non-Plat perks in this forum. It's as if everyone assumes the only people in this forum are Plats.
Thanks.
(1) The transportation from NRT. Is it a free shuttle bus? Where/when do you catch it?
(2) As an SPG Gold, what can I expect? Breakfast included? SPG floor/lounge? It's really hard trying to tease out the non-Plat perks in this forum. It's as if everyone assumes the only people in this forum are Plats.
Thanks.
2) Breakfast probably not for SPG Gold. Sorry I can't be of more assistance as I've only stayed there as a Plat. Breakfast is served on 1/F at Terraces and last time I checked the breakfast buffet was 3600 JPY per person. Very nice variety of stuff served.
Feb 4, 2010, 1:43 am
#80
Join Date: Nov 2002
Location: SEA
Programs: SPG Lifetime PP ; Hyatt Globalist ; Nexus
Posts: 950
Elites are entitiled to benefits for all stays, including C&P and award nights, booked via starwood direct channels.
Feb 4, 2010, 7:36 am
#81
Join Date: Nov 2007
Programs: Mile-High Club, Marriott Plt, SPG P-75, PC Plt, Hyatt Dia, Carlson Gold, BW Dia
Posts: 1,845
1) There is no free transport. Easiest to take Airport Limo Bus. Drops off at the Westin. I believe takes between 90-120 minutes and the cost is 3000 JPY. http://www.limousinebus.co.jp/en/
Feb 4, 2010, 8:13 am
#82
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,021
Feb 4, 2010, 9:23 am
#83
Join Date: Nov 2007
Programs: Mile-High Club, Marriott Plt, SPG P-75, PC Plt, Hyatt Dia, Carlson Gold, BW Dia
Posts: 1,845
Feb 4, 2010, 11:16 am
#84
Join Date: Dec 2007
Location: SFO
Posts: 4,916
As a previous poster stated, just take the Airport Limousine Service (really a just coach) from the airport and get off at the Westin. There are some promotions for foreigners (non-japanese passport holders) with the transporation system including the rail and airport limo. Check the websites for current specials. They are normally pretty good deals.
Feb 4, 2010, 7:40 pm
#85
Company Representative - Starwood
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
FYI. The time taken to travel from Narita Airport to this property can take around an hour or more, even by car.
In addition, correct me if I am wrong but I do recall some high-end hotels that do not provide airport transfer at all, regardless if they are complimentary or not.
Anyway, the property has control over information being posted on their websites and I would notify them only if there is a mistake.
[email protected]
Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd
Feb 4, 2010, 7:49 pm
#86
Join Date: Nov 2007
Programs: Mile-High Club, Marriott Plt, SPG P-75, PC Plt, Hyatt Dia, Carlson Gold, BW Dia
Posts: 1,845
It is a service offered by the hotel, so they advertised it. This hotel OFFERS hotel cars to pickup/dropoff at the airport, at a VERY steep price. If you are willing to pay...call up the hotel to schedule.
As a previous poster stated, just take the Airport Limousine Service (really a just coach) from the airport and get off at the Westin. There are some promotions for foreigners (non-japanese passport holders) with the transporation system including the rail and airport limo. Check the websites for current specials. They are normally pretty good deals.
As a previous poster stated, just take the Airport Limousine Service (really a just coach) from the airport and get off at the Westin. There are some promotions for foreigners (non-japanese passport holders) with the transporation system including the rail and airport limo. Check the websites for current specials. They are normally pretty good deals.
Feb 4, 2010, 9:07 pm
#87
Join Date: Jun 2002
Programs: UA 1MM, JAL JGC Diamond, SPG Lifetime PLT, AMEX PLT
Posts: 1,231
I thought they gave you useful information.
Limousine bus is the best way to the hotel, especially if you have the luggage.
When you purhcase the limousine bus ticket, you can pay extra 100Yen to get 1 day subway pass.
Limousine bus is the best way to the hotel, especially if you have the luggage.
When you purhcase the limousine bus ticket, you can pay extra 100Yen to get 1 day subway pass.
Feb 4, 2010, 10:19 pm
#88
Join Date: Nov 2002
Location: SEA
Programs: SPG Lifetime PP ; Hyatt Globalist ; Nexus
Posts: 950
?
Feb 5, 2010, 12:29 am
#89
Join Date: Nov 2002
Location: SEA
Programs: SPG Lifetime PP ; Hyatt Globalist ; Nexus
Posts: 950
www.limousinebus.co.jp/en/
That's ok that you are ignorant but at least try not to show that out loud with an attitude. Be grateful to people who care to reply.
That's ok that you are ignorant but at least try not to show that out loud with an attitude. Be grateful to people who care to reply.
W-T-F is "limousine bus"? These are generic words. There are millions of limousines and buses on the planet. I've never heard of "limousine bus" concatenated together, however. If you capitalize the words to make "Limousine Bus", is that the name of an actual company that provides transportation from NRT to the Westin?
Feb 5, 2010, 12:29 am
#90
Join Date: Dec 2007
Location: SFO
Posts: 4,916
The two previous posts provided NO indication that this car service was a function of the hotel. In fact, it sounded like a third-party company that just happened to drop off at that hotel among others. Why do people reply to threads when they have nothing useful to offer?
Wouldn't someone just know by reading the hotel's page that this is a "service" of the hotel (or in your mind, a "function of the hotel")?
Why do people post questions to threads when they have nothing positive to say when helpful people respond?
Chill out...and enjoy your travels
W-T-F is "limousine bus"? These are generic words. There are millions of limousines and buses on the planet. I've never heard of "limousine bus" concatenated together, however. If you capitalize the words to make "Limousine Bus", is that the name of an actual company that provides transportation from NRT to the Westin?
Example useful replies include:
The Westin's limo service...
Yoshi's Fast Car Service....
Am I taking crazy pills? What is so hard about getting useful information here?
Is there a linguistic obstacle here?
Example useful replies include:
The Westin's limo service...
Yoshi's Fast Car Service....
Am I taking crazy pills? What is so hard about getting useful information here?
Is there a linguistic obstacle here?
Ok...let me put it in simple ENGLISH terms for you...
You will have a choice of:
-The Hotel's Car Service
-The Airport Limousine Service (which is a BIG ORANGE/WHITE BUS)
-and your choice of MULTIPLE other car service available at the airport and throughout tokyo...
-and local train, metro, and bus service (if you desire)
Seriously...there was a lot of good info provided.