Four Points by Sheraton SFO San Francisco Airport [Master Thread]
Oct 15, 2010, 11:45 pm
#106
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,312
The Hilton shuttle is solo because the contractor has other routes where the hotels are combined. They're able to reduce trips enough on those other routes to service the Hilton with its own shuttle. The Hilton wants that because they also sell stand-alone airport parking at a nearby lot.
-David
Dec 1, 2010, 8:40 pm
#107
Join Date: Jul 2004
Location: BOS
Programs: SPG Gold
Posts: 620
I will be in San Bruno this weekend for a party and decided to stay at the Four Points because I can get a room for 3k points. It will just be for one night of sleep as we switch to downtown the next day. I will have a rental car, is parking here free?
Dec 2, 2010, 4:34 am
#108
Join Date: Apr 2001
Location: Reno, Nevada
Programs: AA EXP, UA 2MM, SPG Platinum, Hilton Diamond
Posts: 494
Yes, it's complimentary. Also, it's more convenient if you take the up ramp at the far end of the surface lot (don't take the first left turn into the ground level of the self parking structure) and park upstairs. The upper level is the same as the hotel lobby level.
Dec 2, 2010, 1:02 pm
#109
Join Date: Jul 2004
Location: London
Programs: UA 1 .6 MM,Ethiad Gold,Virgin Silver,Marriott Gold,HHonors Diamond,SPG Gold,BA Blue (ish)
Posts: 669
Just did two mattress runs - no wait for shuttle but annoying it goes past the hotel before dropping you off 
Check in very efficient and upgraded to the bi level suite - urgh ...first one very noisy and didn't personally like the set up
Second stay about to be upgraded and joked that these suites scare me and put in a suite ..again very efficient and friendly check in guy.
Would I stay there again ? No - unless under $100 - just a tad dated and poor location - virtually right on the highway..and the van driver going out should have audtioned for Mad Max
Check in very efficient and upgraded to the bi level suite - urgh ...first one very noisy and didn't personally like the set up
Second stay about to be upgraded and joked that these suites scare me and put in a suite ..again very efficient and friendly check in guy.
Would I stay there again ? No - unless under $100 - just a tad dated and poor location - virtually right on the highway..and the van driver going out should have audtioned for Mad Max
Dec 2, 2010, 5:58 pm
#110
Join Date: Nov 2003
Location: Alameda, CA, USA
Posts: 4,907
I stayed here twice in November and my stay didn't post either time. 
They also consistently fail to post my 2,000 BRG points. The last time I stayed, I got in about 1:45am and the pakring lot was full. I parked in a non-spot just across from the front door.
Those things being said, the hotel itself is fine.
They also consistently fail to post my 2,000 BRG points. The last time I stayed, I got in about 1:45am and the pakring lot was full. I parked in a non-spot just across from the front door.Those things being said, the hotel itself is fine.
Dec 4, 2010, 1:31 pm
#111
Join Date: Jul 2004
Location: London
Programs: UA 1 .6 MM,Ethiad Gold,Virgin Silver,Marriott Gold,HHonors Diamond,SPG Gold,BA Blue (ish)
Posts: 669
Just checked my credit card - have been billed for upgrades and no Platinum amienty points - called Plat Con - and 25 mins later refund ,250 points for each stay (not 500 ?!?) and 2,000 SPG points for the cock up....
Dec 4, 2010, 1:37 pm
#112
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Dec 4, 2010, 4:58 pm
#113
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I try to avoid thisw property as much as I can. Front desk staff is pleasant, rooms are clean, great for an early morning flight. However, if you don't need to leave early, expect repeated inturruptions by housekeepping, even when you put out the Do Not Disturb.
Oh, and forget complaining to the management... They keep making promisses to correct the situation, but don't and to post bonus points, but they don't. Even after several contacts. The customer does not matter here.
Fortunately, I have top status with Hilton and Marriott, so I do have other options and I use them.
Oh, and forget complaining to the management... They keep making promisses to correct the situation, but don't and to post bonus points, but they don't. Even after several contacts. The customer does not matter here.
Fortunately, I have top status with Hilton and Marriott, so I do have other options and I use them.
Dec 7, 2010, 6:33 pm
#115
Join Date: Sep 2010
Location: YVR
Programs: AC*SE MM, Marriott Lifetime Titanium
Posts: 4,604
My main issue with this property is the internet. Great that it's free for everyone, but at times it's so slow it's basically unusable.
Dec 7, 2010, 6:35 pm
#116
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
We've only stayed here twice, but as I recall, the points posted promptly.
Dec 7, 2010, 10:56 pm
#118
Join Date: May 2002
Location: SNA
Programs: STARS/LUMINOUS, PRIVE, FSPP, STARS, MO FAN Club, PEN Club, Bellini Club
Posts: 2,612
Dec 7, 2010, 11:23 pm
#119
Join Date: Nov 2003
Location: Alameda, CA, USA
Posts: 4,907
Dec 7, 2010, 11:28 pm
#120
Join Date: Aug 2001
Location: SFO
Programs: AC SE, AA EXP MM, UA Gold MM, Hyatt Glob, Marriott Titanium, HH Dia, IHG Plat
Posts: 4,777
As I told the GM as well, the bi-level suites are great, but the San Bruno Mountain view (facing north) would be much enhanced if the windows were washed.
One more thing, a fitness room treadmill was defective.