Aug 25, 2019, 5:09 pm
Sheraton Buganvilias, Puerto Vallarta, Mexico [Master Thread]
Jul 6, 2015, 9:59 pm
#76
Join Date: Aug 2007
Location: Guadalajara, Jalisco
Programs: SPG Platinum
Posts: 414
I sure did. My reservation is not until September and I was told today about it after calling the hotel today. My reservation clearly states the children and includes club lounge access. So I guess there was an error on behave of the property.
Jul 16, 2015, 1:38 am
#77
Join Date: Jan 2008
Location: SF Bay Area
Programs: United 1k, American Executive Platinum, Hyatt - Diamond Hilton Diamond, SPG Platinum
Posts: 197
What if you're Platinum? Will they not upgrade you to the club level because you have kids? Also, will they not let you use the club lounge as well? I haven't heard of this before, being denied platinum benefits because you are traveling with family.
Jul 16, 2015, 1:48 am
#78
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,737
I had no problem going in the club lounge with our almost 3 year old last April.
Jul 17, 2015, 6:04 pm
#79
Join Date: Jan 2008
Location: SF Bay Area
Programs: United 1k, American Executive Platinum, Hyatt - Diamond Hilton Diamond, SPG Platinum
Posts: 197
That's great to hear! I'm so surprised, because do they expect us to leave our little ones in the room while we're at the lounge? Were you also given a club floor room? I've heard it's no kids, but isn't that where the renovated rooms are?
Jul 17, 2015, 8:27 pm
#80
Join Date: Oct 2010
Posts: 1,922
That's great to hear! I'm so surprised, because do they expect us to leave our little ones in the room while we're at the lounge? Were you also given a club floor room? I've heard it's no kids, but isn't that where the renovated rooms are?
Jul 17, 2015, 10:23 pm
#81
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,737
Have to say, I enjoyed my stay very much, however, we did not use the club lounge for breakfast, only for hors d'oeuvres. But when they moved the lounge back to the top floor, the selections were very limited compared to its temporary place. We only went to the new lounge to check the place out, afterwards, we never went back.
Nov 30, 2015, 5:02 pm
#82
Join Date: Sep 2007
Programs: UA - Platinum; Starwood - Platinum; Alaska - MVP75; IHG - Platinum; Hilton - Gold; Marriott - Gold
Posts: 670
I am a Platinum and LifeTime Gold with SPG. We are 2 adults and 2 kids heading to PV for Christmas vacation. For my upcoming stay, I contacted Sheraton PV and I was little unhappy about their response. This is the response I received
1. let me inform that in our Sheraton Club Level Floors (21-23) unfortunately we do not accept children.
Is this true?
2. I had applied my Suite Night Awards for my reservation and requested Suite with kitchen if possible. Response is: About your request, on the Suite we don’t count with any suites that have a kitchen,
Can someone give me little insight to this before I can reply her?
Thanks.
1. let me inform that in our Sheraton Club Level Floors (21-23) unfortunately we do not accept children.
Is this true?
2. I had applied my Suite Night Awards for my reservation and requested Suite with kitchen if possible. Response is: About your request, on the Suite we don’t count with any suites that have a kitchen,
Can someone give me little insight to this before I can reply her?
Thanks.
Nov 30, 2015, 5:30 pm
#83
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
I am a Platinum and LifeTime Gold with SPG. We are 2 adults and 2 kids heading to PV for Christmas vacation. For my upcoming stay, I contacted Sheraton PV and I was little unhappy about their response. This is the response I received
1. let me inform that in our Sheraton Club Level Floors (21-23) unfortunately we do not accept children.
Is this true?
1. let me inform that in our Sheraton Club Level Floors (21-23) unfortunately we do not accept children.
Is this true?
Facility Use Policy
The VIP Club Level Rooms are only for adults, Children are not permitted.
http://www.starwoodhotels.com/prefer...ID=843#message
2. I had applied my Suite Night Awards for my reservation and requested Suite with kitchen if possible. Response is: About your request, on the Suite we don’t count with any suites that have a kitchen,...
It sounds like she is saying that the junior suites on the SNA rate plan don't come with kitchens, which makes sense.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Dec 1, 2015, 11:40 pm
#84
Join Date: Sep 2007
Programs: UA - Platinum; Starwood - Platinum; Alaska - MVP75; IHG - Platinum; Hilton - Gold; Marriott - Gold
Posts: 670
Yes. Their published Club Lounge policy is here:
Facility Use Policy
The VIP Club Level Rooms are only for adults, Children are not permitted.
http://www.starwoodhotels.com/prefer...ID=843#message
It sounds like she is saying that the junior suites on the SNA rate plan don't come with kitchens, which makes sense.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Facility Use Policy
The VIP Club Level Rooms are only for adults, Children are not permitted.
http://www.starwoodhotels.com/prefer...ID=843#message
It sounds like she is saying that the junior suites on the SNA rate plan don't come with kitchens, which makes sense.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
I have question:
According to the website (which I just found out): The VIP Club Level Rooms are only for adults, Children are not permitted.
What about the breakfast in this property? Does it include kids or only 2 adults?
Dec 1, 2015, 11:52 pm
#85
Join Date: Sep 2007
Programs: UA - Platinum; Starwood - Platinum; Alaska - MVP75; IHG - Platinum; Hilton - Gold; Marriott - Gold
Posts: 670
For this reason, I think I have to consider staying at Westin Vs Sheraton PV.
Dec 2, 2015, 11:23 am
#86
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
If you are inquiring about Platinum member benefits, the resort is required to give continental breakfast to the Platinum member and one guest in the room. Presumably, that would have to be a second adult if the room is on the club level.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Dec 8, 2015, 11:46 am
#87
Join Date: Sep 2007
Programs: UA - Platinum; Starwood - Platinum; Alaska - MVP75; IHG - Platinum; Hilton - Gold; Marriott - Gold
Posts: 670
We are traveling with kids. I am a Platinum & Lifetime Gold. If they don't allow the kids to Club Lounge that's fine as long as they provide us breakfast in some other restaurant as a Platinum amenity for all four of us. We don't want to make turns by waiting over the other adult to come back from Club Lounge. This is a resort and it will be a shame to plan a lot about breakfast.
Any thoughts William?
Any thoughts William?
Dec 8, 2015, 11:49 am
#88
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Yes. Your Platinum breakfast benefit is for two people in the room for continental breakfast, not four.
You seem to be in contact with the property already by email. I would continue the conversation with them and see what they say.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
You seem to be in contact with the property already by email. I would continue the conversation with them and see what they say.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]