daniellam

Unfortunately it seems like the credits are applied during the night audit process around the time they post the room charges to your folio.

I had to waste my credits by making some prank calls to cruise ships on international satellite numbers.

bhrubin

controller1

The F&B credit definitely starts the first day. We had a couple of drinks at the King Cole Bar ($25/each) and received a full credit upon check-out.

lincoln841

For people who have stayed here before...

1. Is breakfast included for platinums? If so, what's the credit value per day? Can it be ordered through room service?

2. I see people mentioning a $50 fee each day. What is that? Like a resort/amenity fee?

3. Has anyone used the Bentley service?

daniellam

I've only seen it once during many stays at the property. Given the nature of the traffic around the area and the 10 block radius of the service, it is usually quicker to walk where you want to go.

I think it's more of a gimmick. If you want to ride it, then go for it!

spgplat21

Read a few pages of the thread and you will find answers to all of these questions. And yes I've used the Bentley service to go to dinner one evening. It's hard to find availability though in my experience.

lincoln841

From my ambassador:

"There is a new $50 destination fee for all of New York. This is the same charge that is charged at every hotel no matter the level.

The platinum breakfast is a fixed American Breakfast. It is for up to two people. If you order something different you have a credit of $55 per person (up to a max of $110 on the bill). You can also order room service and the credit is $65 per person (up to a max of $130 on the bill). The room service offers a little more to account for delivery fees. It sounds like a great breakfast."

My thoughts:

1. The $50 fee for each hotel in NYC no matter what is crazy. Really shows how they are devaluing Free Nights.

2. Love that I can get breakfast as room service!

oopsz

I doubt it. If they're charging a $50 a night fee for my old standby, the sheraton tribeca, that's freaking ridiculous.

controller1

Yes, you cross posted this when you created a thread just about this subject. And once again, if you would check the hotel listings you would see your Ambassador was incorrect as there are properties with $50 fees, $25 fees and NO fee.

Raffles

Clarified this tonight when I checked in. It is by calendar day which is a bit rubbish if you check in late, as you need to use all the benefit on your arrival day. It is also means you get no benefits on the day you leave. Not yet clear if the museum tickets work the same way - will let you know tomorrow.

I was tempted to bring a pile of laundry with me from London to use up the $50 daily credit ....

Whilst I am normally against these fees (and still am) I will at least get some benefit here as I will take a MOMA ticket (in fact, I'll take 2 and give one away!), will pop into the Met briefly too, I can launder a shirt for later in the week and I will get some drinks in the bar. I won't be getting a haircut as they are well over $100 so the $25 credit doesn't move the needle there.

PS. Upgraded on a points stay to the 975 sq ft Madison Suite as a Platinum Premier

callmedtop

What about one-night stays? Do I get screwed out of things like the laundry credit, etc.? I will be there on a weekend between back-to-back work trips so would be nice to actually use that credit for a legitimate purpose.

bhrubin

lewin85

That's what I am afraid of. The daily credits starting the day of check-in is bad for people checking in late. Are the MOMA and MET tickets for the same day or can be used the next? If the latter I guess I will just get the tickets for the first day benefit.

With the Platinum breakfast benefit of $55 I assume starting the day after check-in, it means if we choose the $50 F&B credit and staying 2 nights we will have $50 the first day (F&B), $105 the second day (F&B + Plat) and $55 the day of check out (Plat).

daniellam

They don't give you actual tickets. You get a voucher for which you redeem for tickets at MOMA and MET at a special counter. Don't recall if the vouchers are for a specific day, but I do remember they had an expiry date as I was contemplating giving an unused voucher to a friend.

I even remember going to the MET and redeeming my voucher for a ticket at the counter and over heard that New York state residents and NY, NJ, CT students get admission on a "pay as you wish basis"! I saw some NY residents paying just a few dollars to get in!

controller1

MOMA and MET vouchers must be used the day they are issued. There is an expiration date printed on the voucher. You exchange them at the museums for an actual ticket. At MOMA you go to the Special Ticket line. The regular line had at least 20 people in it. We walked right up to the front of the Special Ticket line and were issued our admission tickets.