Oct 27, 2018, 11:03 am
Last edit by: littlevoices
Hotel email: [email protected]
Latest Email: [email protected]
As of April 2024:
Resort fee inclusions / hotel details: https://ipoolside-media.s3.amazonaws...tivities_2.pdf
Elite Breakfast offering: https://www.kaimarketwaikiki.com/our-menus (look for the elite benefits)
Parking: Self-Parking $55.00 per night / Valet $65.00 per night
Latest Email: [email protected]
As of April 2024:
Resort fee inclusions / hotel details: https://ipoolside-media.s3.amazonaws...tivities_2.pdf
Elite Breakfast offering: https://www.kaimarketwaikiki.com/our-menus (look for the elite benefits)
Parking: Self-Parking $55.00 per night / Valet $65.00 per night
Sheraton Waikiki, Honolulu, Hawaii [Master Thread]
May 8, 2021, 5:48 pm
#1246
Join Date: Nov 2016
Location: On a plane or a beach
Programs: Yes
Posts: 3,156
Well it's not like they send out advance warnings so I'm not quite so willing to give them a pass on this. They could easily set up an elite line and have it feed to the same agents who are also serving the regular lines.
With no resort fee waiver, breakfast cuts, limited suite upgrades, and (apparently) no elite check-in, the elite value proposition grows ever more limited. Death by a thousand cuts.
With no resort fee waiver, breakfast cuts, limited suite upgrades, and (apparently) no elite check-in, the elite value proposition grows ever more limited. Death by a thousand cuts.
Last edited by anteater; May 8, 2021 at 6:02 pm
May 9, 2021, 12:19 am
#1247
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,220
I am writing right now from a Holiday Inn Express where this morning we had a buffet breakfast of cheese omelets, gravy, sausage, biscuits, cereal, breads and wrapped fruit - so I still need to question how and why a discount hotel chain with low rates can offer this variety to all guests, while a resort hotel like the Sheraton Waikiki with rates above $200/n couldn't put this same spread behind those same plexiglass panels and offer these items served by staff complimentary to Elite customers and for $34.99 to regular guests (most of whom would pay for it given all of the plated options are $30+).
This, and the lack of an Elite check-in line are really the only sour spots for an otherwise great Waikiki hotel.
This, and the lack of an Elite check-in line are really the only sour spots for an otherwise great Waikiki hotel.
May 9, 2021, 7:16 am
#1248
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,991
Sorry, but I don't see any additional cost associated with an elite line beyond the investment in signage and perhaps a rug. The agent working the elite line calls the next person from the regular line whenever there are no elite customers waiting. In fact, you could argue that this saves money if not all agents need to be trained in elite benefits and program rules.
Back to point I fear this is a growing trend case in point when Marriott purchased AC hotels that told you where the future could be which is why prior Covid that brand saw the greatest door count increase. Interesting the new builds are in many cases tied to a higher level co brand sharing the same space.
Whatever it is we will all adjust to it.
May 9, 2021, 3:24 pm
#1249
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Exactly. Besides the labor cost of putting out the elite queue sign and mat and a memo to front desk staff informing them of the queue change, I am genuinely curious as to how the hotel would be impacted by operating an elite queue. Any front desk employee should be capable of checking in a guests, elite or otherwise.
If every elite stayed away from the Sheraton Waikiki they'd probably be thrilled.
May 9, 2021, 3:26 pm
#1250
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,468
Well that would be quite a dramatic change from this property's traditional approach. Just ask margaritagirl.
May 9, 2021, 3:29 pm
#1251
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
May 9, 2021, 3:38 pm
#1252
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,468
Actually I think the comment that sparked this was a caution by someone who recently stayed that the lines could get long at check-in and that there was no longer an elite line.
I've never experienced at Sheraton Waikiki, but having seen the difference between regular and elite lines at HHV and Waikiki Marriott, I would definitely consider it a potentially significant consideration. Don't know about you, but I would not be happy to start my Hawaii vacation with a 30 minute-plus wait to check-in.
I've never experienced at Sheraton Waikiki, but having seen the difference between regular and elite lines at HHV and Waikiki Marriott, I would definitely consider it a potentially significant consideration. Don't know about you, but I would not be happy to start my Hawaii vacation with a 30 minute-plus wait to check-in.
May 9, 2021, 5:32 pm
#1253
Join Date: Jun 2009
Location: Formerly of SacTown, Cali
Posts: 1,243
I have no clue about the Moana but they definitely have pool sharing between the Royal and the Sheraton and have for many years.
May 9, 2021, 10:56 pm
#1254
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,220
Elite lines are an expected benefit of all Marriott properties, there is no exemption for certain locations, aside from the fact this hotel had one in the recent past and as things get busy again, should have one going forward.
May 9, 2021, 11:24 pm
#1255
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
What bothers some people clearly doesn't bother me - I'd be much more excited about a Hawaii vacation than worrying about the line to check in. I'd send my significant other off to Rum Fire and deal with it. I've never been excited about jumping the queue.
May 10, 2021, 8:04 am
#1256
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,991
I think for a lot of us that travel for business extensively coming off a 5 for the coast to 9 or so from the east we are hyped and want to get checked in. And yes Elite Check in lines is a part of the program and to be expected. Having said all this we have a ways to go before some form of "normal" returns so let's give these properties a chance to get back up and running.
May 10, 2021, 4:22 pm
#1257
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
One can let it frustrate you - or you move on with the new normal.
May 11, 2021, 7:58 am
#1258
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,991
That nails it - there is nothing "normal" about staying in hotels and airplane travel at the current time. Restaurants closed, housekeeping changes, continental breakfast, closed lounges, reduced capacity at pools and restaurants, reduced amenities on planes - they even make you wear your mask at pool chairs in Vegas - nothing is normal.
One can let it frustrate you - or you move on with the new normal.
One can let it frustrate you - or you move on with the new normal.
Jun 10, 2021, 3:02 pm
#1259
Join Date: Aug 2004
Location: PHX
Programs: UA 1KMM, Marriott Lifetime Titanium, AVIS President's Club
Posts: 100
Upgrades post Covid
I am a Lifetime Titanium Elite and made a reservation back in March for next week at this hotel. I booked the least expensive room available at that time (City View Doubles) and they just upgraded me to Deluxe Oceanfront Doubles.
I have stayed here many times in the past (Pre-Covid) and almost every time received an upgrade to a suite from the least expensive room type. So I post this as a data point for those who book in the near future, if you want/need a suite you will probably have to book that as the hotel doesn't seem to be as generous with upgrades right now.
I have stayed here many times in the past (Pre-Covid) and almost every time received an upgrade to a suite from the least expensive room type. So I post this as a data point for those who book in the near future, if you want/need a suite you will probably have to book that as the hotel doesn't seem to be as generous with upgrades right now.
Jun 10, 2021, 3:20 pm
#1260
Join Date: Nov 2016
Location: On a plane or a beach
Programs: Yes
Posts: 3,156
I am a Lifetime Titanium Elite and made a reservation back in March for next week at this hotel. I booked the least expensive room available at that time (City View Doubles) and they just upgraded me to Deluxe Oceanfront Doubles.
I have stayed here many times in the past (Pre-Covid) and almost every time received an upgrade to a suite from the least expensive room type. So I post this as a data point for those who book in the near future, if you want/need a suite you will probably have to book that as the hotel doesn't seem to be as generous with upgrades right now.
I have stayed here many times in the past (Pre-Covid) and almost every time received an upgrade to a suite from the least expensive room type. So I post this as a data point for those who book in the near future, if you want/need a suite you will probably have to book that as the hotel doesn't seem to be as generous with upgrades right now.
With people beginning to travel, it’s better to begin booking what you’ll be comfortable with and keep expectations lower than usual.