Apr 22, 2019, 3:01 pm
Sheraton Grand Sydney Hyde Park, Sydney, New South Wales, Australia [Master Thread]
Dec 16, 2023, 6:35 pm
#916
Join Date: Nov 2005
Location: WAS
Posts: 1,626
Just checked into Sheraton Grand in Sydney. I am platinum. Booked two rooms. Room 1 was upgraded using SNA to a suite that includes club lounge access. Room 2 is standard room. At check-in, front desk agent tells me that as plt I am only entitled to lounge access for one room. I say that is right, so list me in room 2 since guests in room 1 get lounge access with the suite. Agent tells me that is incorrect because club lounge access is not afforded to suite guests who have the suite as a result of an SNA. She claims that is hotel policy. Says if I booked directly into the same suite, I would have lounge access. Anyone have thoughts or experience with this?
I understood that whatever suite privileges came with a suite, actually came with the suite no matter how the suite was obtained. And, indeed, suite confirmation in my reservation makes clear the suite includes lounge access.
I think the hotel is playing games.
I understood that whatever suite privileges came with a suite, actually came with the suite no matter how the suite was obtained. And, indeed, suite confirmation in my reservation makes clear the suite includes lounge access.
I think the hotel is playing games.
Dec 16, 2023, 9:00 pm
#918
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,398
I’ll be checkin in Friday for a week. Not surprising, the suites are no longer showing as available.
im already in an King City view, and will have lounge access. Seems like all the higher categories short of suites are the same size.
Guess I can hope for a Park View upgrade, unless they aren’t even doing that. What makes the Grand Executive City View so Grand in terms of hard product. Looks like the same size. Just a higher floor?
im already in an King City view, and will have lounge access. Seems like all the higher categories short of suites are the same size.
Guess I can hope for a Park View upgrade, unless they aren’t even doing that. What makes the Grand Executive City View so Grand in terms of hard product. Looks like the same size. Just a higher floor?
Dec 16, 2023, 9:47 pm
#919
Join Date: Nov 2005
Location: WAS
Posts: 1,626
“
Can Suite Night Awards be transferred?
Suite Night Awards cannot be transferred or given as a gift, however, a member may use Suite Night Awards for additional single-room reservations on his/her own stay as long as the member is present for the stay and the other rooms are under the member's name.”
Dec 16, 2023, 11:37 pm
#920
Join Date: Nov 2005
Location: WAS
Posts: 1,626
I’ll be checkin in Friday for a week. Not surprising, the suites are no longer showing as available.
im already in an King City view, and will have lounge access. Seems like all the higher categories short of suites are the same size.
Guess I can hope for a Park View upgrade, unless they aren’t even doing that. What makes the Grand Executive City View so Grand in terms of hard product. Looks like the same size. Just a higher floor?
im already in an King City view, and will have lounge access. Seems like all the higher categories short of suites are the same size.
Guess I can hope for a Park View upgrade, unless they aren’t even doing that. What makes the Grand Executive City View so Grand in terms of hard product. Looks like the same size. Just a higher floor?
And I couldn’t discern a hard product difference with grand exec city view either. My second room is that and is supposed to have lounge access.
Dec 17, 2023, 3:22 am
#921
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,532
The hotel only has 24 Executive and Grand Exec Suites total. They do get booked and it's Summer in Sydney plus Cruise Ship season plus School Holidays. Most hotels are running at 100% or close. I definitely wouldn't expect a quote upgrade at check in for a week, if at all.
Dec 17, 2023, 8:47 am
#922
Join Date: Aug 2014
Posts: 3,745
Just checked into Sheraton Grand in Sydney. I am platinum. Booked two rooms. Room 1 was upgraded using SNA to a suite that includes club lounge access. Room 2 is standard room. At check-in, front desk agent tells me that as plt I am only entitled to lounge access for one room. I say that is right, so list me in room 2 since guests in room 1 get lounge access with the suite. Agent tells me that is incorrect because club lounge access is not afforded to suite guests who have the suite as a result of an SNA. She claims that is hotel policy. Says if I booked directly into the same suite, I would have lounge access. Anyone have thoughts or experience with this?
I understood that whatever suite privileges came with a suite, actually came with the suite no matter how the suite was obtained. And, indeed, suite confirmation in my reservation makes clear the suite includes lounge access.
I think the hotel is playing games.
I understood that whatever suite privileges came with a suite, actually came with the suite no matter how the suite was obtained. And, indeed, suite confirmation in my reservation makes clear the suite includes lounge access.
I think the hotel is playing games.
Usually if I want club access for 2 rooms, I make sure to book a club room for my guests and then I book a base room with SNA for myself. Then you're guaranteed club access for both rooms.
Last edited by iluvdoco; Dec 17, 2023 at 9:29 am
Dec 18, 2023, 8:32 pm
#923
Join Date: Nov 2005
Location: WAS
Posts: 1,626
I believe the hotel is partially correct in that only 1 room gets lounge access. However, you should have lounge access for the SNA suite room but not for Room 2; lounge access for yourself + 1 registered guest because of your Platinum status. If you had directly booked the suite then all registered guests in the suite would get lounge access.
Usually if I want club access for 2 rooms, I make sure to book a club room for my guests and then I book a base room with SNA for myself. Then you're guaranteed club access for both rooms.
Usually if I want club access for 2 rooms, I make sure to book a club room for my guests and then I book a base room with SNA for myself. Then you're guaranteed club access for both rooms.
Dec 18, 2023, 10:12 pm
#924
Join Date: Aug 2014
Posts: 3,745
In practice, some hotels are stingy. Why waste time and energy arguing for lounge access on your vacation when you can guarantee lounge access by booking a club room for Room 1 then applying an SNA to it?
Last edited by iluvdoco; Dec 18, 2023 at 10:35 pm
Dec 21, 2023, 6:54 pm
#925
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,398
I’ll be checkin in Friday for a week. Not surprising, the suites are no longer showing as available.
im already in an King City view, and will have lounge access. Seems like all the higher categories short of suites are the same size.
Guess I can hope for a Park View upgrade, unless they aren’t even doing that. What makes the Grand Executive City View so Grand in terms of hard product. Looks like the same size. Just a higher floor?
im already in an King City view, and will have lounge access. Seems like all the higher categories short of suites are the same size.
Guess I can hope for a Park View upgrade, unless they aren’t even doing that. What makes the Grand Executive City View so Grand in terms of hard product. Looks like the same size. Just a higher floor?
Dec 21, 2023, 6:59 pm
#926
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,398
I’ll be checkin in Friday for a week. Not surprising, the suites are no longer showing as available.
im already in an King City view, and will have lounge access. Seems like all the higher categories short of suites are the same size.
Guess I can hope for a Park View upgrade, unless they aren’t even doing that. What makes the Grand Executive City View so Grand in terms of hard product. Looks like the same size. Just a higher floor?
im already in an King City view, and will have lounge access. Seems like all the higher categories short of suites are the same size.
Guess I can hope for a Park View upgrade, unless they aren’t even doing that. What makes the Grand Executive City View so Grand in terms of hard product. Looks like the same size. Just a higher floor?
Surprisingly, my SNAs is cleared into a suite with a Parkview, and it was made available at 10 AM! I swapped breakfast on my last day for lounge breakfast, while the room was being made up. Greeted by the GM while in the longe (I had corresponded with him). So far a great start.
Dec 21, 2023, 7:32 pm
#927
Join Date: Jun 2005
Programs: Marriott Lifetime Platinum
Posts: 374
Surprisingly, my SNAs is cleared into a suite with a Parkview, and it was made available at 10 AM! I swapped breakfast on my last day for lounge breakfast, while the room was being made up. Greeted by the GM while in the longe (I had corresponded with him). So far a great start.
i have a five night award stay in March. It says SNA’s can’t be used. Any work around?
do you have an email for the hotel?
Dec 21, 2023, 9:45 pm
#928
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,532
Surprisingly, my SNAs is cleared into a suite with a Parkview, and it was made available at 10 AM! I swapped breakfast on my last day for lounge breakfast, while the room was being made up. Greeted by the GM while in the longe (I had corresponded with him). So far a great start.
City View are awful rooms. The buildings behind are quite large and the lower non Grand City View get very little natural light.
Dec 22, 2023, 12:12 am
#929
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,398
whenever I’ve gotten that notice, it’s because I didn’t have enough SNA’s or because the stay was beyond the expiration date. If that’s not the case, I would suggest PM’ing one of the Marriott Bonvoy Lurkers.
Dec 22, 2023, 12:16 am
#930
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,398
I originally booked one of them. For the rate I got, would have been happy as the king bed rooms are 430 sq ft.