Apr 22, 2019, 3:01 pm
Sheraton Grand Sydney Hyde Park, Sydney, New South Wales, Australia [Master Thread]
Dec 30, 2018, 12:02 am
#766
Join Date: Jul 2017
Location: SFO
Programs: UA 1K, SPG Gold, Hilton Gold
Posts: 9
I have a stay booked with MR points in March (standard room). I'm not expecting lounge access because my status is dropping down to Gold (from Plat Elite) at the end of January. Is it possible to buy up to a room with lounge access if the room is booked with points? Alternatively, can one purchase lounge access separately?
Dec 30, 2018, 1:11 am
#767
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
I have a stay booked with MR points in March (standard room). I'm not expecting lounge access because my status is dropping down to Gold (from Plat Elite) at the end of January. Is it possible to buy up to a room with lounge access if the room is booked with points? Alternatively, can one purchase lounge access separately?
Dec 30, 2018, 1:54 am
#768
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,276
I have a stay booked with MR points in March (standard room). I'm not expecting lounge access because my status is dropping down to Gold (from Plat Elite) at the end of January. Is it possible to buy up to a room with lounge access if the room is booked with points? Alternatively, can one purchase lounge access separately?
They do offer upgrades to the Club level subject to availability but this only covers two people.
Dec 30, 2018, 7:05 pm
#769
Join Date: Nov 2017
Programs: AA EXP, Marriott Bonvoy titanium
Posts: 537
I’ve stayed at the Sheraton once a few weeks back and the Marriott three times now. Hands down the Sheraton wins and will get my business from here on.
The lounge was fantastic, staff super attentive asking if I wanted drinks or eggs cooked to order. Excellent lounge
the bed was top notch. I value a heavy weighted duvet and this was probably the heaviest duvet I’ve seen yet in a hotel so I truly appreciated it. What I didn’t like though were the pillows, bit too firm for me but duvet compensated
my one complaint, the towel rack was attached to the back of the glass shower which resulted in the clean towels hanging a mere foot or so directly above the toilet bowl. Implication being anything you flushed, particles ended up on the towels. Not exactly sanitary
I’ll return and move my towels but overall great hotel
The lounge was fantastic, staff super attentive asking if I wanted drinks or eggs cooked to order. Excellent lounge
the bed was top notch. I value a heavy weighted duvet and this was probably the heaviest duvet I’ve seen yet in a hotel so I truly appreciated it. What I didn’t like though were the pillows, bit too firm for me but duvet compensated
my one complaint, the towel rack was attached to the back of the glass shower which resulted in the clean towels hanging a mere foot or so directly above the toilet bowl. Implication being anything you flushed, particles ended up on the towels. Not exactly sanitary
I’ll return and move my towels but overall great hotel
Dec 30, 2018, 11:02 pm
#770
Suspended
Join Date: Oct 2009
Location: Kan@da
Programs: Anything with sweet spots
Posts: 1,790
I’ve stayed at the Sheraton once a few weeks back and the Marriott three times now. Hands down the Sheraton wins and will get my business from here on.
The lounge was fantastic, staff super attentive asking if I wanted drinks or eggs cooked to order. Excellent lounge
the bed was top notch. I value a heavy weighted duvet and this was probably the heaviest duvet I’ve seen yet in a hotel so I truly appreciated it. What I didn’t like though were the pillows, bit too firm for me but duvet compensated
my one complaint, the towel rack was attached to the back of the glass shower which resulted in the clean towels hanging a mere foot or so directly above the toilet bowl. Implication being anything you flushed, particles ended up on the towels. Not exactly sanitary
I’ll return and move my towels but overall great hotel
The lounge was fantastic, staff super attentive asking if I wanted drinks or eggs cooked to order. Excellent lounge
the bed was top notch. I value a heavy weighted duvet and this was probably the heaviest duvet I’ve seen yet in a hotel so I truly appreciated it. What I didn’t like though were the pillows, bit too firm for me but duvet compensated
my one complaint, the towel rack was attached to the back of the glass shower which resulted in the clean towels hanging a mere foot or so directly above the toilet bowl. Implication being anything you flushed, particles ended up on the towels. Not exactly sanitary
I’ll return and move my towels but overall great hotel
Jan 13, 2019, 9:02 am
#771
Join Date: Mar 2011
Location: New York, NY
Programs: AA ExPl, DL PM, UA Silver, Hyatt Globalist, Marriott Titanium, probably some others
Posts: 4,108
We spent 5 days just a week ago. They are very formal with printed sheet for "Club Guests" on what you are entitled - that is for those who PAY for the Club Room. We were given this sheet even though our room was booked with points and I am PP. Because Elite benefits go by the same terms and conditions for Club Access. Right by the Club door on the wall, there is a permanent notice on how to upgrade to gain Club Access. I cannot remember the rate now but it definitely is not trivial amount... With the evening lounge offering, (raw oysters and King prawn every evening), no way they would give you free access for additional guests.
Jan 13, 2019, 11:33 am
#772
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,780
Plat do get lounge access and the breakfast at lounge is standard.
Restaurant breakfast is one of the 3 welcome amenities the Plat can choose from - they are
1) 1000 pts,
2) a small stuffed animal which no doubt is Made in China and probably costs <$3.00 at WalMart / Target
3) Restaurant breakfast for the stay.
We chose option 3 as the welcome amenity. We were given 5 cards with the dates written on it but no room number (probably forgotten by the check in agent) and told to give 1 card to the staff at the entrance of the restaurant each morning.
Restaurant breakfast has a lot more options but the main thing is, it is much more comfortable because it has proper tables and chairs designed for sit down meal. Lounge does not have proper dining seating at all. The seating and the tiny low tables are NOT for comfortably eating a meal.
Jan 14, 2019, 5:11 pm
#774
Join Date: Feb 2013
Programs: Hyatt Globalist, Bonvoy Titanium, Bonvoy Lifetime Gold
Posts: 220
I have a five night stay at the Sheraton Grand Sydney coming up next week, with my points reservation upgraded to an executive suite with SNA's. I noticed on the hotel website that it is possible to do check-in at the lounge and was curious if there is any benefit to this. I've stayed there before and had the opportunity I guess, but I've never taken advantage of the option. Is there much to be gained? Thanks for your thoughts!
Jan 14, 2019, 5:43 pm
#775
Join Date: Nov 2017
Programs: AA EXP, Marriott Bonvoy titanium
Posts: 537
I have a five night stay at the Sheraton Grand Sydney coming up next week, with my points reservation upgraded to an executive suite with SNA's. I noticed on the hotel website that it is possible to do check-in at the lounge and was curious if there is any benefit to this. I've stayed there before and had the opportunity I guess, but I've never taken advantage of the option. Is there much to be gained? Thanks for your thoughts!
Jan 14, 2019, 11:54 pm
#776
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
I have a five night stay at the Sheraton Grand Sydney coming up next week, with my points reservation upgraded to an executive suite with SNA's. I noticed on the hotel website that it is possible to do check-in at the lounge and was curious if there is any benefit to this. I've stayed there before and had the opportunity I guess, but I've never taken advantage of the option. Is there much to be gained? Thanks for your thoughts!
Jan 29, 2019, 5:28 pm
#777
Join Date: Feb 2013
Programs: Hyatt Globalist, Bonvoy Titanium, Bonvoy Lifetime Gold
Posts: 220
Just back from a terrific stay at the Sheraton Grand Sydney! Good checkin at front desk, good Plat Premier Elite recognition, nice upgraded room (exec suite overlooking Hyde Park).
The only weird element was that they didn't seem to know that I had used Suite Night Awards that cleared 5 days in advance. They told me I was upgraded to a suite based on status only.
I'll live with that!
The only weird element was that they didn't seem to know that I had used Suite Night Awards that cleared 5 days in advance. They told me I was upgraded to a suite based on status only.
I'll live with that!
Feb 24, 2019, 10:52 pm
#778
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
Refurb is a slight improvement
Sheraton on the Park
Sheraton on the Park
159-161 Elizabeth Street Sydney, NW AU 2000
RecommendedLiked: LocationServiceFoodAmenitiesRoom
Refurb is a slight improvement (8 Photos)
Sheraton on the Park
Did a quick one night stay at the former SOTP, now Sheraton Grand Sydney Hyde Park.
Check In
Despite completing OLCI, check in took forever as the agent tried to sell us a Grand Terrace Suite for an extra $300. While these rooms are huge at 3 x the size of Exec Suites, and were the original Terrace Suites in the 90s, the Mariott app was offering the upgrade for $279 after OLCI and I couldn't justify it for none night.
Room
Booked an Exec Suite. Since Mariott have taken over they seem to have divided rooms into more categories. Exec Suite says 'City View' which means back of the hotel but there are no suites on that side, so I think it means lower floor.
Was upgraded to a 'Grand Exec Suite' because I requested 16th floor or higher so I could see the Harbour.
The refurb is mainly cosmetic, new upholstery, carpet, paint and a a selfie circle mirror inn the bathroom made for the 'influencer' market. The TV screen with no branding and the guest's name feels really cheap.
That said, the view of Hyde Park, St Mary's Cathedral and the Harbour Heads are always beautiful.
Dining
Got to the club lounge which has always been exemplary, and one of the best in the World IMHO, at 4:50PM and we grabbed the last table. Lots of guests walking in with nowhere to sit. The club serves King Prawns, Oysters but the Vodka is Absolutel which I refuse to drink. People were waiting for others to leave to get a table. Was suprised to see children in the lounge, typically they weren't allowed entry after 5PM because of RSA.
Breakfast in the lounge was disappointing. The barista coffee is good but the only hot options are horrible folded, scrambled eggs or hard boiled. They used to make eggs to order. We decided to go to Feast for the $15 uncharge and the chefs said "We don't make Eggs Benedict." I told them they did and to ask the chefs in the kitchen and they were delivered to our table. I didn't eat anything else at breakfast.
Curiously, there were lots of people in gym gear in the club lounge for breakfast and running shorts. The hotel ifnormation letter states work out wear isn't acceptable but the staff didn't say anything.
It's worth nothing they discount the buffet 50% for in house guests.
Overall
Oversall, this first stay since the reno and Mariott took over and had a quick conversation with a staff member who has worked in the hotel and looked after me on previous stays.
We both agreed Mariott is crap and they were fielding so many complaints from guests about upgrades and the program itself.
The SGSHP is still a good hotel for the suites when you don't want to spend $1,000 at the PH.
Mar 10, 2019, 5:15 am
#779
Join Date: Jul 2015
Location: SYD | HGH
Programs: CX DM, Hyatt Globalist, Hilton DM, Marriott Plat
Posts: 2,121
Introduction Did a quick one night stay at the former SOTP, now Sheraton Grand Sydney Hyde Park. Check In Despite completing OLCI, check in took forever as the agent tried to sell us a Grand Terrace Suite for an extra $300. While these rooms are huge at 3 x the size of Exec Suites, and were the original Terrace Suites in the 90s, the Mariott app was offering the upgrade for $279 after OLCI and I couldn't justify it for none night. Room Booked an Exec Suite. Since Mariott have taken over they seem to have divided rooms into more categories. Exec Suite says 'City View' which means back of the hotel but there are no suites on that side, so I think it means lower floor.Was upgraded to a 'Grand Exec Suite' because I requested 16th floor or higher so I could see the Harbour.The refurb is mainly cosmetic, new upholstery, carpet, paint and a a selfie circle mirror inn the bathroom made for the 'influencer' market. The TV screen with no branding and the guest's name feels really cheap.That said, the view of Hyde Park, St Mary's Cathedral and the Harbour Heads are always beautiful. Dining Got to the club lounge which has always been exemplary, and one of the best in the World IMHO, at 4:50PM and we grabbed the last table. Lots of guests walking in with nowhere to sit. The club serves King Prawns, Oysters but the Vodka is Absolutel which I refuse to drink. People were waiting for others to leave to get a table. Was suprised to see children in the lounge, typically they weren't allowed entry after 5PM because of RSA.Breakfast in the lounge was disappointing. The barista coffee is good but the only hot options are horrible folded, scrambled eggs or hard boiled. They used to make eggs to order. We decided to go to Feast for the $15 uncharge and the chefs said "We don't make Eggs Benedict." I told them they did and to ask the chefs in the kitchen and they were delivered to our table. I didn't eat anything else at breakfast.Curiously, there were lots of people in gym gear in the club lounge for breakfast and running shorts. The hotel ifnormation letter states work out wear isn't acceptable but the staff didn't say anything.It's worth nothing they discount the buffet 50% for in house guests. Overall Oversall, this first stay since the reno and Mariott took over and had a quick conversation with a staff member who has worked in the hotel and looked after me on previous stays.We both agreed Mariott is crap and they were fielding so many complaints from guests about upgrades and the program itself.The SGSHP is still a good hotel for the suites when you don't want to spend $1,000 at the PH.
Mar 10, 2019, 5:18 am
#780
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527