iPhone app - beware of the upgrade
Jul 15, 2021 | 3:57 pm
#31
Join Date: Feb 2007
Location: DFW - North Texas
Programs: AAdvantage Platinum PRO, Marriott Bonvoy Lifetime Platinum
Posts: 960
Just checked travel booked direct and through my company's travel portal. All trips show up correct and are fully functional in both the iphone app and the website.
Jul 15, 2021 | 10:01 pm
#32
Join Date: Dec 2014
Location: Lisbon
Programs: Marriott Bonvoy Titanium, IHG Platinum, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,521
I have the exact same problem on the iPhone app with a reservation made this week directly on marriott.com via topcashback.
It will let me check in for my stay beginning tomorrow but will not give me access to the usual request for late check out and instead I've got this "Thank you for being a Titanium elite member... blah blah... you may not receive your benefits on this stay..." message.
I've initiated a chat with the hotel to confirm that my reservation is normal on their system. It appears normal on the web site.
It will let me check in for my stay beginning tomorrow but will not give me access to the usual request for late check out and instead I've got this "Thank you for being a Titanium elite member... blah blah... you may not receive your benefits on this stay..." message.
I've initiated a chat with the hotel to confirm that my reservation is normal on their system. It appears normal on the web site.
Jul 16, 2021 | 6:06 am
#33
Join Date: Apr 2021
Location: Manhattan, Palm Beach Island, San Francisco, Boston, & Hong Kong
Programs: Lifetime United Global Services, Delta Plat, Hyatt Globalist, Marriott Ambassador, & Hilton Diamond
Posts: 3,165
Jul 16, 2021 | 6:33 am
#34
Join Date: Dec 2014
Location: Lisbon
Programs: Marriott Bonvoy Titanium, IHG Platinum, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,521
Jul 16, 2021 | 6:35 am
#35
Join Date: Apr 2021
Location: Manhattan, Palm Beach Island, San Francisco, Boston, & Hong Kong
Programs: Lifetime United Global Services, Delta Plat, Hyatt Globalist, Marriott Ambassador, & Hilton Diamond
Posts: 3,165
Thank you. Can you please update this thread if you have any trouble getting the stay to post to your account/receive benefits?
Jul 16, 2021 | 6:47 am
#36
Join Date: Dec 2014
Location: Lisbon
Programs: Marriott Bonvoy Titanium, IHG Platinum, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,521
I messaged the hotel already and they confirmed there's nothing unusual with the reservation and I will receive my Titanium benefits as normal. However, I will not check in on the app because of this and my allocated room remains (right now) steadfastly the basic room I booked whereas previous reservations at this hotel were upgraded in advance on the app.
Jul 19, 2021 | 6:18 pm
#37
Join Date: Apr 2021
Location: Manhattan, Palm Beach Island, San Francisco, Boston, & Hong Kong
Programs: Lifetime United Global Services, Delta Plat, Hyatt Globalist, Marriott Ambassador, & Hilton Diamond
Posts: 3,165
Looks like it was a glitch after all. I did not update my app but it is fixed and I now can fully modify and view details for all of my reservations
Jul 19, 2021 | 8:00 pm
#38
Join Date: Dec 2014
Location: Lisbon
Programs: Marriott Bonvoy Titanium, IHG Platinum, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,521
I believe that in Marriott HQ this is officially referred to as "noise around the edges" and everywhere else as a "SNAFU".
Sep 7, 2021 | 10:07 am
#39
Join Date: Oct 2005
Location: UK
Programs: BA GfL & GGL, FB Platinum, MB Titanium, Hilton Diamond
Posts: 3,293
Anyone having issues updating the app with the latest release?
Im in an iPhone and the update just keeps spinning and not installing.
When I go into the app my stays for this year are showing as zero.
Logging out and deleting and reinstalling the app doesnt help.
Im in an iPhone and the update just keeps spinning and not installing.
When I go into the app my stays for this year are showing as zero.
Logging out and deleting and reinstalling the app doesnt help.
Last edited by MaxFlyer; Sep 7, 2021 at 11:37 am
Sep 7, 2021 | 4:01 pm
#40
Join Date: Dec 2014
Location: Lisbon
Programs: Marriott Bonvoy Titanium, IHG Platinum, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,521
One issue that has existed for a while for me is that when a stay posts the different fields update at different times (it's always been like this on the Bonvoy app) and while this process takes place - takes about 6-12 hours to get everything in sync - the Nights This Year information is zero - not even the previous count. Your data issue could be this. If so, leave it a bit and check again.
May 17, 2022 | 5:56 am
#42
Join Date: Jun 2003
Posts: 2,218
I am using the latest version 10.28.0 of the Marriott Bonvoy app. All going well, until I mistakenly hit the "sign out" button. Now, I cannot sign in again.
At the sign in screen, I am prompted to enter my member number or email address, and then the password. After hitting "Sign In", the app does not sign in. It just goes back to the Sign in screen again. The app is endlessly looping like this, and I cannot successfully sign in.
I am sure that my username/email and password have been entered correctly.
I have removed and uninstalled the app, then downloaded it again from the App Store. Still with this same issue.
Anyone have this same experience and can give some advice?
At the sign in screen, I am prompted to enter my member number or email address, and then the password. After hitting "Sign In", the app does not sign in. It just goes back to the Sign in screen again. The app is endlessly looping like this, and I cannot successfully sign in.
I am sure that my username/email and password have been entered correctly.
I have removed and uninstalled the app, then downloaded it again from the App Store. Still with this same issue.
Anyone have this same experience and can give some advice?
