iPhone app - beware of the upgrade
Jul 12, 2021 | 5:33 am
#1
Original Poster
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, IHG Platinum, Marriott Titanium and LTP, TK Gold
Posts: 1,579
iPhone app - beware of the upgrade
During the recent upgrade to the iPhone app several and severe functionalities downgrades were implemented.
In short, there is no way (or it is so well hidden that I cannot find it) to see the actual rate on upcoming reservations, to see the rate rules, to cancel a reservation or to modify it.
It was bad before with too many clicks, but useless now.
In short, there is no way (or it is so well hidden that I cannot find it) to see the actual rate on upcoming reservations, to see the rate rules, to cancel a reservation or to modify it.
It was bad before with too many clicks, but useless now.
Jul 12, 2021 | 6:08 am
#2
Join Date: Aug 2007
Programs: Marriott Lifetime Gold and Current Platinum, Hilton Gold
Posts: 306
During the recent upgrade to the iPhone app several and severe functionalities downgrades were implemented.
In short, there is no way (or it is so well hidden that I cannot find it) to see the actual rate on upcoming reservations, to see the rate rules, to cancel a reservation or to modify it.
It was bad before with too many clicks, but useless now.
In short, there is no way (or it is so well hidden that I cannot find it) to see the actual rate on upcoming reservations, to see the rate rules, to cancel a reservation or to modify it.
It was bad before with too many clicks, but useless now.
Jul 12, 2021 | 6:13 am
#3
Original Poster
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, IHG Platinum, Marriott Titanium and LTP, TK Gold
Posts: 1,579
Jul 12, 2021 | 6:27 am
#4
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,997
Maybe I should buy an iPhone (I use Huawei) and use the new app - maybe it'll work right for me since I haven't been able to get my app to work properly since 2018. I still get different languages on my app
Jul 12, 2021 | 6:44 am
#5
Join Date: Apr 2021
Location: Manhattan, Palm Beach Island, San Francisco, Boston, & Hong Kong
Programs: Lifetime United Global Services, Delta Plat, Hyatt Globalist, Marriott Ambassador, & Hilton Diamond
Posts: 3,165
Youre right. It seems like you cant even cancel reservations in the app anymore lol.
Jul 12, 2021 | 6:49 am
#6
Join Date: Apr 2021
Location: Manhattan, Palm Beach Island, San Francisco, Boston, & Hong Kong
Programs: Lifetime United Global Services, Delta Plat, Hyatt Globalist, Marriott Ambassador, & Hilton Diamond
Posts: 3,165
I hope this is a glitch. I refuse to use the Marriott site (regardless of any cash back portals)
Jul 12, 2021 | 9:37 am
#7
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
If the embargo continues between the USA & China, American companies like Marriott wouldn't release an update for Huawei and apps wouldn't be downloadable through AppGallery.
Jul 12, 2021 | 9:51 am
#8
Join Date: Aug 2016
Programs: BA Gold, Hilton Lifetime Diamond, Marriott Ambassador and Lifetime Platinum
Posts: 175
Are you talking about the 7th July update? That is the last one I can see, and all these details are still there, including the option to cancel. As noted above, it does take an extra press to get to a second screen under Reservation Details.
Jul 12, 2021 | 10:21 am
#9
Join Date: Oct 2009
Location: ATL
Programs: DL PM 2 Mil Miler, Marriott LT TI, Hilton Diamond
Posts: 640
Richmond Marriott= App 216.00, Website 190.00
Delta Hotel Richmond= App 186.00, Website 163.00
Residence Inn Richmond= App 240.00, Website 200.00
Courtyard Richmond= App 210.00, Website 175.00
I verified they were for basic rooms for members rate. It has been like this for a long time (months). I have sent emails and never received a response about it.
Jul 12, 2021 | 10:22 am
#10
Original Poster
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, IHG Platinum, Marriott Titanium and LTP, TK Gold
Posts: 1,579
It always required the unnecessary extra press - but now it is not even there. You get to another screen that shows the reservation number and some generic information about the hotel - but that is that. You can see some screenshots above.
Jul 12, 2021 | 10:24 am
#11
Original Poster
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, IHG Platinum, Marriott Titanium and LTP, TK Gold
Posts: 1,579
I refuse to book using the App because it is always much more $ per room to use it. Example, I just tried to book a room for Richmond, VA; here are the first four properties.
Richmond Marriott= App 216.00, Website 190.00
Delta Hotel Richmond= App 186.00, Website 163.00
Residence Inn Richmond= App 240.00, Website 200.00
Courtyard Richmond= App 210.00, Website 175.00
I verified they were for basic rooms for members rate. It has been like this for a long time (months). I have sent emails and never received a response about it.
Richmond Marriott= App 216.00, Website 190.00
Delta Hotel Richmond= App 186.00, Website 163.00
Residence Inn Richmond= App 240.00, Website 200.00
Courtyard Richmond= App 210.00, Website 175.00
I verified they were for basic rooms for members rate. It has been like this for a long time (months). I have sent emails and never received a response about it.
Jul 12, 2021 | 11:22 am
#12
Join Date: Jan 2011
Location: DTW
Programs: DL Plat, National EE, Hertz PC, IHG PL, Bonvoy Tit
Posts: 1,556
All functionality that you can't do is working for me.
Try deleting the Bonvoy app and re-installing ... maybe that will work.
Jul 13, 2021 | 6:13 am
#13
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .60 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 18,051
This is the reason why I have replaced my old iPhone with a Samsung rather than Huawei. ( Reason: Needed a phone with dual-sim )
If the embargo continues between the USA & China, American companies like Marriott wouldn't release an update for Huawei and apps wouldn't be downloadable through AppGallery.
If the embargo continues between the USA & China, American companies like Marriott wouldn't release an update for Huawei and apps wouldn't be downloadable through AppGallery.
Beaucoup Bonv'y!
Jul 13, 2021 | 8:34 am
#14
Original Poster
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, IHG Platinum, Marriott Titanium and LTP, TK Gold
Posts: 1,579
Jul 13, 2021 | 9:17 am
#15
Join Date: Jun 2016
Programs: UA 1K, Marriott AMB, Hyatt Globalist
Posts: 19
Did you book through Marriott? The error message says you need to cancel through the original channel that you booked, so for whatever reason it thinks you didnt book through Marriott? FWIW, my app updated 3 days ago still lets me cancel reservations.