iPhone app - beware of the upgrade
Jul 13, 2021 | 9:20 am
#16
Join Date: Apr 2021
Location: Manhattan, Palm Beach Island, San Francisco, Boston, & Hong Kong
Programs: Lifetime United Global Services, Delta Plat, Hyatt Globalist, Marriott Ambassador, & Hilton Diamond
Posts: 3,165
I did book through Marriott.
Jul 13, 2021 | 10:01 am
#19
Join Date: Jan 2010
Location: YKF/YYZ
Programs: Bonvoy Ambassador Elite, Lifetime Titanium Elite, AC, UA Silver
Posts: 30
I'm experiencing the same issues as the OP. I only ever book direct with Marriott or through the Ambassador line and some of my future stays have the rates and ability to cancel, while others do not. Time for a new version of the app to address these issues.
Jul 13, 2021 | 12:10 pm
#20
Join Date: Apr 2021
Location: Manhattan, Palm Beach Island, San Francisco, Boston, & Hong Kong
Programs: Lifetime United Global Services, Delta Plat, Hyatt Globalist, Marriott Ambassador, & Hilton Diamond
Posts: 3,165
Just wondering, were any of the stays booked through a Marriott Stars/Virtuoso agent? I just noticed that my agents stays cannot be modified whereas my app stays can. This is annoying because I can still modify them on the website.
Jul 13, 2021 | 2:56 pm
#21
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 35K|BA Silver|Marriott Plat|HH Diamond|Hyatt Globalist|ALL Plat
Posts: 2,815
You are conflating Android and Google Play Services. These are not the same thing at all. Most (all?) modern Huawei devices do not include GPS as a result of US government policy prohibiting Google or any other US company from working with Huawei. AppGallery, which was mentioned, is Huawei's app store.
Jul 14, 2021 | 4:30 am
#22
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .60 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 18,051
I was able to use my Philippine-bought (early 2018) Huawei nova 2i, Model RNE L22, to download an app from the Google Play Store as recently as last month.
That is where I downloaded my MileagePlus X, UA, AA, DL, WN, PR, Marriott & Hilton apps.
Yes, I do have a Huawei AppGallery icon at the top right corner of my phone, but I have never used it.
That is where I downloaded my MileagePlus X, UA, AA, DL, WN, PR, Marriott & Hilton apps.
Yes, I do have a Huawei AppGallery icon at the top right corner of my phone, but I have never used it.
Last edited by SPN Lifer; Jul 14, 2021 at 4:36 am
Jul 14, 2021 | 9:54 am
#24
Join Date: Jan 2010
Location: YKF/YYZ
Programs: Bonvoy Ambassador Elite, Lifetime Titanium Elite, AC, UA Silver
Posts: 30
Jul 14, 2021 | 10:03 am
#25
Join Date: Apr 2021
Location: Manhattan, Palm Beach Island, San Francisco, Boston, & Hong Kong
Programs: Lifetime United Global Services, Delta Plat, Hyatt Globalist, Marriott Ambassador, & Hilton Diamond
Posts: 3,165
Jul 14, 2021 | 10:31 am
#26
Original Poster
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, IHG Platinum, Marriott Titanium and LTP, TK Gold
Posts: 1,579
All my reservations are usually through a cash-back portal (but directly with Marriott) - I can see none of my reservations on the app.
Jul 14, 2021 | 12:36 pm
#27
Join Date: Apr 2021
Location: Manhattan, Palm Beach Island, San Francisco, Boston, & Hong Kong
Programs: Lifetime United Global Services, Delta Plat, Hyatt Globalist, Marriott Ambassador, & Hilton Diamond
Posts: 3,165
My theory is that the cash back portal is what is screwing everything up. I think all “agent” bookings are no longer modifiable in the app. Try a normal booking and let me know if you can modify it.
Jul 14, 2021 | 2:32 pm
#28
Join Date: Aug 2015
Programs: Virtuoso Luxury Travel Agent; Bonvoy Titanium Elite; Hilton Diamond
Posts: 690
I have the same error. Booking made on Marriott.com; not using any cash back site. When opening check in for the stay it says that it’s not booked directly with Marriott… super weird.
Jul 14, 2021 | 3:35 pm
#29
Join Date: Jun 2007
Location: JAX
Programs: UA Gold MM, AA Gold MM, Marriott LTT, Hyatt Globalist
Posts: 3,820
I book all .my stays on the app, since the website is very unfriendly in displaying multiple rates, and all my stays display properly and I can cancel or modify. I never modify a reservation. If I need to change the reservation, I will book a new reservation and cancel old reservation
Jul 14, 2021 | 3:59 pm
#30
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 35K|BA Silver|Marriott Plat|HH Diamond|Hyatt Globalist|ALL Plat
Posts: 2,815
I was able to use my Philippine-bought (early 2018) Huawei nova 2i, Model RNE L22, to download an app from the Google Play Store as recently as last month.
That is where I downloaded my MileagePlus X, UA, AA, DL, WN, PR, Marriott & Hilton apps.
Yes, I do have a Huawei AppGallery icon at the top right corner of my phone, but I have never used it.
That is where I downloaded my MileagePlus X, UA, AA, DL, WN, PR, Marriott & Hilton apps.
Yes, I do have a Huawei AppGallery icon at the top right corner of my phone, but I have never used it.