Sep 3, 2019, 10:48 am
Last edit by: margarita girl
FAQ from Jan 19/22 email from Marriott:
No. Due to varying factors such as low volume in demand, we are no longer selling Travel Package Awards as of January 19, 2022.
Q: What happens to the Travel Package Award I already have in my Account?
If you have a Travel Package Award attached to an existing Reservation, rest assured, we will be honoring your stay and no additional action is required.
Please Note:
The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation after March 2, 2022?
If you modify or cancel a Redemption Reservation that has a Travel Package Award attached to it after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which you will receive a full Marriott Bonvoy Point refund for the Hotel portion of the Award. Please visit https://www.marriott.com/help/loyalt...mer-support.mi to find the appropriate Member Support phone number based on your geographic location.
Q: How many Points will I be refunded?
Members will receive a full Marriott Bonvoy Points refund for the Hotel portion of the Travel Package Award. The refund will be based on the current Points redemption category levels and will equal the sum of the Peak Points Redemption Rate per each Night of the Travel Package Award, at the highest category for which the Award was eligible. The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Can I Still Order Travel Package Awards?
Information on Marriott Bonvoy Travel Packages
No. Due to varying factors such as low volume in demand, we are no longer selling Travel Package Awards as of January 19, 2022.
Q: What happens to the Travel Package Award I already have in my Account?
If you have a Travel Package Award attached to an existing Reservation, rest assured, we will be honoring your stay and no additional action is required.
Please Note:
The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation after March 2, 2022?
If you modify or cancel a Redemption Reservation that has a Travel Package Award attached to it after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which you will receive a full Marriott Bonvoy Point refund for the Hotel portion of the Award. Please visit https://www.marriott.com/help/loyalt...mer-support.mi to find the appropriate Member Support phone number based on your geographic location.
Q: How many Points will I be refunded?
Members will receive a full Marriott Bonvoy Points refund for the Hotel portion of the Travel Package Award. The refund will be based on the current Points redemption category levels and will equal the sum of the Peak Points Redemption Rate per each Night of the Travel Package Award, at the highest category for which the Award was eligible. The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Marriott Travel Packages [** Discontinued Jan 19, 2022 **]
Jan 24, 2022, 12:50 pm
#1369
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/DFW/JFK/LGA/EWR/MIA
Posts: 1,073
i assume from below comment. did you get a response?
Hello pazza2000, I would need to look at the Travel Package Award in your account to check on the number of points you would receive. Please share by private message, your full name, Bonvoy account number, a recent past stay posted to your account, and your email for account security. Thank you.
Jan 24, 2022, 5:38 pm
#1372
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
Since my certificate would have been refunded on or about March 1 if it hadn't been accidentally cancelled by Marriott, I suggested that it might be easier to adjust the points balance to offset the difference between what I received on January 19 and what I would have been entitled to in a few weeks than it would be to reissue a new certificate.
"If" what I was told by one rep is correct, it is no longer possible to reissue travel certificates.
"If" what I was told by one rep is correct, it is no longer possible to reissue travel certificates.
Jan 25, 2022, 7:40 am
#1374
Join Date: May 2016
Posts: 120
I have the same issue and just outreached the lurker again. they were supposed to detach the certificate and put it back in my account, instead they did a partial refund which is specifically what I said I didn't want them to do. Hoping to get this resolved asap as I'll have to put the 7 night reservation back if I need to.
Jan 30, 2022, 5:08 pm
#1380
Join Date: May 2009
Location: UK
Posts: 3,951
Received a response, confirmed whats been advised thus far, 7 x peak nightly rate per category held, so 7 x 40k (280k) for a Cat 5 cert. A first world gripe... I have a few Cat 5 certs, one of which should have been another Cat 6 cert. however it was messed up at Marriotts end long ago, I did receive 40k or 60k back from Marriott Bonvoy in the end however I would have stood to receive 140k back if it was corrected at the time with the difference now between a Cat 5 and Cat 6 peak cert. (280k vs 420k)