Sep 3, 2019, 10:48 am
Last edit by: margarita girl
FAQ from Jan 19/22 email from Marriott:
No. Due to varying factors such as low volume in demand, we are no longer selling Travel Package Awards as of January 19, 2022.
Q: What happens to the Travel Package Award I already have in my Account?
If you have a Travel Package Award attached to an existing Reservation, rest assured, we will be honoring your stay and no additional action is required.
Please Note:
The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation after March 2, 2022?
If you modify or cancel a Redemption Reservation that has a Travel Package Award attached to it after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which you will receive a full Marriott Bonvoy® Point refund for the Hotel portion of the Award. Please visit https://www.marriott.com/help/loyalt...mer-support.mi to find the appropriate Member Support phone number based on your geographic location.
Q: How many Points will I be refunded?
Members will receive a full Marriott Bonvoy® Points refund for the Hotel portion of the Travel Package Award. The refund will be based on the current Points redemption category levels and will equal the sum of the Peak Points Redemption Rate per each Night of the Travel Package Award, at the highest category for which the Award was eligible. The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Can I Still Order Travel Package Awards?
Information on Marriott Bonvoy® Travel Packages
No. Due to varying factors such as low volume in demand, we are no longer selling Travel Package Awards as of January 19, 2022.
Q: What happens to the Travel Package Award I already have in my Account?
If you have a Travel Package Award attached to an existing Reservation, rest assured, we will be honoring your stay and no additional action is required.
Please Note:
The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation after March 2, 2022?
If you modify or cancel a Redemption Reservation that has a Travel Package Award attached to it after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which you will receive a full Marriott Bonvoy® Point refund for the Hotel portion of the Award. Please visit https://www.marriott.com/help/loyalt...mer-support.mi to find the appropriate Member Support phone number based on your geographic location.
Q: How many Points will I be refunded?
Members will receive a full Marriott Bonvoy® Points refund for the Hotel portion of the Travel Package Award. The refund will be based on the current Points redemption category levels and will equal the sum of the Peak Points Redemption Rate per each Night of the Travel Package Award, at the highest category for which the Award was eligible. The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Marriott Travel Packages [** Discontinued Jan 19, 2022 **]
Mar 3, 2022, 8:21 am
#1456
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Mar 3, 2022, 8:36 am
#1457
Join Date: May 2009
Location: UK
Posts: 3,951
Yeh this would be a massive deviation, and contradictory to what had been offered and confirmed. Perhaps Marriott Bonvoy Lurker could clarify.
Mar 3, 2022, 8:52 am
#1458
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Mar 3, 2022, 9:19 am
#1459
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Do Marriott's bank card "one night" certificates in customer accounts say "one night up to XY,000 points"? Those aren't exchangeable into points.
Mar 3, 2022, 9:24 am
#1460
Join Date: Jul 2018
Posts: 31
Hasn't anyone tried to call Marriott and ask them where the points are? If they were supposed to be credited by 1st March, there must an explanation from Marriott's end as to why they haven't been credited yet..
Probably they don't want Travel Package holders to exploit those points and make bookings before the new redemption rates kick in..
Probably they don't want Travel Package holders to exploit those points and make bookings before the new redemption rates kick in..
Mar 3, 2022, 9:32 am
#1462
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Hasn't anyone tried to call Marriott and ask them where the points are? If they were supposed to be credited by 1st March, there must an explanation from Marriott's end as to why they haven't been credited yet..
Probably they don't want Travel Package holders to exploit those points and make bookings before the new redemption rates kick in..
Probably they don't want Travel Package holders to exploit those points and make bookings before the new redemption rates kick in..
Edit: I found it in the FAQs.
After February 28, 2022, if a Travel Package Award is not attached to a Reservation, the Travel Package Award will be automatically converted to Marriott Bonvoy® Points on March 1, 2022 which will be deposited into the Member's Marriott Bonvoy® Account.
Last edited by margarita girl; Mar 3, 2022 at 9:40 am
Mar 3, 2022, 9:45 am
#1463
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Has anyone here managed to get any of these partial travel package certificates to be good toward any new bookings made yesterday or today?
Mar 3, 2022, 10:16 am
#1464
Join Date: Jul 2010
Location: 718
Programs: Hyatt Globalist, Hilton Diamond, Marriott Platinum, IHG Diamond
Posts: 967
Really hoping it won't be a new cert, esp expiring 6/30. No way we can find a good use for it at this point in time!! Yeah... I don't feel good about this whatsoever until the points are deposited into my account. I really didn't think this would have been that hard for Marriott to complete, even if done manually. There cannot be THAT many of these certs left.
Mar 3, 2022, 10:27 am
#1465
Join Date: Feb 2013
Posts: 1,815
I have 1 TP certificate worth 200,000 and 1 CC certificate worth up to 35,000.
Yesterday when I could not access site, I checked the app and my points total increased by over 200,000.
Figured that the certificate was converted.
But was sadly mistaken as within 10 minutes my total went back down.
Yesterday when I could not access site, I checked the app and my points total increased by over 200,000.
Figured that the certificate was converted.
But was sadly mistaken as within 10 minutes my total went back down.
Mar 3, 2022, 10:55 am
#1466
Join Date: Mar 2016
Posts: 984
I have 1 TP certificate worth 200,000 and 1 CC certificate worth up to 35,000.
Yesterday when I could not access site, I checked the app and my points total increased by over 200,000.
Figured that the certificate was converted.
But was sadly mistaken as within 10 minutes my total went back down.
Yesterday when I could not access site, I checked the app and my points total increased by over 200,000.
Figured that the certificate was converted.
But was sadly mistaken as within 10 minutes my total went back down.