Feb 12, 2019, 9:54 am
Last edit by: yosithezet
POSTING FORMAT
Property:
Date(s):
Room booked:
Room received:
Elite Level: (Platinum, Titanium, Ambassador)
Award stay: (yes/no), type (Points, PointSavers, C+P, Travel Package, CCFNA35K, CCFNA40K, etc.)
Rate Type: (Off Peak/Standard/Peak)
LNF stay: (yes/no)
SNAs redeemed: (yes/no)
Comments:
Property:
Date(s):
Room booked:
Room received:
Elite Level: (Platinum, Titanium, Ambassador)
Award stay: (yes/no), type (Points, PointSavers, C+P, Travel Package, CCFNA35K, CCFNA40K, etc.)
Rate Type: (Off Peak/Standard/Peak)
LNF stay: (yes/no)
SNAs redeemed: (yes/no)
Comments:
Post Your Marriott Bonvoy Elite Upgrade Experiences 2019
Nov 1, 2019, 3:37 am
#436
Join Date: Nov 2019
Posts: 14
Property: Four Points by Sheraton Bali, Seminyak
Date(s): Oct 2019, 4 nights
Room booked: Deluxe Room, Balcony
Room received: Junior Suite
Elite Level: Platinum
Award stay: No
Rate Type: N/A
LNF stay: No
SNAs redeemed: No
Property: Sheraton Mustika Yogyakarta Resort & Spa
Date(s): Oct 2019, 1 night
Room booked: Deluxe Garden, 1 King, Garden View
Room received: Junior Suite, 1 King, Balcony
Elite Level: Platinum
Award stay: No
Rate Type: N/A
LNF stay: No
SNAs redeemed: No
Date(s): Oct 2019, 4 nights
Room booked: Deluxe Room, Balcony
Room received: Junior Suite
Elite Level: Platinum
Award stay: No
Rate Type: N/A
LNF stay: No
SNAs redeemed: No
Property: Sheraton Mustika Yogyakarta Resort & Spa
Date(s): Oct 2019, 1 night
Room booked: Deluxe Garden, 1 King, Garden View
Room received: Junior Suite, 1 King, Balcony
Elite Level: Platinum
Award stay: No
Rate Type: N/A
LNF stay: No
SNAs redeemed: No
Nov 1, 2019, 8:01 am
#437
Join Date: Jun 2012
Location: YUL
Programs: Bonvoy Platinum, National EE, NEXUS, Global Entry
Posts: 69
Property: Delta Hotels Burlington (South Burlington, VT)
Date(s): Oct 2019, Columbus day weekend
Room booked: Standard 2 double
Room received: Standard 2 double
Elite Level: Platinum
Award stay: Yes
Rate Type: Peak (40k points)
LNF stay: No
SNAs redeemed: No
Comments: Got a small, old, cramped room on the first floor with view of the gas connection and A/C unit for the pool building. Cash rate for the night was over 500$ so I guess I got this room because they were losing money with award stay.
Property: Bethesda Marriott (Bethesda, MD)
Date(s): Oct 2019
Room booked: Standard 1 king
Room received: Standard 1 king
Elite Level: Platinum
Award stay: No
Rate Type: Advance purchase
LNF stay: No
SNAs redeemed: No
Comments: Checked-in via app requesting 2PM arrival time, first upgraded to a "Concierge level" king room and then to an Executive Room, non of those rooms were available when I showed up at 2PM like planned so I was given the choice to wait "a couple hours" for an upgraded room or take a standard room. Took the standard room because I didn't want to wait.
Date(s): Oct 2019, Columbus day weekend
Room booked: Standard 2 double
Room received: Standard 2 double
Elite Level: Platinum
Award stay: Yes
Rate Type: Peak (40k points)
LNF stay: No
SNAs redeemed: No
Comments: Got a small, old, cramped room on the first floor with view of the gas connection and A/C unit for the pool building. Cash rate for the night was over 500$ so I guess I got this room because they were losing money with award stay.
Property: Bethesda Marriott (Bethesda, MD)
Date(s): Oct 2019
Room booked: Standard 1 king
Room received: Standard 1 king
Elite Level: Platinum
Award stay: No
Rate Type: Advance purchase
LNF stay: No
SNAs redeemed: No
Comments: Checked-in via app requesting 2PM arrival time, first upgraded to a "Concierge level" king room and then to an Executive Room, non of those rooms were available when I showed up at 2PM like planned so I was given the choice to wait "a couple hours" for an upgraded room or take a standard room. Took the standard room because I didn't want to wait.
Nov 1, 2019, 8:48 am
#438
Join Date: Nov 2018
Programs: AA, Delta, Marriott, IHG
Posts: 250
Property: St Regis New York
Date(s): Oct 25-27 2019
Room booked: Grand Deluxe 1 King
Room received: Grand Deluxe 1 king
Elite Level: Titanium
Award stay: No
Rate Type: Elite package rate.
LNF stay: No
SNAs redeemed: No
Comments: had to ask the front desk to remove the breakfast charges, then had to call the hotels accounting twice to have the folio corrected and a credit for the over charge of $274 removed from my AmEx. I really should never leave a hotel without a printed and reviewed folio after a FDA says they’ll make corrections.
Date(s): Oct 25-27 2019
Room booked: Grand Deluxe 1 King
Room received: Grand Deluxe 1 king
Elite Level: Titanium
Award stay: No
Rate Type: Elite package rate.
LNF stay: No
SNAs redeemed: No
Comments: had to ask the front desk to remove the breakfast charges, then had to call the hotels accounting twice to have the folio corrected and a credit for the over charge of $274 removed from my AmEx. I really should never leave a hotel without a printed and reviewed folio after a FDA says they’ll make corrections.
Nov 1, 2019, 2:13 pm
#439
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
Property: Marriott IAH
Date(s): Oct 2019 one night
Room booked: Standard King
Room received: Standard King
Elite Level: Titanium
Award stay: 25K standard rate
Rate Type: N/A
LNF stay: No
SNAs redeemed: No
Comments: Very late arrival close to midnight after a TPAC flight. Had to wait to check in as only one agent was working. Room was a fair bit of walk from elevator. Tiny room and very tiny bathroom. Since we had less than 9 hours in the the room we just wanted to get to bed asap. M Club was very crowded the next morning. Though with the location being in between terminal B and C, with an underground tram station in front of it, they can charge hefty premium for weekday nights. (at $220+ versus weekend at $118).
Date(s): Oct 2019 one night
Room booked: Standard King
Room received: Standard King
Elite Level: Titanium
Award stay: 25K standard rate
Rate Type: N/A
LNF stay: No
SNAs redeemed: No
Comments: Very late arrival close to midnight after a TPAC flight. Had to wait to check in as only one agent was working. Room was a fair bit of walk from elevator. Tiny room and very tiny bathroom. Since we had less than 9 hours in the the room we just wanted to get to bed asap. M Club was very crowded the next morning. Though with the location being in between terminal B and C, with an underground tram station in front of it, they can charge hefty premium for weekday nights. (at $220+ versus weekend at $118).
Nov 2, 2019, 4:42 pm
#440
Join Date: Aug 2002
Programs: UA 1K & 1MM/AA Gold & 1MM/HH Gold/Marriott Titanium
Posts: 2,924
Property: Marriott London Grosvenor Square
Date(s): 11/2-5
Room booked: Deluxe Room , Guest Room, 1 Queen
Room received: Executive Room, Executive lounge access, Larger Guest Room, 1 King, Sofa
Elite Level: Ambassador
Award stay: no
Rate Type: AAA
LNF stay: no
SNAs redeemed: no
Comments: Great refursbished room but asked about suites, told none were available, but was able to book suites for all 3 nights even after check-in
Date(s): 11/2-5
Room booked: Deluxe Room , Guest Room, 1 Queen
Room received: Executive Room, Executive lounge access, Larger Guest Room, 1 King, Sofa
Elite Level: Ambassador
Award stay: no
Rate Type: AAA
LNF stay: no
SNAs redeemed: no
Comments: Great refursbished room but asked about suites, told none were available, but was able to book suites for all 3 nights even after check-in
Nov 4, 2019, 11:15 pm
#441
Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat.,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 2,320
Residence Inn Silicon Valley North
Property: Residence Inn Silicon Valley North (Dual branded property also the Fairfield Silicon Valley North)
Date(s): 11/3-6/19
Room booked: King Studio
Room received: King Studio
Elite Level: (Platinum, Titanium, Ambassador) Lifetime Titanium
Award stay: (yes/no) No
Rate Type: (Off Peak/Standard/Peak) AAA
LNF stay: (yes/no) No
SNAs redeemed: (yes/no) No
Comments: New property. Has a bar that also serves appetizers/lite dinner. Given coupon for free drink or appetizer at the bar during check in. Residence Inn and Fairfield share the same facilities including breakfast. I booked it as a Residence Inn stay to get the better breakfast. Now that I know the breakfast is the same, I will book it as a Fairfield in the future to get more points. Room types must vary (perhaps by floor) for the Residence Inn vs. Fairfield format. It ia all one building with no separation between the brands in the common areas.
Date(s): 11/3-6/19
Room booked: King Studio
Room received: King Studio
Elite Level: (Platinum, Titanium, Ambassador) Lifetime Titanium
Award stay: (yes/no) No
Rate Type: (Off Peak/Standard/Peak) AAA
LNF stay: (yes/no) No
SNAs redeemed: (yes/no) No
Comments: New property. Has a bar that also serves appetizers/lite dinner. Given coupon for free drink or appetizer at the bar during check in. Residence Inn and Fairfield share the same facilities including breakfast. I booked it as a Residence Inn stay to get the better breakfast. Now that I know the breakfast is the same, I will book it as a Fairfield in the future to get more points. Room types must vary (perhaps by floor) for the Residence Inn vs. Fairfield format. It ia all one building with no separation between the brands in the common areas.
Last edited by Jon Maiman; Nov 6, 2019 at 7:27 am
Nov 6, 2019, 12:34 am
#442
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
Property: Sheraton Grande Sukhumvit
Date(s): November, 2 nights extended to 4
Room booked: Grande Suite
Room received: Presidential Suite
Elite Level: Titanium
Award stay: No
Rate Type: Member Rate Unlock Epic Stays (yes, really)
LNF stay: No
SNAs redeemed: No
Comments: Upgraded shortly after booking to Luxury Suite, then to Presidential Suite morning of arrival. First time in this suite. It's identical to the Governor's Suite in floor plan and furnishings, but a floor higher, on 33 (top floor). So it has higher ceilings and larger windows (with cross beams). I came down sick my first night and had to extend the stay two nights. I offered to move to a base room, as they were showing fully booked for night 3, but property let me keep the Presidential suite at the rate I had booked (i.e., for Grande Suite). A very generous gesture, which I will not forget.
Date(s): November, 2 nights extended to 4
Room booked: Grande Suite
Room received: Presidential Suite
Elite Level: Titanium
Award stay: No
Rate Type: Member Rate Unlock Epic Stays (yes, really)
LNF stay: No
SNAs redeemed: No
Comments: Upgraded shortly after booking to Luxury Suite, then to Presidential Suite morning of arrival. First time in this suite. It's identical to the Governor's Suite in floor plan and furnishings, but a floor higher, on 33 (top floor). So it has higher ceilings and larger windows (with cross beams). I came down sick my first night and had to extend the stay two nights. I offered to move to a base room, as they were showing fully booked for night 3, but property let me keep the Presidential suite at the rate I had booked (i.e., for Grande Suite). A very generous gesture, which I will not forget.
Nov 6, 2019, 5:07 am
#443
Join Date: Nov 2001
Location: Toronto, ON
Programs: Marriott Lifetime Titanium, AA Plat MM
Posts: 3,582
Property: Westin Nova Scotian, Halifax, NS
Date(s): 2 days, November 2019
Room booked: Premium 1 King, Harbor View
Room received: 1 King Harbor View
Elite Level: Titanium
Award stay: No
Rate Type: Senior
LNF stay: no
SNAs redeemed: Denied
Comments: Older hotel, undergoing renovation. Minimal elite recognition.
Date(s): 2 days, November 2019
Room booked: Premium 1 King, Harbor View
Room received: 1 King Harbor View
Elite Level: Titanium
Award stay: No
Rate Type: Senior
LNF stay: no
SNAs redeemed: Denied
Comments: Older hotel, undergoing renovation. Minimal elite recognition.
Nov 7, 2019, 6:34 am
#444
Join Date: Jan 2016
Posts: 15
Update
Property: Sheraton Grand Downtown Nashville
Date(s): July 2019
Room booked: Standard King
Room received: Standard King High Floor
Elite Level: Platinum
Award stay: No
Rate Type: AAA
LNF stay: (yes/no) No
SNAs redeemed: (yes/no) Yes & No
Comments: Received confirmation that my SNA had cleared. Was given a standard room. Front desk did not honor. I did receive the SNAs back in my account at a later date
Property: Fairfield Inn and Suites Fredericksburg
Date(s): September
Room booked: Standard King
Room received: Studio Suite
Elite Level: Platinum
Award stay: Credit card anniversary night
Rate Type: N/A
LNF stay: No
SNAs redeemed: No
Comments:
Property: Residence Inn Portland Scarborough
Date(s): October
Room booked: 2 BR Suite
Room received: 2 BR Suite
Elite Level: Platinum
Award stay: No
Rate Type: AAA
LNF stay: No
SNAs redeemed: No
Comments:
Property: Residence Inn Hanover Lebanon
Date(s): October
Room booked: 2 x 1 BR Suite
Room received: 2 x 2 BR Suite
Elite Level: Platinum
Award stay: Yes. Points
Rate Type: N/A
LNF stay: (yes/no) No
SNAs redeemed: (yes/no) No
Comments: Had booked 2 x 1 BR suites because 2 BR suites weren't available on points. BOTH rooms were upgraded to 2 bedroom suites. They let me cancel the 2nd room and refunded the points.
Property: Residence Inn Mystic Groton
Date(s): October
Room booked: 2 BR Suite
Room received: 2 BR Suite
Elite Level: Platinum
Award stay: No
Rate Type: AAA
LNF stay: (yes/no) No
SNAs redeemed: (yes/no) No
Comments:
Property: Springhill Suites Providence West Warwick
Date(s): October
Room booked: 2 x Studio King
Room received: 2 x Studio King
Elite Level: Platinum
Award stay: No
Rate Type: AAA
LNF stay: (yes/no) No
SNAs redeemed: (yes/no) No
Comments:
Property: San Francisco Marriott Marquis
Date(s): November
Room booked: Standard double
Room received: Junior Suite Double
Elite Level: Platinum
Award stay: No
Rate Type: AAA Hot Deal
LNF stay: (yes/no) No
SNAs redeemed: (yes/no) Yes
Comments: Did not enforce guest +1 in lounge. All 3 guests in our suite were able to access freely.
Date(s): July 2019
Room booked: Standard King
Room received: Standard King High Floor
Elite Level: Platinum
Award stay: No
Rate Type: AAA
LNF stay: (yes/no) No
SNAs redeemed: (yes/no) Yes & No
Comments: Received confirmation that my SNA had cleared. Was given a standard room. Front desk did not honor. I did receive the SNAs back in my account at a later date
Property: Fairfield Inn and Suites Fredericksburg
Date(s): September
Room booked: Standard King
Room received: Studio Suite
Elite Level: Platinum
Award stay: Credit card anniversary night
Rate Type: N/A
LNF stay: No
SNAs redeemed: No
Comments:
Property: Residence Inn Portland Scarborough
Date(s): October
Room booked: 2 BR Suite
Room received: 2 BR Suite
Elite Level: Platinum
Award stay: No
Rate Type: AAA
LNF stay: No
SNAs redeemed: No
Comments:
Property: Residence Inn Hanover Lebanon
Date(s): October
Room booked: 2 x 1 BR Suite
Room received: 2 x 2 BR Suite
Elite Level: Platinum
Award stay: Yes. Points
Rate Type: N/A
LNF stay: (yes/no) No
SNAs redeemed: (yes/no) No
Comments: Had booked 2 x 1 BR suites because 2 BR suites weren't available on points. BOTH rooms were upgraded to 2 bedroom suites. They let me cancel the 2nd room and refunded the points.
Property: Residence Inn Mystic Groton
Date(s): October
Room booked: 2 BR Suite
Room received: 2 BR Suite
Elite Level: Platinum
Award stay: No
Rate Type: AAA
LNF stay: (yes/no) No
SNAs redeemed: (yes/no) No
Comments:
Property: Springhill Suites Providence West Warwick
Date(s): October
Room booked: 2 x Studio King
Room received: 2 x Studio King
Elite Level: Platinum
Award stay: No
Rate Type: AAA
LNF stay: (yes/no) No
SNAs redeemed: (yes/no) No
Comments:
Property: San Francisco Marriott Marquis
Date(s): November
Room booked: Standard double
Room received: Junior Suite Double
Elite Level: Platinum
Award stay: No
Rate Type: AAA Hot Deal
LNF stay: (yes/no) No
SNAs redeemed: (yes/no) Yes
Comments: Did not enforce guest +1 in lounge. All 3 guests in our suite were able to access freely.
Nov 8, 2019, 9:30 pm
#445
Join Date: Feb 2014
Location: TPE/NYC
Programs: CX SL, TK G, SPG P, HH D, Hyatt D
Posts: 33
Property: Yokohama Bay Sheraton Hotels & Towers
Date(s): November 2019
Room booked: Standard Double
Room received: One Bedroom Suite
Elite Level: Platinum
Award stay: No
Rate Type: regular member rate
LNF stay: No
SNAs redeemed: No
Comments: upgrade was not offered at first. I booked a double room but received a twin. After calling down to the front desk they said they did not have any more double rooms and offered me a suite with twin beds instead.
Date(s): November 2019
Room booked: Standard Double
Room received: One Bedroom Suite
Elite Level: Platinum
Award stay: No
Rate Type: regular member rate
LNF stay: No
SNAs redeemed: No
Comments: upgrade was not offered at first. I booked a double room but received a twin. After calling down to the front desk they said they did not have any more double rooms and offered me a suite with twin beds instead.
Nov 9, 2019, 2:21 am
#446
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
Property: St. Regis Macao Coati Central
Date(s): November 7-9
Room booked: 1 King - Standard room
Room received: St. Regis Suite, 1 Bedroom Suite, 1 King
Elite Level: Titanium
Award stay: No
Rate Type: Regular member rate, post-pay
LNF stay: No
SNAs redeemed:SNA requested, 2 nights, denied. Upgraded by property on Status day before arrival.
Comments: In reply to a pre-arrival email from the butler service, I mentioned that I had applied 2 SNAs. The property was well aware. The SNAs did not clear yet I was upgraded to the St. Regis Suite the day before based on status. When I was checking-in the GM dropped by to personally thank me for being Titanium. He noted that my SNAs didn't clear but he was happy to advise that they were able to upgrade me without them. With an unobstructed view of the Parisian & the Eiffel Tower, I anticipate it was not part of the SNA pool. I was also provided with a letter listing all of benefits I had available to me during my stay.
Memorable stay. Incredible staff, excellent Elite recognition. During check-out, the head of Butler Services dropped by to meet us, he was not working during our check-in.
James
Date(s): November 7-9
Room booked: 1 King - Standard room
Room received: St. Regis Suite, 1 Bedroom Suite, 1 King
Elite Level: Titanium
Award stay: No
Rate Type: Regular member rate, post-pay
LNF stay: No
SNAs redeemed:SNA requested, 2 nights, denied. Upgraded by property on Status day before arrival.
Comments: In reply to a pre-arrival email from the butler service, I mentioned that I had applied 2 SNAs. The property was well aware. The SNAs did not clear yet I was upgraded to the St. Regis Suite the day before based on status. When I was checking-in the GM dropped by to personally thank me for being Titanium. He noted that my SNAs didn't clear but he was happy to advise that they were able to upgrade me without them. With an unobstructed view of the Parisian & the Eiffel Tower, I anticipate it was not part of the SNA pool. I was also provided with a letter listing all of benefits I had available to me during my stay.
Memorable stay. Incredible staff, excellent Elite recognition. During check-out, the head of Butler Services dropped by to meet us, he was not working during our check-in.
James
Nov 10, 2019, 11:05 am
#447
Join Date: Aug 2011
Location: missing YX more every day
Programs: Delta KM/PM/MM, Nexus, CLEAR, Sharriott Plat, IHG Plat, Hilton Gold, Hertz PC
Posts: 1,105
Marriott San Jose downtown
Property: Marriott San Jose downtown
Dates(s): Nov. 2019
Room booked: 1BRK
Room received: corner jr. suite
Elite level: platinum
Award stay: yes
Offered late check-out during check-in.
Dates(s): Nov. 2019
Room booked: 1BRK
Room received: corner jr. suite
Elite level: platinum
Award stay: yes
Offered late check-out during check-in.
Last edited by AKC6; Nov 10, 2019 at 11:45 am Reason: to official format
Nov 10, 2019, 11:29 am
#448
Join Date: Jan 2014
Programs: AA Platinum, Marriott Titanium
Posts: 93
Property: San Francisco Marriott Marquis
Date(s): October 2019 (Friday-Saturday stay)
Room booked: Standard King (low floor)
Room received: Junior Suite King
Elite Level: Platinum
Award stay: No
Rate Type: AAA Hot Deal
LNF stay: (yes/no) No
SNAs redeemed: (yes/no) No
Date(s): October 2019 (Friday-Saturday stay)
Room booked: Standard King (low floor)
Room received: Junior Suite King
Elite Level: Platinum
Award stay: No
Rate Type: AAA Hot Deal
LNF stay: (yes/no) No
SNAs redeemed: (yes/no) No
Nov 10, 2019, 8:56 pm
#449
Join Date: Oct 2011
Location: BKK
Programs: World of Hyatt Globalist; Marriott Bonvoy LTP; IHG Plat
Posts: 2,232
Property: Renaissance Phuket Resort
Date(s): 3 nights in November 2019
Room booked: Deluxe Room
Room received: R Deluxe Room (basically the same but on top floor)
Elite Level: Titanium
Award stay: No
Rate Type: N/A
BRG stay: Yes
SNAs redeemed: No
Comments: an average stay overall. Beach is not swimmable. Pool is small for the property of this size. Service was ok. However staffs were nice and helpful. breakfast is also quite good. Nothing else was memorable. Might not return due to location, it’s far from everything except airport.
Date(s): 3 nights in November 2019
Room booked: Deluxe Room
Room received: R Deluxe Room (basically the same but on top floor)
Elite Level: Titanium
Award stay: No
Rate Type: N/A
BRG stay: Yes
SNAs redeemed: No
Comments: an average stay overall. Beach is not swimmable. Pool is small for the property of this size. Service was ok. However staffs were nice and helpful. breakfast is also quite good. Nothing else was memorable. Might not return due to location, it’s far from everything except airport.
Nov 10, 2019, 10:17 pm
#450
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,017
Property: Westin Bonaventure Los Angeles
Date(s): 3 nights, November 2019
Room booked: Base room
Room received: Redondo Suite
Elite Level: Titanium
Award stay: Partial (1 night using 75 night cert, 2 paid)
Rate Type: Member prepay
SNAs redeemed: No
Comments: Upgraded a few days prior to check-in so I knew about it upon arrival. Older hotel in need of a refurb but surely large rooms with good service. Annoying that they have no free business center use whatsoever (want to print something, you must pay). Other than this - decent stay. Now if they could just get some outlets near the bed.
Date(s): 3 nights, November 2019
Room booked: Base room
Room received: Redondo Suite
Elite Level: Titanium
Award stay: Partial (1 night using 75 night cert, 2 paid)
Rate Type: Member prepay
SNAs redeemed: No
Comments: Upgraded a few days prior to check-in so I knew about it upon arrival. Older hotel in need of a refurb but surely large rooms with good service. Annoying that they have no free business center use whatsoever (want to print something, you must pay). Other than this - decent stay. Now if they could just get some outlets near the bed.