Property: St. Regis Macao Coati Central
Date(s): November 7-9
Room booked: 1 King - Standard room
Room received: St. Regis Suite, 1 Bedroom Suite, 1 King
Elite Level: Titanium
Award stay: No
Rate Type: Regular member rate, post-pay
LNF stay: No
SNAs redeemed:SNA requested, 2 nights, denied. Upgraded by property on Status day before arrival.

Comments: In reply to a pre-arrival email from the butler service, I mentioned that I had applied 2 SNAs. The property was well aware. The SNAs did not clear yet I was upgraded to the St. Regis Suite the day before based on status. When I was checking-in the GM dropped by to personally thank me for being Titanium. He noted that my SNAs didn't clear but he was happy to advise that they were able to upgrade me without them. With an unobstructed view of the Parisian & the Eiffel Tower, I anticipate it was not part of the SNA pool. I was also provided with a letter listing all of benefits I had available to me during my stay.

Memorable stay. Incredible staff, excellent Elite recognition. During check-out, the head of Butler Services dropped by to meet us, he was not working during our check-in.

James