Feb 12, 2019, 9:54 am
Last edit by: yosithezet
POSTING FORMAT
Property:
Date(s):
Room booked:
Room received:
Elite Level: (Platinum, Titanium, Ambassador)
Award stay: (yes/no), type (Points, PointSavers, C+P, Travel Package, CCFNA35K, CCFNA40K, etc.)
Rate Type: (Off Peak/Standard/Peak)
LNF stay: (yes/no)
SNAs redeemed: (yes/no)
Comments:
Property:
Date(s):
Room booked:
Room received:
Elite Level: (Platinum, Titanium, Ambassador)
Award stay: (yes/no), type (Points, PointSavers, C+P, Travel Package, CCFNA35K, CCFNA40K, etc.)
Rate Type: (Off Peak/Standard/Peak)
LNF stay: (yes/no)
SNAs redeemed: (yes/no)
Comments:
Post Your Marriott Bonvoy Elite Upgrade Experiences 2019
Sep 22, 2019, 10:16 pm
#391
Join Date: Oct 2011
Location: BKK
Programs: World of Hyatt Globalist; Marriott Bonvoy LTP; IHG Plat
Posts: 2,233
Property: W Seattle
Date(s): 4 nights in September 2019
Room booked: Wonderful room
Room received: Studio Suite
Elite Level: Titanium
Award stay: No
Rate Type: N/A
BRG stay: Yes
SNAs redeemed: No
Comments: mediocre stay overall. Not likely to return.
Date(s): 4 nights in September 2019
Room booked: Wonderful room
Room received: Studio Suite
Elite Level: Titanium
Award stay: No
Rate Type: N/A
BRG stay: Yes
SNAs redeemed: No
Comments: mediocre stay overall. Not likely to return.
Sep 22, 2019, 11:08 pm
#392
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Sep 22, 2019, 11:31 pm
#393
Join Date: Nov 2016
Location: On a plane or a beach
Programs: Yes
Posts: 3,152
ambassador guest here, stayed at that property more than once. Even the WOW Suite is a bit disappointing. No luggage racks in room, the bathroom had no shower towel hooks, and the shower had a tiny shower head mounted at a 45 angle and not tall - definitely not the Heavenly Bath standards.
Elite check-in queue usually not present or honored, management response to onsite issues was disappointing.
The onsite bar isn’t bad though!
Elite check-in queue usually not present or honored, management response to onsite issues was disappointing.
The onsite bar isn’t bad though!
Sep 23, 2019, 6:46 pm
#394
Join Date: Oct 2011
Location: BKK
Programs: World of Hyatt Globalist; Marriott Bonvoy LTP; IHG Plat
Posts: 2,233
Overall service was not up to W standard, IMO.
Most of staffs were not professional and helpful. Check-in agent did not provide any info at all. Just confirmed my booking, asked me to choose platinum amenity, asked for my credit card and handed me 2 keycards.
Housekeeping service was a disaster. Not servicing room properly. They delivered requested things by placing those items on the floor in front of the room door.
Advertised in-room amenities not provided (ex. slippers), after requested, they said none available.
No umbrella provided. (Asked for it at front desk, almost always not available.)
Poor breakfast buffet. (You can choose either breakfast buffet or 17$ credit/person for anything on the menu as platinum amenity.)
No espresso coffee available, they said the machine was broken.
maybe i was expecting too much because I’m quite familiar with the better Ws in other part of the world. Anyway, Those issues mentioned above seems to be ‘normal’ for many 4 stars hotels in US.
btw, sorry for poor english.
Last edited by 3rdworldresident; Sep 23, 2019 at 8:37 pm Reason: correct spelling
Sep 23, 2019, 6:49 pm
#395
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Overall service was not up to W standard, IMO.
Most of staffs were not professional and helpful. Check-in agent did not provided any info at all. Just confirmed my booking, asked me to choose platinum amenity, asked for my credit card and handed me 2 keycards.
Housekeeping service was a disaster. Not servicing room properly. They delivered requested things by placing those items on the floor in front of the room door.
Advertised in-room amenities not provided (ex. slippers), after requested, they said none available.
No umbrella provided. (Asked for it at front desk, almost always not available.)
Poor breakfast buffet. (You can choose either breakfast buffet or 17$ credit/person for anything on the menu as platinum amenity.)
No espresso coffee available, they said the machine was broken.
maybe i was expecting too much because I’m quite familiar with the better Ws in other part of the world. Anyway, Those issues mentioned above seems to be ‘normal’ for many 4 stars hotels in US.
btw, sorry for poor english.
(Your English is great! And I’m sure it’s vastly better than whatever my ability might be to in any way utter even a few words of whatever might be your native tongue!)
Sep 23, 2019, 10:10 pm
#396
Join Date: Apr 2004
Location: Singapore
Programs: HH Diamond, Accor Gold, SQ*G, MH Platinum, Marriot Bonvoy Titanium, IHG Spire Ambassador
Posts: 346
Property: St Regis Jing'an Shanghai
Date(s): Sept 23-27, 2019
Room booked: Deluxe Room, Guest room, 1 King, City view, High floor
Room received: Caroline Astor Suite (Originally pre-upgraded on app morning of arrival to Deluxe Corner - asked nicely at check-in for a suite)
Elite Level: Titanium
Award stay: No
Rate Type: ?
LNF stay: ?
SNAs redeemed: no
Comments: With the new manager the hotel's service level seems to be skyrocketing. Perfect service from front-desk to butler to the staff at the social bar!
Date(s): Sept 23-27, 2019
Room booked: Deluxe Room, Guest room, 1 King, City view, High floor
Room received: Caroline Astor Suite (Originally pre-upgraded on app morning of arrival to Deluxe Corner - asked nicely at check-in for a suite)
Elite Level: Titanium
Award stay: No
Rate Type: ?
LNF stay: ?
SNAs redeemed: no
Comments: With the new manager the hotel's service level seems to be skyrocketing. Perfect service from front-desk to butler to the staff at the social bar!
Sep 23, 2019, 10:20 pm
#397
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
I hope you’ll share more details about your stay and this new manager in the StR Shanghai thread!
Sep 28, 2019, 3:32 am
#398
Join Date: Oct 2006
Programs: SQ PPS *G, Bonvoy Titanium
Posts: 264
Property: The Athenee, Bangkok.
Date(s): Sep'19 (4 nights)
Room booked: Athenee Guest Room
Room received: Royal Club
Elite Level: Platinum
Award stay: No
Rate Type: cheapest prepaid
LNF stay: No
SNAs redeemed: No
Comments: While it wasn't a suite, I was really happy with the room. It was spacious and nicely decorated, very classy, with a really nice view (room was on 25th floor). The bathroom, did feel a bit dated though as it seemed the marble was not replaced during the renovation. But overall was still very happy with the room and the stay.
Date(s): Sep'19 (4 nights)
Room booked: Athenee Guest Room
Room received: Royal Club
Elite Level: Platinum
Award stay: No
Rate Type: cheapest prepaid
LNF stay: No
SNAs redeemed: No
Comments: While it wasn't a suite, I was really happy with the room. It was spacious and nicely decorated, very classy, with a really nice view (room was on 25th floor). The bathroom, did feel a bit dated though as it seemed the marble was not replaced during the renovation. But overall was still very happy with the room and the stay.
Sep 28, 2019, 1:04 pm
#399
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,048
Property: Grande Bretagne, Athens.
Date(s): Sep'19 (5 nights)
Room booked: Classic Kind Courtyard
Room received: Classic Kind Courtyard
Elite Level: Titanium
Award stay: No
Rate Type: BRG
LNF stay: Yes
SNAs redeemed: No
Comments: Zero Elite recognition at this hotel. Disappointing.
Property: Marriott Melbourne
Date(s): Sep'19 (5 nights)
Room booked: Standard Twin
Room received: Standard Twin
Elite Level: Titanium
Award stay: Yes
Rate Type: Award
LNF stay: No
SNAs redeemed: No
Comments: Arrived shortly after 6 a.m. and was given the option to have a regular room 'now' or an Executive room around noon. Picked the check-in now option and was very happy they had a room for me
Property: Grand Sheraton Port Douglas
Date(s): Sep'19 (5 nights)
Room booked: Twin Bed, Garden View
Room received: 2 Double Beds, Large Lagoon Access
Elite Level: Titanium
Award stay: Yes
Rate Type: Award
LNF stay: No
SNAs redeemed: No
Comments: Great hotel. Wonderful service. Was offered a Junior Suite King, but chose the Twin Pool access. Elites treated very well here
Property: Marriott Sydney
Date(s): Sep'19 (5 nights)
Room booked: Deluxe City View Twin
Room received: King, Opera House view Suite
Elite Level: Titanium
Award stay: Yes
Rate Type: Award
LNF stay: No
SNAs redeemed: Yes
Comments: SNA cleared 5 days before stay
Date(s): Sep'19 (5 nights)
Room booked: Classic Kind Courtyard
Room received: Classic Kind Courtyard
Elite Level: Titanium
Award stay: No
Rate Type: BRG
LNF stay: Yes
SNAs redeemed: No
Comments: Zero Elite recognition at this hotel. Disappointing.
Property: Marriott Melbourne
Date(s): Sep'19 (5 nights)
Room booked: Standard Twin
Room received: Standard Twin
Elite Level: Titanium
Award stay: Yes
Rate Type: Award
LNF stay: No
SNAs redeemed: No
Comments: Arrived shortly after 6 a.m. and was given the option to have a regular room 'now' or an Executive room around noon. Picked the check-in now option and was very happy they had a room for me
Property: Grand Sheraton Port Douglas
Date(s): Sep'19 (5 nights)
Room booked: Twin Bed, Garden View
Room received: 2 Double Beds, Large Lagoon Access
Elite Level: Titanium
Award stay: Yes
Rate Type: Award
LNF stay: No
SNAs redeemed: No
Comments: Great hotel. Wonderful service. Was offered a Junior Suite King, but chose the Twin Pool access. Elites treated very well here
Property: Marriott Sydney
Date(s): Sep'19 (5 nights)
Room booked: Deluxe City View Twin
Room received: King, Opera House view Suite
Elite Level: Titanium
Award stay: Yes
Rate Type: Award
LNF stay: No
SNAs redeemed: Yes
Comments: SNA cleared 5 days before stay
Sep 28, 2019, 4:19 pm
#400
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
Property: Sheraton Bandung
Date(s): Sep'19
Room booked: Deluxe cheapest
Room received: Executive Suite
Elite Level: Ambassador
Award stay: no
Rate Type: flex
LNF stay: No
SNAs redeemed: no
Comments:
Preupgraded to jr suite 5 days out .. further upgraded to executive suite 3 days out.
Property a bit tired but well maintained.
The service was good.
Some government officials held a major event in the hotel during the stay.
Property have 145 rooms and 11 suites and seems full as shown on apps availability.
Apparently I have more luck with suite upgrade at these lesser brands.
I guess some property does put efforts in fulfilling elite benefits while some are not.
Date(s): Sep'19
Room booked: Deluxe cheapest
Room received: Executive Suite
Elite Level: Ambassador
Award stay: no
Rate Type: flex
LNF stay: No
SNAs redeemed: no
Comments:
Preupgraded to jr suite 5 days out .. further upgraded to executive suite 3 days out.
Property a bit tired but well maintained.
The service was good.
Some government officials held a major event in the hotel during the stay.
Property have 145 rooms and 11 suites and seems full as shown on apps availability.
Apparently I have more luck with suite upgrade at these lesser brands.
I guess some property does put efforts in fulfilling elite benefits while some are not.
Sep 28, 2019, 10:11 pm
#401
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
Property: Canyon Suites at the Phoenician
Date: September 2019
Room booked: 1 King Guest Room
Room received: 1 Bedroom Suite with Golf Course View
Elite Level: Titanium
Award stay: Yes
SNAs redeemed: No
Comments: Fantastic property, great upgrade. Agreed to a 4 pm check-out then gave me the upgrade, which I felt was especially generous. They have 40 suites and 20 guest rooms, so odds of a suite upgrade are pretty good.
Date: September 2019
Room booked: 1 King Guest Room
Room received: 1 Bedroom Suite with Golf Course View
Elite Level: Titanium
Award stay: Yes
SNAs redeemed: No
Comments: Fantastic property, great upgrade. Agreed to a 4 pm check-out then gave me the upgrade, which I felt was especially generous. They have 40 suites and 20 guest rooms, so odds of a suite upgrade are pretty good.
Sep 30, 2019, 1:55 am
#402
Join Date: Feb 2018
Programs: Amex Plat, Marriott PP, HH G, GC Jade
Posts: 102
Property: Sheraton lake Como
Date: 1 nightSeptember 2019
Room booked: 1 King Superior Room
Room received: 1 King Club Pool View
Elite Level: Titanium
Award stay: No
BRG Stay: No
SNAs redeemed: No
Comments: nice stay/hotel. Only 4 suites, all booked. Average breakfast. Pretty small bathroom (didn’t like the tub/shower). No lake view. Nice pool! I paid 150 euro for my room and at this price-point it’s ok…in high season prices double…and I don’t think that’s a good deal…!
Date: 1 nightSeptember 2019
Room booked: 1 King Superior Room
Room received: 1 King Club Pool View
Elite Level: Titanium
Award stay: No
BRG Stay: No
SNAs redeemed: No
Comments: nice stay/hotel. Only 4 suites, all booked. Average breakfast. Pretty small bathroom (didn’t like the tub/shower). No lake view. Nice pool! I paid 150 euro for my room and at this price-point it’s ok…in high season prices double…and I don’t think that’s a good deal…!
Sep 30, 2019, 9:01 am
#403
Join Date: Aug 2019
Programs: Bonvoy Titanium, Hilton Gold, Shangri-La Jade, Radisson Gold, IHG Spire
Posts: 60
Property: St. Regis Singapore
Date: 1 night September 2019
Room booked: Executive Deluxe 1 King
Room received: Lady Astor 2 Double
Elite Level: Titanium
Award stay: No
BRG Stay: No
SNAs redeemed: Yes
Comments: Overrated property. Some of the decors is starting to show wear and tear and some features of my room do not work. For example, there is no way to open the curtains (spoilt controls), hence it was always dark during the day. Hair Dryer does not work. Not much recognition for titaniums. They downgraded my SNA from Penthouse 2 Double to Lady Astor 2 Double as they claim that the room is bigger. Nice Chinese restaurant with excellent food.
Date: 1 night September 2019
Room booked: Executive Deluxe 1 King
Room received: Lady Astor 2 Double
Elite Level: Titanium
Award stay: No
BRG Stay: No
SNAs redeemed: Yes
Comments: Overrated property. Some of the decors is starting to show wear and tear and some features of my room do not work. For example, there is no way to open the curtains (spoilt controls), hence it was always dark during the day. Hair Dryer does not work. Not much recognition for titaniums. They downgraded my SNA from Penthouse 2 Double to Lady Astor 2 Double as they claim that the room is bigger. Nice Chinese restaurant with excellent food.
Sep 30, 2019, 9:02 am
#404
Join Date: Nov 2001
Location: Toronto, ON
Programs: Marriott Lifetime Titanium, AA Plat MM
Posts: 3,582
Property: Los Angeles Marriott Burbank Airport
Date: September 2019
Room booked: King Guest Room
Room received: 1 Bedroom Executive Suite
Elite Level: Titanium
Award stay: No
SNAs redeemed: Yes
Comments: Return visit to this property after several years. It could use a room refurb/update, however the public areas are very nice. Executive lounge appearance is nothing special, but food and service were great. Full dinner and breakfast buffet, except for a Friday night when only wine and cheese were served.
Date: September 2019
Room booked: King Guest Room
Room received: 1 Bedroom Executive Suite
Elite Level: Titanium
Award stay: No
SNAs redeemed: Yes
Comments: Return visit to this property after several years. It could use a room refurb/update, however the public areas are very nice. Executive lounge appearance is nothing special, but food and service were great. Full dinner and breakfast buffet, except for a Friday night when only wine and cheese were served.
Sep 30, 2019, 4:37 pm
#405
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
Property: sheraton mall of the emirates hotel, dubai....
Date(s): 2 nights in september....
Room booked: classic....
Room received: executive suite....
Elite Level: ambassador....
Award stay: no....
Rate Type: best available rate....
LNF stay: yes....
SNAs redeemed: no....
Comments: upgraded to my regular executive suite here....my trips to dubai have reduced significantly this year however i have still stayed at this property for 13 nights (spread over 5 stays) so far in 2019....all 5 stays have been upgraded to an executive suite....
Date(s): 2 nights in september....
Room booked: classic....
Room received: executive suite....
Elite Level: ambassador....
Award stay: no....
Rate Type: best available rate....
LNF stay: yes....
SNAs redeemed: no....
Comments: upgraded to my regular executive suite here....my trips to dubai have reduced significantly this year however i have still stayed at this property for 13 nights (spread over 5 stays) so far in 2019....all 5 stays have been upgraded to an executive suite....