yvr76

I'm in the same boat, although the first time around loyalty came back and said I was short a year. I've passed on all the screenshots / emails / master statements etc. via the Marriott Lurker and hoping to get this sorted. Shocking that after merging accounts they basically have no idea what things looked like before, and the burden is on the customer.

BrightlyBob

swag

Remember, the original intention of LTT was to allow those who had earned lifetime 75-night status in the legacy Marriott program to keep that. But when enough Starwood folks complained, they opened a path to qualify by nights+years, using the only data that was available in the SPG databases. And so they also had to let legacy Marriott folks qualify by those same metrics.

The end result was that to qualify for LTT, you needed 10 years of 50-night status (plus total nights). It's possible, or even likely, that even some folks from the Marriott side now have lifetime 75 night status having never once qualified for annual 75 night status. For example, 15 years at 50 nights would do it.

If Bonvoy ever does decide to re-open lifetime titanium qualification, it would only make sense that the qualifier would be 10 years at titanium, not 10 years at platinum.

flyino07

Despite some Lurker help, I'm still not "swept" either. I had a CS supervisor assure me that although I have met the LT Gold requirements, I'd just have to wait until they get to my account. At this point, I'll be surprised if that ever happens.

RogerD408

It would be interesting to know what is causing the issue. Are the accounts combined? Did you combine MR & SPG or RC & SPG? DId you take screen shots of the account(s) before year end? DId they give any clues? Although just mentioning MR IT is all that is needed to impart fouled up, sometimes there is a strange underlying issue.

flyino07

I only combined recently (MR & SPG), long after I got the following message: "I have reviewed your query and thank you for taking the time to address your concerns. Even though, the Lifetime Gold is not reflecting onto your account yet, we can see that the requirement has been met. The accounts are still being reviewed and members will be informed of their updated level accordingly when completed."

That message was from a month ago; I checked back in two weeks ago as I had been promised some courtesy points to "restore faith in" the program, which I hadn't received. It took them a week to respond and while they credited those points, they were unable to give me even a timeframe when the adjustment would be made: "Regarding the lifetime Gold, this is still in working process and we hope to have this updated soon, however, I am unable to give you an actual timeframe for this."

I just barely made the Gold cutoff (at exactly 250 nights), had taken screenshots, et cetera. What I don't understand is that (1) they seem to be making manual account updates anyways, so (2) if those supervisors are looking into accounts already, why can't they just make the adjustments on the spot? Oh well, the mysteries of Marriott IT.

The issue isn't that I need the LT Gold bump, as it wouldn't improve my current benefits. I just don't want to have this off of my plate and I have zero trust in Marriott to eventually get it right.