Nov 14, 2018, 10:49 am
Last edit by: SkiAdcock
Confirmed that property is now classified as a resort, even if the website doesn't say so.
Lingfield Park Marriott Hotel & Country Club, UK [Master Thread]
Dec 31, 2018, 9:26 am
#61
Original Poster
Join Date: Oct 2018
Programs: Marriott Plat Hilton Diamond
Posts: 13
compensation for no offer of arrival gift
My understanding is, if they dont offer you the platinum arrival gift, which is a choice of 1000 points or breakfast you are entitled to the equivalent of $100 cash. This is in Marriotts terms and conditions for Platinum elites. This should have been offered to you at checkin, if not, you must claim before you check out. I have claimed this on a different stay but settled for a suite upgrade.
Dec 31, 2018, 10:46 am
#62
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,114
Well I've had my stay here and there is no mention of the hotel being a resort hotel at the entrance. There is though a 'Lingfield Park Resort' banner on the side of the race track which you wouldn't see unless you went through the hotel or through the race track entrance.
This is more concerning, she never offered me the points or a voucher or breakfast (Plat Prem Elite), she never mentioned anything it all. So after giving her plenty or opportunity to do so I casually bought up the matter of points. The receptionist very evasively said 'if your entitled to them you will get them in a few days'. I pressed slightly again, she repeated I'd have to wait a few days. Now my understanding is this has to be agreed whilst you're actually staying at the hotel and by waiting as she said I'd have to, I'd have forgoed my right to back claim the points as I would by then have left the hotel. Is that right? Can any one confirm that?
This is more concerning, she never offered me the points or a voucher or breakfast (Plat Prem Elite), she never mentioned anything it all. So after giving her plenty or opportunity to do so I casually bought up the matter of points. The receptionist very evasively said 'if your entitled to them you will get them in a few days'. I pressed slightly again, she repeated I'd have to wait a few days. Now my understanding is this has to be agreed whilst you're actually staying at the hotel and by waiting as she said I'd have to, I'd have forgoed my right to back claim the points as I would by then have left the hotel. Is that right? Can any one confirm that?
Here are the details:
https://www.marriott.com/loyalty/mem...s/guarantee.mi
Cheers.
Dec 31, 2018, 11:52 am
#63
Join Date: Mar 2018
Location: England - UK
Posts: 512
Invoke the guarantee. It has to be done before check-out. It's $100US (local currency equivalent). Be firm. Do not let them wiggle out of thiis.
Here are the details:
https://www.marriott.com/loyalty/mem...s/guarantee.mi
Cheers.
Here are the details:
https://www.marriott.com/loyalty/mem...s/guarantee.mi
Cheers.
Thanks SkiAdcock for confirming that. What a deceptive practice that is!
I've got the points - this is how I did it. I knew I wasn't going to get any joy from her and an outright battle would upset my day so, later in the evening I was in the lounge and saw her with her coat on waiting to go home. After a while she left and another girl came on the desk. I gave it a moment, went up to her and in a confident but none confrontational way and said 'I was speaking to another girl this afternoon about the benefits for being a Platinum member (which was true). I've decided I'll take the 1000 points please'. She smiled and said 'That's ok' and updated the computer with the points.
But we shouldn't have to do this, it clearly says Hotel !!!
Dec 31, 2018, 12:14 pm
#64
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Thanks SkiAdcock for confirming that. What a deceptive practice that is!
I've got the points - this is how I did it. I knew I wasn't going to get any joy from her and an outright battle would upset my day so, later in the evening I was in the lounge and saw her with her coat on waiting to go home. After a while she left and another girl came on the desk. I gave it a moment, went up to her and in a confident but none confrontational way and said 'I was speaking to another girl this afternoon about the benefits for being a Platinum member (which was true). I've decided I'll take the 1000 points please'. She smiled and said 'That's ok' and updated the computer with the points.
But we shouldn't have to do this, it clearly says Hotel !!!
I've got the points - this is how I did it. I knew I wasn't going to get any joy from her and an outright battle would upset my day so, later in the evening I was in the lounge and saw her with her coat on waiting to go home. After a while she left and another girl came on the desk. I gave it a moment, went up to her and in a confident but none confrontational way and said 'I was speaking to another girl this afternoon about the benefits for being a Platinum member (which was true). I've decided I'll take the 1000 points please'. She smiled and said 'That's ok' and updated the computer with the points.
But we shouldn't have to do this, it clearly says Hotel !!!
Sep 23, 2019, 10:02 am
#65
Join Date: Aug 2017
Programs: Marriott Platinum
Posts: 2
A better experience when staying overnight last week.
Without prompting, I was given 1000 points, room upgrade, complimentary breakfast and a £7.50 food/drink voucher. I didn't need a late checkout so can't update on that.
Without prompting, I was given 1000 points, room upgrade, complimentary breakfast and a £7.50 food/drink voucher. I didn't need a late checkout so can't update on that.
Jul 3, 2022, 4:17 pm
#66
Join Date: Nov 2016
Programs: Marriott Rewards
Posts: 427
Lingfield Park Marriott
Like a fool I agreed to come to this atrocious hotel. I told my husband it was dreadful the last time we came. I arrive at 3:15 to be told the hotel has a system outage and to return in about 15 minutes. An hour later, the reception is full with people told the same thing. Get in the room and the TV doesn’t work and everything is covered in dust. Ok, let’s try and enjoy it. Get into bed and there’s an overpowering smell of cat piss. Husband already asleep. 11pm I think he has got up to go to the toilet. Nope it is a member of hotel staff letting another guest in the room. No apology just “It’s the system outage”. Ok, but why doesn’t the deadlock and the chain work?? I storm to reception as I am so annoyed. They want to disturb us further by sending someone to look at the lock. Well, I have looked at the chain lock, guess what? There is no chain. I fully intend to check out of this dump tomorrow. I had my reservations and they were proved right. Rant over.
Jul 4, 2022, 1:47 am
#67
Join Date: Nov 2016
Programs: Marriott Rewards
Posts: 427
Like a fool I agreed to come to this atrocious hotel. I told my husband it was dreadful the last time we came. I arrive at 3:15 to be told the hotel has a system outage and to return in about 15 minutes. An hour later, the reception is full with people told the same thing. Get in the room and the TV doesn’t work and everything is covered in dust. Ok, let’s try and enjoy it. Get into bed and there’s an overpowering smell of cat piss. Husband already asleep. 11pm I think he has got up to go to the toilet. Nope it is a member of hotel staff letting another guest in the room. No apology just “It’s the system outage”. Ok, but why doesn’t the deadlock and the chain work?? I storm to reception as I am so annoyed. They want to disturb us further by sending someone to look at the lock. Well, I have looked at the chain lock, guess what? There is no chain. I fully intend to check out of this dump tomorrow. I had my reservations and they were proved right. Rant over.
Jul 4, 2022, 4:29 am
#68
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,089
Dear stuartpig,
We are sorry to know about this. If you send a private message to us with your stay and contact details, we will share your feedback with the hotel management.
Best regards,
Carrie L
Specialist Social Media
Marriott International
[email protected]
We are sorry to know about this. If you send a private message to us with your stay and contact details, we will share your feedback with the hotel management.
Best regards,
Carrie L
Specialist Social Media
Marriott International
[email protected]
Jul 6, 2022, 7:27 pm
#69
Join Date: Nov 2016
Programs: Marriott Rewards
Posts: 427
Like a fool I agreed to come to this atrocious hotel. I told my husband it was dreadful the last time we came. I arrive at 3:15 to be told the hotel has a system outage and to return in about 15 minutes. An hour later, the reception is full with people told the same thing. Get in the room and the TV doesn’t work and everything is covered in dust. Ok, let’s try and enjoy it. Get into bed and there’s an overpowering smell of cat piss. Husband already asleep. 11pm I think he has got up to go to the toilet. Nope it is a member of hotel staff letting another guest in the room. No apology just “It’s the system outage”. Ok, but why doesn’t the deadlock and the chain work?? I storm to reception as I am so annoyed. They want to disturb us further by sending someone to look at the lock. Well, I have looked at the chain lock, guess what? There is no chain. I fully intend to check out of this dump tomorrow. I had my reservations and they were proved right. Rant over.
Jul 17, 2022, 11:30 am
#70
Join Date: Nov 2016
Programs: Marriott Rewards
Posts: 427
Like a fool I agreed to come to this atrocious hotel. I told my husband it was dreadful the last time we came. I arrive at 3:15 to be told the hotel has a system outage and to return in about 15 minutes. An hour later, the reception is full with people told the same thing. Get in the room and the TV doesn’t work and everything is covered in dust. Ok, let’s try and enjoy it. Get into bed and there’s an overpowering smell of cat piss. Husband already asleep. 11pm I think he has got up to go to the toilet. Nope it is a member of hotel staff letting another guest in the room. No apology just “It’s the system outage”. Ok, but why doesn’t the deadlock and the chain work?? I storm to reception as I am so annoyed. They want to disturb us further by sending someone to look at the lock. Well, I have looked at the chain lock, guess what? There is no chain. I fully intend to check out of this dump tomorrow. I had my reservations and they were proved right. Rant over.