Thanks SkiAdcock for confirming that. What a deceptive practice that is!

I've got the points - this is how I did it. I knew I wasn't going to get any joy from her and an outright battle would upset my day so, later in the evening I was in the lounge and saw her with her coat on waiting to go home. After a while she left and another girl came on the desk. I gave it a moment, went up to her and in a confident but none confrontational way and said 'I was speaking to another girl this afternoon about the benefits for being a Platinum member (which was true). I've decided I'll take the 1000 points please'. She smiled and said 'That's ok' and updated the computer with the points.

But we shouldn't have to do this, it clearly says Hotel !!!