FlyerTalk Forums - View Single Post - Lingfield Park Marriott Hotel & Country Club, UK [Master Thread]
Old Dec 31, 2018 | 10:46 am
  #62  
SkiAdcock
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Originally Posted by Lizie
Well I've had my stay here and there is no mention of the hotel being a resort hotel at the entrance. There is though a 'Lingfield Park Resort' banner on the side of the race track which you wouldn't see unless you went through the hotel or through the race track entrance.

This is more concerning, she never offered me the points or a voucher or breakfast (Plat Prem Elite), she never mentioned anything it all. So after giving her plenty or opportunity to do so I casually bought up the matter of points. The receptionist very evasively said 'if your entitled to them you will get them in a few days'. I pressed slightly again, she repeated I'd have to wait a few days. Now my understanding is this has to be agreed whilst you're actually staying at the hotel and by waiting as she said I'd have to, I'd have forgoed my right to back claim the points as I would by then have left the hotel. Is that right? Can any one confirm that?
Invoke the guarantee. It has to be done before check-out. It's $100US (local currency equivalent). Be firm. Do not let them wiggle out of thiis.

Here are the details:

https://www.marriott.com/loyalty/mem...s/guarantee.mi

Cheers.
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