FlyerTalk Forums - Lingfield Park Marriott Hotel & Country Club, UK [Master Thread]

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Lingfield Park Marriott Hotel & Country Club, UK [Master Thread]

Lurker has confirmed Lingfield IS A RESORT PROPERTY and not a hotel.

I have just checked into The Marriott Lingfield ( have been here many times before) and have been advised since the merger they are now a Resort, I cannot find this information on Marriotts website,nor do they charge a resort fee. Does anybody know if this is the case?
Would have liked to have known in advance as I need a 4 pm checkout and they have said they cannot guarantee it!

I don't have time to find the thread, but there is one recently that highlights the URL will indicate whether a hotel is a resort or a hotel.

https://www.marriott.com/hotels/travel/lgwgs-lingfield-park-marriott-hotel-and-country-club/

This URL indicates a hotel whereas a resort would have the word "resort" where "hotel" is. However, it is unclear that this is a definitive match with the master list of what is and isn't a resort. But at least a straw to grasp...

Please escalate this, starting with the property's manager on duty. It might be as simple as a front desk employee just making something up or it could require a complaint to corporate.

BTW do they have any facilities that would support their claim to be a resort?

Also, some resorts don't impose resort fees, so that criterion doesn't really prove anything.

Quote:

Originally Posted by Sg59 (Post 30342748)

I have just checked into The Marriott Lingfield ( have been here many times before) and have been advised since the merger they are now a Resort, I cannot find this information on Marriotts website,nor do they charge a resort fee. Does anybody know if this is the case?
Would have liked to have known in advance as I need a 4 pm checkout and they have said they cannot guarantee it!

This is a common event where the property or just the FDC doesn't want to pony up the benefits due. If we don't push back and escalate the issue then we have to put up with whatever they do. It's a tough call whether to escalate with local management to get the benefit granted (maybe as a "one-time exception") or take it to MR to open a case and have them do the research (but many CSRs also take the easy way out).

Quote:

Originally Posted by MSPeconomist (Post 30342872)

Also, some resorts don't impose resort fees, so that criterion doesn't really prove anything.

Resort fees are illegal in the UK, at least to the extent that they are not included in the headline price shown on marriott.com.

Thanks guys, I have contacted Marriott to see what they have to say, I questioned the Receptionist when she declined the late checkout saying it was on availability, I said this is only the case if it is a resort and she said they were since the merger.
This hotel has a golf course, horse race track and spa, it sounds glamourous but is just ok, I have been here many times before and to be fair have never had a problem with late checkout and it was never classed as a resort.

I am ok if it has been changed, Marriott just need to be clear about it.

It's not a resort. It's a hotel. It's listed on the Marriott website as a hotel. Nowhere does it say resort. Heck, even the verbiage on the hotel's website says it's a hotel. Tell them you want the 4pm check-out or you will report them for being in violation of Marriott policy.

https://www.marriott.com/hotels/trav...-country-club/

Cheers.

If they want to use the 'resort and convention hotels' exclusion they should have a link in the T&Cs to a definitive list. I'll observe that SPG didn't, either.

I stayed there for one night on Saturday. Checked in at 11 and left before 10. I would have classed it as a golf resort, but a bad one.

Got the worst room in the house - 115, beside the golf club and you could hear lots of chairs moving etc.

The platinum breakfast for two was given to me as a gesture (I reminded him it was no gesture) and I was charged for a cappuccino at breakfast, which was a bit of a zoo.

zero desire to go back.

UPDATE

Thanks SKIADOCK,

Have just spoken to the Duty Manager, despite the receptionist saying they changed to a Resort after the merger, the Duty Manager said they have always been a Resort and gave free breakfast to plats because they wantred to aswell as 4 oclock checkout. Now with the merger they have been instructed by Marriott that they have to stick to the rules regarding plat benefits for resorts. I showed her the app checkin which states my benefits are comp upgrade, late checkout and a welcome gift of 1000 points or $10 f&b, which are non resort benefits, she had no answer for that and asked if I could screenshot it and email to the manager. She did offer on this occasion a 4 pm checkout.
So there you have it, Lingfield is a RESORT, you can only get a late checkout if it is available and you will only get a choice of points or breakfast.
what a load of hassle!
If you are a plat you may think twice before booking this hotel if the guaranteed benefits are important to you.

Quote:

Originally Posted by Sg59 (Post 30343859)

So there you have it, Lingfield is a RESORT, you can only get a late checkout if it is available and you will only get a choice of points or breakfast.

what a load of hassle!
If you are a plat you may think twice before booking this hotel if the guaranteed benefits are important to you.

If the property wants to be a resort (and if it actually has the characteristics that Marriott's standards for a resort call for), then the property needs to have its official Marriott.com webpage changed.

https://www.marriott.com/hotels/trav...-country-club/

The top of the page, a web browser shows this:

Marriott.com / Marriott Hotels & Resorts / Lingfield / Hotel

A resort would show Resort, not Hotel, as the final item.

Customers need to be able to make informed decisions based on official web content. According to the current webpage, this is a hotel. A guest who is Platinum Elite (or higher) is entitled to a Welcome Gift (1000 points or USD$10 F&B credit) AND the Marriott Hotel lounge breakfast benefit for member + 1 (lounge access or breakfast in the restaurant if the lounge is closed or there is no lounge).

And the property is required to follow the late check-out rules for Elite guests.

It would be worth noting the property's deficiencies in an online review.

Quote:

Originally Posted by Sg59 (Post 30343859)

The duty manager is wrong. It has never been a resort nor showed as a resort on Marriott's website - or on the hotel's own website for crikey's sake. Report this to Marriott as a property not following Marriott's policy.

Quote:

Originally Posted by Horace (Post 30344188)

Agree. This is not a resort based on both Marriott AND the hotel's own description. If it wants to be a resort, it needs to get the resort designation on both Marriott & its own website! Until it does (and it's not just some fancy by the GM) it needs to comply w/ Marriott policy as a hotel.

If you have not yet checked out, not only demand the 4pm checkout but make sure you get breakfast as well. If they don't comply, invoke the breakfast guarantee ($100US equivalent).

Cheers.

I've just spoken to Marriott reservations about this as I have a few bookings with them for people over Christmas. They have confirmed that it is a hotel not a resort. The fact that it says Country Club Marriott have confirmed does not make it a resort. I think what we have here is a clear example of a hotel making the changes it wants to bring in and blaming the Marriott merger for their actions. An enterprising person could do well out of this if you are platinum elite and in the area: book a cheap room, get refused breakfast, pick up £100 for your trouble.

Just to add I've got a copy of my folio dated June this year and it clearly says on the footer:
Lingfield Park Marriott Hotel & Country Club registered in England 2571266.

Lingfield Park is a Resort, because it calls itself so, it has a spa, racecourse, golf course and a Marriott Hotel.

https://cimg3.ibsrv.net/gimg/www.fly...b491eb5865.png

The Marriott Hotel is on the premises of Lingfield Park Resort, the hotel itself is not a Resort.

I thought breakfast is also guaranteed at resorts now anyway? Regarding 4 pm checkout and what the GM said, you should get William Sanders (Lurker) onto them to ensure they comply in the future for all members’ sake.