Nov 14, 2018, 10:49 am
Last edit by: SkiAdcock
Confirmed that property is now classified as a resort, even if the website doesn't say so.
Lingfield Park Marriott Hotel & Country Club, UK [Master Thread]
Oct 23, 2018, 7:40 am
#16
Original Poster
Join Date: Oct 2018
Programs: Marriott Plat Hilton Diamond
Posts: 13
I agree with BrightlyBob he has hit the nail on the head in my opinion.
The hotel did offer breakfast OR points at checkin, no guaranteed 4 pm checkout, that was based on availability and would have to check the following morning as they were busy. Prior to the merger when I have stayed all the benefits were on offer per normal full service marriott.
Duty Manager did relent and give me 4 oclock after much discussion, I have sent the Manager via the Duty Manager a couple of emails to support the position that this hotel is not a resort. I have also enquired via twitter and Customer Service but still waiting ...... Its a pity they make members jump through hoops to get the benefits they are entitled to.
The hotel did offer breakfast OR points at checkin, no guaranteed 4 pm checkout, that was based on availability and would have to check the following morning as they were busy. Prior to the merger when I have stayed all the benefits were on offer per normal full service marriott.
Duty Manager did relent and give me 4 oclock after much discussion, I have sent the Manager via the Duty Manager a couple of emails to support the position that this hotel is not a resort. I have also enquired via twitter and Customer Service but still waiting ...... Its a pity they make members jump through hoops to get the benefits they are entitled to.
Oct 23, 2018, 8:16 am
#17
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I agree with BrightlyBob he has hit the nail on the head in my opinion.
The hotel did offer breakfast OR points at checkin, no guaranteed 4 pm checkout, that was based on availability and would have to check the following morning as they were busy. Prior to the merger when I have stayed all the benefits were on offer per normal full service marriott.
Duty Manager did relent and give me 4 oclock after much discussion, I have sent the Manager via the Duty Manager a couple of emails to support the position that this hotel is not a resort. I have also enquired via twitter and Customer Service but still waiting ...... Its a pity they make members jump through hoops to get the benefits they are entitled to.
The hotel did offer breakfast OR points at checkin, no guaranteed 4 pm checkout, that was based on availability and would have to check the following morning as they were busy. Prior to the merger when I have stayed all the benefits were on offer per normal full service marriott.
Duty Manager did relent and give me 4 oclock after much discussion, I have sent the Manager via the Duty Manager a couple of emails to support the position that this hotel is not a resort. I have also enquired via twitter and Customer Service but still waiting ...... Its a pity they make members jump through hoops to get the benefits they are entitled to.
Oct 23, 2018, 11:45 am
#18
Join Date: Mar 2018
Location: England - UK
Posts: 512
I have sent the Manager via the Duty Manager a couple of emails to support the position that this hotel is not a resort. I have also enquired via twitter and Customer Service but still waiting ...... Its a pity they make members jump through hoops to get the benefits they are entitled to.
Did anyone get back to you?
Oct 23, 2018, 12:26 pm
#19
Original Poster
Join Date: Oct 2018
Programs: Marriott Plat Hilton Diamond
Posts: 13
Still waiting Lizie, hopefully I can update soon. I will request if the Lurker can help if not, we need clarity here, I am not sure the hotel is acting with integrity, as there were differing stories from the Receptionist and the Duty Manager, my emails have been passed to the Manager for comment. (I note on Tripadviser someone else had the same experience).
Oct 23, 2018, 5:53 pm
#20
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
I agree with BrightlyBob he has hit the nail on the head in my opinion.
The hotel did offer breakfast OR points at checkin, no guaranteed 4 pm checkout, that was based on availability and would have to check the following morning as they were busy. Prior to the merger when I have stayed all the benefits were on offer per normal full service marriott.
Duty Manager did relent and give me 4 oclock after much discussion, I have sent the Manager via the Duty Manager a couple of emails to support the position that this hotel is not a resort. I have also enquired via twitter and Customer Service but still waiting ...... Its a pity they make members jump through hoops to get the benefits they are entitled to.
The hotel did offer breakfast OR points at checkin, no guaranteed 4 pm checkout, that was based on availability and would have to check the following morning as they were busy. Prior to the merger when I have stayed all the benefits were on offer per normal full service marriott.
Duty Manager did relent and give me 4 oclock after much discussion, I have sent the Manager via the Duty Manager a couple of emails to support the position that this hotel is not a resort. I have also enquired via twitter and Customer Service but still waiting ...... Its a pity they make members jump through hoops to get the benefits they are entitled to.
Oct 23, 2018, 6:13 pm
#21
Join Date: Mar 2003
Posts: 1,232
Guest Experience Supervisor Escalation <[email protected]>
Oct 29, 2018, 10:32 am
#22
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Thanks for the opportunity to clarify and for your patience while we waited on an answer.
The property is officially recognized by Marriott as being a resort property, not a hotel.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
The property is officially recognized by Marriott as being a resort property, not a hotel.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Oct 29, 2018, 11:05 am
#23
Original Poster
Join Date: Oct 2018
Programs: Marriott Plat Hilton Diamond
Posts: 13
UPDATE OFFICIAL clarification lingfield is a Resort property
Thanks for the clarification, at least members can now make an informed decision before bookng this property.
Last edited by Sg59; Oct 29, 2018 at 11:12 am
Oct 29, 2018, 11:35 am
#24
Join Date: Feb 2017
Programs: DL DM, UA Gold, Alaska MVP, Bonvoy (lol) Ambassador
Posts: 2,994
Thanks for the opportunity to clarify and for your patience while we waited on an answer.
The property is officially recognized by Marriott as being a resort property, not a hotel.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
The property is officially recognized by Marriott as being a resort property, not a hotel.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Oct 29, 2018, 12:06 pm
#25
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Last edited by Starwood Lurker; Oct 29, 2018 at 1:39 pm
Oct 29, 2018, 12:07 pm
#26
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,114
Cheers.
Oct 29, 2018, 1:17 pm
#27
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 2,276
As of now (Monday, October 29, 2:17 p.m. CDT), https://www.marriott.com/hotels/trav...-country-club/ still shows "Marriott.com / Marriott Hotels & Resorts / Lingfield / Hotel" at the top of the webpage.
How long has the hotel known its webpage is wrong? Weeks? Months? Years?
Occasional inaccuracies and mistakes on a hotel website are inevitable. But the failure to make timely corrections is inexcusable. This is a failure by Marriott.com and the Lingfield Park Marriott Hotel & Country Club.
How long has the hotel known its webpage is wrong? Weeks? Months? Years?
Occasional inaccuracies and mistakes on a hotel website are inevitable. But the failure to make timely corrections is inexcusable. This is a failure by Marriott.com and the Lingfield Park Marriott Hotel & Country Club.
Oct 29, 2018, 1:29 pm
#28
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,727
BTW, if you search the UK for all hotels and filter for just the "resorts", this hotel does NOT show up. So the online reservation tool and website does NOT think this is a resort.
Oct 29, 2018, 1:42 pm
#29
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
If Marriott recognizes this property being a resort, is it too much to ask them to present it as such and not contradict themselves by having it on the hotel list?
Oct 29, 2018, 1:47 pm
#30
Join Date: Mar 2018
Location: England - UK
Posts: 512
Maybe go with what the property says they are since they should know?
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Hmnnn I don't know about this. If this was policy all properties could claim to be hotels at the booking stage but change to resorts when we turn up. I'm with the others here, it needs addressing officially and quickly.