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Marriott Bonvoy : Stays/Points not posting [Master Thread]

Old Oct 2, 2018, 4:57 pm
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Last edit by: decentmove
Missing stay form; can only be filled out 10 business days after checkout:

https://www.marriott.com/rewards/myAccount/missingStayRequest.mi

The above link/form applies no matter if you logged on using www.marriott.com or www.spg.com => which then translates to https://www.marriott.com/default.mi?program=spg&reset=true
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Marriott Bonvoy : Stays/Points not posting [Master Thread]

Old May 7, 2024, 2:09 pm
  #1096  
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Join Date: Jun 2007
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Originally Posted by Posco
The missing stay form refers to waiting 10 business days. My last missing stay claim was last year and I think the waiting period was 10 normal and not business days. Is the rule with the business days new?
When you submit a missing points claim, it will let you submit the claim 11 days after your check out day. So if you check out on the 5th of a month, you can fill in your form on the 16th of the month.
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Old May 7, 2024, 2:50 pm
  #1097  
 
Join Date: May 2023
Posts: 42
Originally Posted by margarita girl
When you submit a missing points claim, it will let you submit the claim 11 days after your check out day. So if you check out on the 5th of a month, you can fill in your form on the 16th of the month.
This also seems to have changed. Last year the last 10 days were greyed out. Now I can select any date. I just tried with the last two days. So, I am wondering how the 10 days are counted now. As business days, meaning only Monday till Friday, or as normal days including also the weekend.

Last edited by Posco; May 9, 2024 at 5:04 am
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Old May 9, 2024, 12:49 pm
  #1098  
 
Join Date: May 2023
Posts: 42
Two days ago I filed a missing stay claim. Since then no response, not even a confirmation that my claim has been received. Is this normal?
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Old May 9, 2024, 2:56 pm
  #1099  
 
Join Date: Mar 2011
Location: YYZ
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Posts: 148
Originally Posted by Posco
Two days ago I filed a missing stay claim. Since then no response, not even a confirmation that my claim has been received. Is this normal?
I've had to file a claim three times over the years. Twice it was within 48 hour turnarounds. The third time is still outstanding from November last year (I've monthly replied to the last correspondence and they are in full ghosting me mode). So it seems to have gone downhill lately.

Good luck.
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