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Marriott Bonvoy : Stays/Points not posting [Master Thread]

Old Oct 2, 2018, 4:57 pm
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Last edit by: decentmove
Missing stay form; can only be filled out 10 business days after checkout:

https://www.marriott.com/rewards/myAccount/missingStayRequest.mi

The above link/form applies no matter if you logged on using www.marriott.com or www.spg.com => which then translates to https://www.marriott.com/default.mi?program=spg&reset=true
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Marriott Bonvoy : Stays/Points not posting [Master Thread]

Old May 7, 2024, 2:09 pm
  #1096  
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Join Date: Jun 2007
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Originally Posted by Posco
The missing stay form refers to waiting 10 business days. My last missing stay claim was last year and I think the waiting period was 10 normal and not business days. Is the rule with the business days new?
When you submit a missing points claim, it will let you submit the claim 11 days after your check out day. So if you check out on the 5th of a month, you can fill in your form on the 16th of the month.
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margarita girl is offline  
Old May 7, 2024, 2:50 pm
  #1097  
 
Join Date: May 2023
Posts: 54
Originally Posted by margarita girl
When you submit a missing points claim, it will let you submit the claim 11 days after your check out day. So if you check out on the 5th of a month, you can fill in your form on the 16th of the month.
This also seems to have changed. Last year the last 10 days were greyed out. Now I can select any date. I just tried with the last two days. So, I am wondering how the 10 days are counted now. As business days, meaning only Monday till Friday, or as normal days including also the weekend.

Last edited by Posco; May 9, 2024 at 5:04 am
Posco is offline  
Old May 9, 2024, 12:49 pm
  #1098  
 
Join Date: May 2023
Posts: 54
Two days ago I filed a missing stay claim. Since then no response, not even a confirmation that my claim has been received. Is this normal?
Posco is offline  
Old May 9, 2024, 2:56 pm
  #1099  
 
Join Date: Mar 2011
Location: YYZ
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Originally Posted by Posco
Two days ago I filed a missing stay claim. Since then no response, not even a confirmation that my claim has been received. Is this normal?
I've had to file a claim three times over the years. Twice it was within 48 hour turnarounds. The third time is still outstanding from November last year (I've monthly replied to the last correspondence and they are in full ghosting me mode). So it seems to have gone downhill lately.

Good luck.
miles85 is offline  
Old Jul 7, 2024, 10:19 am
  #1100  
 
Join Date: Feb 2017
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Is anyone else having issues with stays not posting at a higher rate than previously? I pretty much never had issues (maybe once every year or two) but have had 3 stays not post in the past two months out of 7 stays total. I also am not getting receipts reliably emailed and so naturally it becomes a two step process to request the receipt, wait for the receipt, and then fill out the missing stay form - a total pain.

These are all booked direct with Marriott via the app with the stays showing up in My Trips until the completion of the trip, after which it disappears and doesn't show up in "Past Trips" at all.

Once is not unexpected, twice is a coincidence, three is a pattern. Wondering if anyone else is having these troubles at an increasing rate? The stays were all in different countries (including one in the US).
ethernal is offline  
Old Jul 10, 2024, 11:11 am
  #1101  
 
Join Date: Aug 2013
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Originally Posted by ethernal
Is anyone else having issues with stays not posting at a higher rate than previously?
Me!
Over the last couple.years, stays posting correctly or at all is a pleasant surprise. Rarely get two in a row post properly.
Almost all our stays have been outside North America. Mostly Europe these days. No fewer than 40 nights a year x mostly two rooms/accounts.

NotJustDreaming is offline  
Old Jul 12, 2024, 8:00 am
  #1102  
 
Join Date: May 2023
Posts: 54
A stay has just been credited to my account one day after check-out. However, the number of points is wrong. Do I have to wait for 10 days before I can submit a request so that the points can be adjusted? Or can I do it straightaway as the stay has already been posted?
Posco is offline  

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