Pre Existing Reservation changed to higher points
Sep 4, 2018, 3:56 pm
#2
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
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As long as you haven't changed anything (i.e. move the reservation dates, etc.) then even though the new, higher point total shows, the original point rate will still be valid. This is how Marriott's system has traditionally worked.
If you want to feel better about it, call MR and ask the agent to verify the reservation and that the original point values are still applicable to the reservation.
If you want to feel better about it, call MR and ask the agent to verify the reservation and that the original point values are still applicable to the reservation.
Sep 4, 2018, 9:09 pm
#3
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Legacy system(s) always did this. Additional points won't be taken, your reservation is still good.
Youre reservation is for a Category X. The web page display logic sees X and looks up the points for X in real-time, it doesn't store the points required at the time of reservation with every reservation.
Youre reservation is for a Category X. The web page display logic sees X and looks up the points for X in real-time, it doesn't store the points required at the time of reservation with every reservation.
Sep 5, 2018, 6:10 am
#5
Join Date: Jan 2018
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But what if you haven’t attached a certificate yet? When I called they said they had no way of attaching the old certificates and asked me to call back in a week to see if they had a solution. For that reason, I feel like this time waiting to see what happens won’t produce the desired result.
Sep 5, 2018, 12:17 pm
#6
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Sep 5, 2018, 1:00 pm
#7
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But what if you haven’t attached a certificate yet? When I called they said they had no way of attaching the old certificates and asked me to call back in a week to see if they had a solution. For that reason, I feel like this time waiting to see what happens won’t produce the desired result.
If you never redeemed a certificate, then there's a bit of a stickier issue. "I intended to redeem the points but never did" before the price went up could be an issue.
Sep 5, 2018, 1:18 pm
#8
Join Date: Apr 2005
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My Stay was 260,000 points, now 392,000 points-HELP
I had booked (prior to 18AUG) a stay at JW Marriott in Phoenix for 260,000 points. I looked at my account now (stay is for October) and it's asking for 392,000 points. Anyone know why this is happening?
Thanks
Thanks
Sep 5, 2018, 4:36 pm
#9
Original Poster
Join Date: Jun 2010
Posts: 2,042
Were the points actually redeemed/deducted? If so, it's a matter of MR's mechaniucs to work out. It may be time consuming, but I'm confident it will work out.
If you never redeemed a certificate, then there's a bit of a stickier issue. "I intended to redeem the points but never did" before the price went up could be an issue.
If you never redeemed a certificate, then there's a bit of a stickier issue. "I intended to redeem the points but never did" before the price went up could be an issue.
Sep 5, 2018, 5:42 pm
#11
Join Date: Apr 2004
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The reason why more people aren't responding is that this question has been asked and answered several times in other threads. The category for the hotel probably changed. The original reward was probably 260K points. If the certificate was issued before August 18, then there should be no problem. The old certificate would work.
The website is showing the current value of the reward stay now. This is different from demanding point. Again, if the certificate was issued before August 18, then there should be no problem. However, if they didn't attach a certificate to the reservation, then they would have to pay the current value of the reservation at 392K to keep the reservation.
The website is showing the current value of the reward stay now. This is different from demanding point. Again, if the certificate was issued before August 18, then there should be no problem. However, if they didn't attach a certificate to the reservation, then they would have to pay the current value of the reservation at 392K to keep the reservation.
Last edited by jeanie; Sep 5, 2018 at 6:50 pm
Sep 5, 2018, 7:12 pm
#12
Join Date: Apr 2005
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The reason why more people aren't responding is that this question has been asked and answered several times in other threads. The category for the hotel probably changed. The original reward was probably 260K points. If the certificate was issued before August 18, then there should be no problem. The old certificate would work.
The website is showing the current value of the reward stay now. This is different from demanding point. Again, if the certificate was issued before August 18, then there should be no problem. However, if they didn't attach a certificate to the reservation, then they would have to pay the current value of the reservation at 392K to keep the reservation.
The website is showing the current value of the reward stay now. This is different from demanding point. Again, if the certificate was issued before August 18, then there should be no problem. However, if they didn't attach a certificate to the reservation, then they would have to pay the current value of the reservation at 392K to keep the reservation.
Sep 6, 2018, 1:34 am
#14
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from status.marriott.com
- Points Advance Reservations: In some instances, Points Advance Reservations made prior to August 18 under the old award chart, incorrectly converted to the new award chart category (costing more points). Please contact us to have your reservation adjusted.
Sep 6, 2018, 9:34 am
#15
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Redeeming a certificate is automatic with making the reservation and deducting the points unless you go out of your way to avoid doing it.