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-   -   Pre Existing Reservation changed to higher points (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/1928974-pre-existing-reservation-changed-higher-points.html)

Tizzette Sep 4, 18 3:52 pm

Pre Existing Reservation changed to higher points
 
My 35,000 points October reservation made months ago is now showing on my account at 50,000 points. Anybody else having this problem? What is going to happen?

hhoope01 Sep 4, 18 3:56 pm

As long as you haven't changed anything (i.e. move the reservation dates, etc.) then even though the new, higher point total shows, the original point rate will still be valid. This is how Marriott's system has traditionally worked.

If you want to feel better about it, call MR and ask the agent to verify the reservation and that the original point values are still applicable to the reservation.

CPRich Sep 4, 18 9:09 pm

Legacy system(s) always did this. Additional points won't be taken, your reservation is still good.

Youre reservation is for a Category X. The web page display logic sees X and looks up the points for X in real-time, it doesn't store the points required at the time of reservation with every reservation.

margarita girl Sep 5, 18 3:18 am

And if you cancel, you will get back 35K pts, not 50K. Nothing to see here folks. Move along.

mciampa Sep 5, 18 6:10 am

But what if you havenít attached a certificate yet? When I called they said they had no way of attaching the old certificates and asked me to call back in a week to see if they had a solution. For that reason, I feel like this time waiting to see what happens wonít produce the desired result.

GUWonder Sep 5, 18 12:17 pm


Originally Posted by margarita girl (Post 30169083)
And if you cancel, you will get back 35K pts, not 50K. Nothing to see here folks. Move along.

While the first sentence above may hold out to be generally true, the latter two sentences may still not hold up as true for all concerned. ;)

CPRich Sep 5, 18 1:00 pm


Originally Posted by mciampa (Post 30169458)
But what if you havenít attached a certificate yet? When I called they said they had no way of attaching the old certificates and asked me to call back in a week to see if they had a solution. For that reason, I feel like this time waiting to see what happens wonít produce the desired result.

Were the points actually redeemed/deducted? If so, it's a matter of MR's mechaniucs to work out. It may be time consuming, but I'm confident it will work out.

If you never redeemed a certificate, then there's a bit of a stickier issue. "I intended to redeem the points but never did" before the price went up could be an issue.

twoner32 Sep 5, 18 1:18 pm

My Stay was 260,000 points, now 392,000 points-HELP
 
I had booked (prior to 18AUG) a stay at JW Marriott in Phoenix for 260,000 points. I looked at my account now (stay is for October) and it's asking for 392,000 points. Anyone know why this is happening?

Thanks

Tizzette Sep 5, 18 4:36 pm


Originally Posted by CPRich (Post 30170866)
Were the points actually redeemed/deducted? If so, it's a matter of MR's mechaniucs to work out. It may be time consuming, but I'm confident it will work out.

If you never redeemed a certificate, then there's a bit of a stickier issue. "I intended to redeem the points but never did" before the price went up could be an issue.

The 35,000 points were deducted at the time the reservation was made back in April. No, I did not "redeem a certificate" but I have never clicked on that for any of my Marriot reservations in the past either and there has never been a problem. Thanks, everybody, for your encouraging answers.


KingBraden Sep 5, 18 5:29 pm

Can you clarify be this. You had a booking at 260k points and they are now requesting more points? How are they requesting points?

jeanie Sep 5, 18 5:42 pm

The reason why more people aren't responding is that this question has been asked and answered several times in other threads. The category for the hotel probably changed. The original reward was probably 260K points. If the certificate was issued before August 18, then there should be no problem. The old certificate would work.

The website is showing the current value of the reward stay now. This is different from demanding point. Again, if the certificate was issued before August 18, then there should be no problem. However, if they didn't attach a certificate to the reservation, then they would have to pay the current value of the reservation at 392K to keep the reservation.

twoner32 Sep 5, 18 7:12 pm


Originally Posted by jeanie (Post 30171795)
The reason why more people aren't responding is that this question has been asked and answered several times in other threads. The category for the hotel probably changed. The original reward was probably 260K points. If the certificate was issued before August 18, then there should be no problem. The old certificate would work.

The website is showing the current value of the reward stay now. This is different from demanding point. Again, if the certificate was issued before August 18, then there should be no problem. However, if they didn't attach a certificate to the reservation, then they would have to pay the current value of the reservation at 392K to keep the reservation.

I didn't have enough points prior to 18AUG to "pay" for the stay. I still don't have enough, I will by the end of this week or next week (stay in middle OCT). They're now asking for 392,000 pts.

cruiser9999 Sep 5, 18 7:17 pm

I had a similar issue. Call the Marriott guest services number and they will rectify it.

cln Sep 6, 18 1:34 am

from status.marriott.com

  • Points Advance Reservations: In some instances, Points Advance Reservations made prior to August 18 under the old award chart, incorrectly converted to the new award chart category (costing more points). Please contact us to have your reservation adjusted.

CPRich Sep 6, 18 9:34 am


Originally Posted by Tizzette (Post 30171600)


The 35,000 points were deducted at the time the reservation was made back in April. No, I did not "redeem a certificate"


Then you should be good, it's just the web presentation logic issue that has existed for a long time, noted above.

Redeeming a certificate is automatic with making the reservation and deducting the points unless you go out of your way to avoid doing it.


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