Originally Posted by
CPRich
Were the points actually redeemed/deducted? If so, it's a matter of MR's mechaniucs to work out. It may be time consuming, but I'm confident it will work out.
If you never redeemed a certificate, then there's a bit of a stickier issue. "I intended to redeem the points but never did" before the price went up could be an issue.
The 35,000 points were deducted at the time the reservation was made back in April. No, I did not "redeem a certificate" but I have never clicked on that for any of my Marriot reservations in the past either and there has never been a problem. Thanks, everybody, for your encouraging answers.