Sep 4, 2018, 3:50 pm
Last edit by: Counsellor
LINK TO CHART
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
Concerning use of TP for peak or off-peak, see post 2179:
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
- OC5=530T/P530 is now NC4 QP53
- OC6=570T/P570 is now NC4 QP53
- OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
- OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
- OC9=690T/P690 is now NC6 QP69
- NC4 QP83 = OC5 830T/P830 (refund value: 45K)
- NC4 QP87 = OC6 870T/P870 (refund value: 75K)
- NC5 QP91 = OC7 910T/P910 (refund value: 105K)
- NC5 QP95 = OC8 950T/P950 (refund value: 135K)
- NC6 QP99 = OC9 990T/P990 (refund value: 165K)
- NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
- NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
- NC5 QP88 = OC7 P880 (refund value: 135K)
- NC5 QP92 = OC8 P920 (refund value: 165K)
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
New data point for the new year.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
Concerning use of TP for peak or off-peak, see post 2179:
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
Travel Package General Discussion Thread
Sep 24, 2018, 4:05 pm
#436
Join Date: Jun 2015
Posts: 343
Still no word on NC7's. Hard to believe that they didn't plan for them at all in advance of the changes!
Sep 24, 2018, 8:05 pm
#437
Join Date: Mar 2015
Location: YVR
Posts: 1,082
I called today to try-again on upgrading my travel package. I was able to successfully upgrade my old category 6 certificate to a new category 6 certificate and attach it to a reservation today. The process was pretty seamless and took only five minutes after getting a representative on the phone. I was told that all travel packages will be allowed to be upgraded one time. Good luck.
I've been trying to see if I could get a OC5 upgraded to NC5, but I've been hitting a brick wall.
Sep 24, 2018, 10:27 pm
#438
Join Date: Jun 2004
Programs: Marriott/Starwood Lifetime Titanium, Hilton HHonors Diamond, IHG Spire, United Premier Silver
Posts: 707
Does anyone know if it is possible to attach a lesser OC certificate to a reservation? That is - is it now (or was it previously) possible to attach an OC5 certificate to an OC7/NC5 reservation?
I ask because I had an OC5 that I discovered today was attached to a NC5 hotel reservation. I am almost certain that it was done by accident by a CSR when I asked them to detach a different certificate and attach it to this hotel reservation. But I am just curious if that somehow upgraded my certificate or not. I am guessing not, and I do not plan to use this reservation.
I ask because I had an OC5 that I discovered today was attached to a NC5 hotel reservation. I am almost certain that it was done by accident by a CSR when I asked them to detach a different certificate and attach it to this hotel reservation. But I am just curious if that somehow upgraded my certificate or not. I am guessing not, and I do not plan to use this reservation.
1) My OC5 unattached certificate got accidentally attached to a NC5 hotel reservation that I planned to cancel anyway. Detach, trade OC5 830T for NC4 QP83 for 0K, leave unattached. Cancel this NC5 reservation.
2) My OC6 is attached to a NC4 reservation that I wish to keep. Detach OC6, trade OC6 870T for NC5 QP91 (for 30K?). Then, attach NC4 QP83 (in #1 above) to the NC4 reservation.
3) My OC7 is attached to a NC5 reservation that I wish to keep. Stay.
4) My OC8 is attached to a NC5 reservation that I wish to keep. Detach, trade OC8 950T for NC5 QP91 (is this right??? and [automatically?] receive 30K refund), then attach NC5 QP91 to the NC5 reservation.
5) My OC9 is attached to a NC7 reservation. Stay.
6) Use the NC5 QP91 (from #2 above) for a new reservation sometime in the next year.
Really dumb question - for #s 3 and 5 above, can I just keep the old certificates attached to the reservations and not touch the reservations? Does it benefit me to change them to new certificates and then reattach to the same old reservations? Does it benefit me to keep them as old certificates? Does it not matter?
Thanks much to all of you who have done so much legwork in this.
Sep 25, 2018, 7:38 am
#440
Join Date: Jan 2013
Posts: 192
I called today to try-again on upgrading my travel package. I was able to successfully upgrade my old category 6 certificate to a new category 6 certificate and attach it to a reservation today. The process was pretty seamless and took only five minutes after getting a representative on the phone. I was told that all travel packages will be allowed to be upgraded one time. Good luck.
Sep 25, 2018, 10:31 am
#441
Join Date: Jun 2011
Posts: 66
Sense may have prevailed for Platinum Elites, but maybe not for the rest of us mortals. I am being told 'absolutely no ability to upgrade to a higher category'. Thats calling the US Marriott Rewards number.
Sep 25, 2018, 10:34 am
#442
Join Date: Jun 2013
Location: RDU
Posts: 735
I called today to try-again on upgrading my travel package. I was able to successfully upgrade my old category 6 certificate to a new category 6 certificate and attach it to a reservation today. The process was pretty seamless and took only five minutes after getting a representative on the phone. I was told that all travel packages will be allowed to be upgraded one time. Good luck.
Sep 25, 2018, 1:25 pm
#443
Join Date: Nov 2005
Location: YXU
Programs: Marriott LTPP, AC
Posts: 15
Another DP: I called the US rewards line about another matter (All my SPG lifetime nights disappeared August 18, and the ticket I put in 4 weeks ago has still not been answered), and asked if I could convert my existing OC6 to a NC5. He went off for 2 minutes to look up the values, and told me I could for 30k points. I told him to go ahead, he went off for another 3 minutes and it is done. I received an email that my 870T was cancelled, and another that QP91 was redeemed.
Sep 25, 2018, 2:08 pm
#444
Join Date: Mar 2015
Location: YVR
Posts: 1,082
Platinum here, no luck getting upgrade either. Tried about a half dozen times.
Sep 25, 2018, 2:49 pm
#445
Join Date: Nov 2005
Location: YXU
Programs: Marriott LTPP, AC
Posts: 15
Were you trying for an upgrade from an existing New Category, or from an Old Category? I like to use the word "conversion" - my current read is that Marriott does not want to allow certificates to be upgraded, for whatever reason. However, if you hold an unconverted Old Certificate, they need to make a change to it anyway so it doesn't matter much to them what New Category you want (as long as you pay the difference of course).
Sep 25, 2018, 6:10 pm
#446
Join Date: Dec 2008
Posts: 4,519
Called in (US line) and try to upgrade my OC5 to NC5 (7N) and no go, after a very long hold. Just told me they had been told they can't do that "yet" but also state this option "might" not be available ever again. After I hung up, I noticed they didn't convert any of my OC5 certs. I planned to use them in July next year, so, I am in no rush, just thought I will get the cert upgrade now while there is an opportunity....but 
Sep 25, 2018, 7:47 pm
#447
Join Date: Mar 2015
Location: YVR
Posts: 1,082
Were you trying for an upgrade from an existing New Category, or from an Old Category? I like to use the word "conversion" - my current read is that Marriott does not want to allow certificates to be upgraded, for whatever reason. However, if you hold an unconverted Old Certificate, they need to make a change to it anyway so it doesn't matter much to them what New Category you want (as long as you pay the difference of course).
Sep 25, 2018, 11:14 pm
#448
Join Date: Nov 2016
Posts: 10
Just call the plat line tonight and they can't upgrade my OC7 to NC6
I called today to try-again on upgrading my travel package. I was able to successfully upgrade my old category 6 certificate to a new category 6 certificate and attach it to a reservation today. The process was pretty seamless and took only five minutes after getting a representative on the phone. I was told that all travel packages will be allowed to be upgraded one time. Good luck.
Sep 25, 2018, 11:16 pm
#449
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,047
Called in (US line) and try to upgrade my OC5 to NC5 (7N) and no go, after a very long hold. Just told me they had been told they can't do that "yet" but also state this option "might" not be available ever again. After I hung up, I noticed they didn't convert any of my OC5 certs. I planned to use them in July next year, so, I am in no rush, just thought I will get the cert upgrade now while there is an opportunity....but
Sep 26, 2018, 3:54 am
#450
Join Date: Sep 2018
Posts: 1
7 night certificate requires member to show up for CI
I bought the 7-night certificate from other people, I just call the customer service to modify the hotel. I was asked by the cs to check if Member himself will present and stay. The new policy is that if the member does not present the CI verification, the e-certificate will not be triggered, and they will use the BAR price for billing.
Is there any DP which use the old 7 night and CI successfully recently?
Is there any DP which use the old 7 night and CI successfully recently?