Sep 4, 2018, 3:50 pm
Last edit by: Counsellor
LINK TO CHART
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
Concerning use of TP for peak or off-peak, see post 2179:
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
- OC5=530T/P530 is now NC4 QP53
- OC6=570T/P570 is now NC4 QP53
- OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
- OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
- OC9=690T/P690 is now NC6 QP69
- NC4 QP83 = OC5 830T/P830 (refund value: 45K)
- NC4 QP87 = OC6 870T/P870 (refund value: 75K)
- NC5 QP91 = OC7 910T/P910 (refund value: 105K)
- NC5 QP95 = OC8 950T/P950 (refund value: 135K)
- NC6 QP99 = OC9 990T/P990 (refund value: 165K)
- NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
- NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
- NC5 QP88 = OC7 P880 (refund value: 135K)
- NC5 QP92 = OC8 P920 (refund value: 165K)
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
New data point for the new year.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
Concerning use of TP for peak or off-peak, see post 2179:
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
Travel Package General Discussion Thread
Oct 4, 2018, 7:49 am
#526
Join Date: Jun 2012
Location: CLT
Programs: Marriott Plat, AA Gold
Posts: 1,076
So I've managed to get to the bottom of this. I think it's to do with how certificates show on the new Marriott system.
I also had a second Cat1-4 certificate, which I have attached to a separate 7-night Cat4 stay (using the certificate in full). This too is showing 45,000 points outstanding on the reservation.
What's actually going on is that my Cat1-4 certificate has a system/cancellation value of 45,000 points. So, the full points cost of the stay is somehow 'reduced' to the value of the certificate, and then the certificate is attached to offset this. I have called both hotels and both are satisfied that there is a certificate covering the full stay. Only, it doesn't look that way on the website!
The trick is to ignore the "My Trips" section of the Marriott website, as this is completely misleading/confusing. Another Marriott IT triumph!
I also had a second Cat1-4 certificate, which I have attached to a separate 7-night Cat4 stay (using the certificate in full). This too is showing 45,000 points outstanding on the reservation.
What's actually going on is that my Cat1-4 certificate has a system/cancellation value of 45,000 points. So, the full points cost of the stay is somehow 'reduced' to the value of the certificate, and then the certificate is attached to offset this. I have called both hotels and both are satisfied that there is a certificate covering the full stay. Only, it doesn't look that way on the website!
The trick is to ignore the "My Trips" section of the Marriott website, as this is completely misleading/confusing. Another Marriott IT triumph!
Oct 4, 2018, 8:15 am
#527
Join Date: May 2017
Posts: 305
I believe so -- I've certainly been told as much by Marriott and the hotel, even if it's not clear in my bookings. I will be able to confirm in a couple of weeks' time...
Oct 4, 2018, 8:26 am
#528
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,051
Unless there's no availability for that seventh night, why wouldn't you book it and mattress run it for the extra night credit for status?
Oct 4, 2018, 8:41 am
#529
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
Does anyone have any details on how to escalate complaints within Marriott? After over a week I've finally had a response from their customer care teams - totally ignoring my part re TPs and redirecting me to SPG customer services re a Westin stay - despite me clearly saying this wasn't a past stay but one I wanted to make with a TP! Really quite frustrating!
Oct 4, 2018, 1:20 pm
#531
Join Date: Mar 2011
Posts: 137
I want to add a DP here about my travel package. Today I received a refund of 30K points to my account from downgrading my OC8 to a NC5. I was on the phone for an hour (US rep) and had to be transferred over to the Elite line but it was taken care of. Now I just have to call back to attach my new Cat5 7nt certificate to my Cat5 hotel booking.
Oct 4, 2018, 3:56 pm
#532
Join Date: Feb 2010
Programs: MR-Amb, Hyatt-Globalist, AA-EXP
Posts: 1,744
Book it for 7 and just check out a day early. I've done this successfully in the past to avoid resort fees for the last night. I booked a fifth night free award a couple times when I only needed four nights just to guarantee a super late check-out on my last day. I did not get charged the last night's resort fee in both cases.
Oct 4, 2018, 7:27 pm
#533
Join Date: Dec 2017
Posts: 746
I just tried to attach a 7 night to a 6 night booking and was told this isn't possible. Is that true?
Oct 4, 2018, 7:35 pm
#534
Join Date: Nov 2006
Programs: AA MM PP, MR LT Plat, Globalist
Posts: 1,004
Still can't fully use cert & we let Marriott get away with this..
As I understand, some hotel brands still cannot be redeemed with these certificates. Marriott targets Dec to fix this, but recent track records don't look promising.
Why is everyone just accepting this mess? Marriott promised all systems live on Aug 18. For a couple weeks after that date, we still couldn't use the certs on Marriott hotels.
Marriott will put lipstick on a pig and claim that we'll eventually be able to redeem at more properties. But this doesn't make up for all the rampant devaluations. So many people are confused and wasting time on this. - That's messed up!
Marriott is taking the easy way out by offering free extensions on the expiration date. Does that make things right? - Not for those of us who needed to use our certs in the past weeks!
Why is everyone just accepting this mess? Marriott promised all systems live on Aug 18. For a couple weeks after that date, we still couldn't use the certs on Marriott hotels.
Marriott will put lipstick on a pig and claim that we'll eventually be able to redeem at more properties. But this doesn't make up for all the rampant devaluations. So many people are confused and wasting time on this. - That's messed up!
Marriott is taking the easy way out by offering free extensions on the expiration date. Does that make things right? - Not for those of us who needed to use our certs in the past weeks!
Oct 5, 2018, 12:36 am
#535
Join Date: Jun 2006
Location: PNW
Programs: AS 100K
Posts: 1,552
As I understand, some hotel brands still cannot be redeemed with these certificates. Marriott targets Dec to fix this, but recent track records don't look promising.
Why is everyone just accepting this mess? Marriott promised all systems live on Aug 18. For a couple weeks after that date, we still couldn't use the certs on Marriott hotels.
Marriott will put lipstick on a pig and claim that we'll eventually be able to redeem at more properties. But this doesn't make up for all the rampant devaluations. So many people are confused and wasting time on this. - That's messed up!
Marriott is taking the easy way out by offering free extensions on the expiration date. Does that make things right? - Not for those of us who needed to use our certs in the past weeks!
Why is everyone just accepting this mess? Marriott promised all systems live on Aug 18. For a couple weeks after that date, we still couldn't use the certs on Marriott hotels.
Marriott will put lipstick on a pig and claim that we'll eventually be able to redeem at more properties. But this doesn't make up for all the rampant devaluations. So many people are confused and wasting time on this. - That's messed up!
Marriott is taking the easy way out by offering free extensions on the expiration date. Does that make things right? - Not for those of us who needed to use our certs in the past weeks!
Oct 5, 2018, 2:20 am
#536
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,051
Because we already spent our points on travel certificates. What else are we supposed to do? Sue? Not likely to be successful. Cancel for a 45K point refund? No thanks.
As with all things "loyalty", your only ultimate recourse is to send future business elsewhere. Many of us are doing precisely that.
As with all things "loyalty", your only ultimate recourse is to send future business elsewhere. Many of us are doing precisely that.
Oct 5, 2018, 2:44 am
#537
Join Date: Oct 2018
Programs: American, SPG, Marriott
Posts: 3
Has anyone heard about this? I would like to upgrade a OC9 to NC7. Do not know if it will be possible.
Oct 5, 2018, 4:04 am
#539
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Because we already spent our points on travel certificates. What else are we supposed to do? Sue? Not likely to be successful. Cancel for a 45K point refund? No thanks.
As with all things "loyalty", your only ultimate recourse is to send future business elsewhere. Many of us are doing precisely that.
As with all things "loyalty", your only ultimate recourse is to send future business elsewhere. Many of us are doing precisely that.
Oct 5, 2018, 4:11 am
#540
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
What I don't quite understand is why there are no issues using Ritz certificates for free nights at any SPG property but we still can't use the travel packages at the same SPG properties. The IT computer integration doesn't make sense in this context. In both cases you're using a Marriott legacy certificate that has been converted to a new certificate type and you're booking at an SPG property.