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Travel Package General Discussion Thread

Travel Package General Discussion Thread

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Old Feb 10, 19, 12:35 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
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Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.

When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).

The codes for the New Category partial packages are:
5-night packages
  • OC5=530T/P530 is now NC4 QP53
  • OC6=570T/P570 is now NC4 QP53
  • OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
  • OC8=650T/P650 is now NC5 QP61
  • OC9=690T/P690 is now NC6 QP69
7-night packages
  • NC4 QP83 = OC5 830T/P830 (refund value: 45K)
  • NC4 QP87 = OC6 870T/P870 (refund value: 75K)
  • NC5 QP91 = OC7 910T/P910 (refund value: 105K)
  • NC5 QP95 = OC8 950T/P950 (refund value: 135K)
  • NC6 QP99 = OC9 990T/P990 (refund value: 165K)
  • NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
  • NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
Other 7-night packages
  • NC5 QP88 = OC7 P880 (refund value: 135K)
  • NC5 QP92 = OC8 P920 (refund value: 165K)
legend:
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;

************************************************** *******

MARRIOT UK: +44 20 7012 7312

For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!


New data point for the new year.

I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen

Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.

1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.​​​​​​​
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
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Old Sep 24, 18, 5:05 pm
  #436  
 
Join Date: Jun 2015
Posts: 189
Still no word on NC7's. Hard to believe that they didn't plan for them at all in advance of the changes!
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Old Sep 24, 18, 9:05 pm
  #437  
 
Join Date: Mar 2015
Location: YVR
Programs: Marriott Platinum Elite
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Originally Posted by JagoIV View Post
I called today to try-again on upgrading my travel package. I was able to successfully upgrade my old category 6 certificate to a new category 6 certificate and attach it to a reservation today. The process was pretty seamless and took only five minutes after getting a representative on the phone. I was told that all travel packages will be allowed to be upgraded one time. Good luck.
Which number did you call?

I've been trying to see if I could get a OC5 upgraded to NC5, but I've been hitting a brick wall.
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Old Sep 24, 18, 11:27 pm
  #438  
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Posts: 681
Originally Posted by sinfonia View Post
Does anyone know if it is possible to attach a lesser OC certificate to a reservation? That is - is it now (or was it previously) possible to attach an OC5 certificate to an OC7/NC5 reservation?

I ask because I had an OC5 that I discovered today was attached to a NC5 hotel reservation. I am almost certain that it was done by accident by a CSR when I asked them to detach a different certificate and attach it to this hotel reservation. But I am just curious if that somehow upgraded my certificate or not. I am guessing not, and I do not plan to use this reservation.
Originally Posted by nexusCFX View Post
I heard of this happening prior to the transition in a thread here. Somehow a rep stuck an OC5 onto a Tier 5 reservation. No idea what the outcome was though.
Originally Posted by kapooncha View Post
Not great would be my guess
Yeah, mine too. I need to detach it but am pretty confused what all needs to be done with my packages so have not done so. I would really feedback on how I am thinking to proceed. Would appreciate critiques/corrections of my methods:

1) My OC5 unattached certificate got accidentally attached to a NC5 hotel reservation that I planned to cancel anyway. Detach, trade OC5 830T for NC4 QP83 for 0K, leave unattached. Cancel this NC5 reservation.
2) My OC6 is attached to a NC4 reservation that I wish to keep. Detach OC6, trade OC6 870T for NC5 QP91 (for 30K?). Then, attach NC4 QP83 (in #1 above) to the NC4 reservation.
3) My OC7 is attached to a NC5 reservation that I wish to keep. Stay.
4) My OC8 is attached to a NC5 reservation that I wish to keep. Detach, trade OC8 950T for NC5 QP91 (is this right??? and [automatically?] receive 30K refund), then attach NC5 QP91 to the NC5 reservation.
5) My OC9 is attached to a NC7 reservation. Stay.
6) Use the NC5 QP91 (from #2 above) for a new reservation sometime in the next year.

Really dumb question - for #s 3 and 5 above, can I just keep the old certificates attached to the reservations and not touch the reservations? Does it benefit me to change them to new certificates and then reattach to the same old reservations? Does it benefit me to keep them as old certificates? Does it not matter?

Thanks much to all of you who have done so much legwork in this.
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Old Sep 25, 18, 6:17 am
  #439  
 
Join Date: Sep 2018
Posts: 2
Originally Posted by pentiumvi View Post
Which number did you call?

I've been trying to see if I could get a OC5 upgraded to NC5, but I've been hitting a brick wall.

i called the North American platinum line.

1-866-576-5696
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Old Sep 25, 18, 8:38 am
  #440  
 
Join Date: Jan 2013
Posts: 163
Originally Posted by JagoIV View Post
I called today to try-again on upgrading my travel package. I was able to successfully upgrade my old category 6 certificate to a new category 6 certificate and attach it to a reservation today. The process was pretty seamless and took only five minutes after getting a representative on the phone. I was told that all travel packages will be allowed to be upgraded one time. Good luck.
Sense has prevailed, thank you for the info! now I just need the points to drop in from the SPG amex.
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Old Sep 25, 18, 11:31 am
  #441  
 
Join Date: Jun 2011
Posts: 24
Sense may have prevailed for Platinum Elites, but maybe not for the rest of us mortals. I am being told 'absolutely no ability to upgrade to a higher category'. Thats calling the US Marriott Rewards number.
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Old Sep 25, 18, 11:34 am
  #442  
 
Join Date: Jun 2013
Location: RDU
Posts: 656
Originally Posted by JagoIV View Post
I called today to try-again on upgrading my travel package. I was able to successfully upgrade my old category 6 certificate to a new category 6 certificate and attach it to a reservation today. The process was pretty seamless and took only five minutes after getting a representative on the phone. I was told that all travel packages will be allowed to be upgraded one time. Good luck.
Do you know if they converted to the new package level and then upgraded it? Or just converted it straight from OC5 to NC5?
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Old Sep 25, 18, 2:25 pm
  #443  
 
Join Date: Nov 2005
Location: YXU
Programs: Marriott LTPP, AC
Posts: 14
Another DP: I called the US rewards line about another matter (All my SPG lifetime nights disappeared August 18, and the ticket I put in 4 weeks ago has still not been answered), and asked if I could convert my existing OC6 to a NC5. He went off for 2 minutes to look up the values, and told me I could for 30k points. I told him to go ahead, he went off for another 3 minutes and it is done. I received an email that my 870T was cancelled, and another that QP91 was redeemed.
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Old Sep 25, 18, 3:08 pm
  #444  
 
Join Date: Mar 2015
Location: YVR
Programs: Marriott Platinum Elite
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Originally Posted by so152so14 View Post
Sense may have prevailed for Platinum Elites, but maybe not for the rest of us mortals. I am being told 'absolutely no ability to upgrade to a higher category'. Thats calling the US Marriott Rewards number.
Platinum here, no luck getting upgrade either. Tried about a half dozen times.
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Old Sep 25, 18, 3:49 pm
  #445  
 
Join Date: Nov 2005
Location: YXU
Programs: Marriott LTPP, AC
Posts: 14
Originally Posted by pentiumvi View Post
Platinum here, no luck getting upgrade either. Tried about a half dozen times.
Were you trying for an upgrade from an existing New Category, or from an Old Category? I like to use the word "conversion" - my current read is that Marriott does not want to allow certificates to be upgraded, for whatever reason. However, if you hold an unconverted Old Certificate, they need to make a change to it anyway so it doesn't matter much to them what New Category you want (as long as you pay the difference of course).
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Old Sep 25, 18, 7:10 pm
  #446  
alc
 
Join Date: Dec 2008
Posts: 4,506
Called in (US line) and try to upgrade my OC5 to NC5 (7N) and no go, after a very long hold. Just told me they had been told they can't do that "yet" but also state this option "might" not be available ever again. After I hung up, I noticed they didn't convert any of my OC5 certs. I planned to use them in July next year, so, I am in no rush, just thought I will get the cert upgrade now while there is an opportunity....but
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Old Sep 25, 18, 8:47 pm
  #447  
 
Join Date: Mar 2015
Location: YVR
Programs: Marriott Platinum Elite
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Originally Posted by Betelgeuse451 View Post
Were you trying for an upgrade from an existing New Category, or from an Old Category? I like to use the word "conversion" - my current read is that Marriott does not want to allow certificates to be upgraded, for whatever reason. However, if you hold an unconverted Old Certificate, they need to make a change to it anyway so it doesn't matter much to them what New Category you want (as long as you pay the difference of course).
Trying to convert OC5 to NC5.
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Old Sep 26, 18, 12:14 am
  #448  
 
Join Date: Nov 2016
Posts: 6
Just call the plat line tonight and they can't upgrade my OC7 to NC6

Originally Posted by JagoIV View Post
I called today to try-again on upgrading my travel package. I was able to successfully upgrade my old category 6 certificate to a new category 6 certificate and attach it to a reservation today. The process was pretty seamless and took only five minutes after getting a representative on the phone. I was told that all travel packages will be allowed to be upgraded one time. Good luck.
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Old Sep 26, 18, 12:16 am
  #449  
 
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Gold, TK E+, IB+, VS FC, Hyatt Globalist, MR Plat Prem, IHG Plat, Hilton Gold
Posts: 6,036
Originally Posted by alc View Post
Called in (US line) and try to upgrade my OC5 to NC5 (7N) and no go, after a very long hold. Just told me they had been told they can't do that "yet" but also state this option "might" not be available ever again. After I hung up, I noticed they didn't convert any of my OC5 certs. I planned to use them in July next year, so, I am in no rush, just thought I will get the cert upgrade now while there is an opportunity....but
I would love to upgrade my OC5s to NC5s. But since it would be to use on SPG hotels, I don't see the point until we can actually attach the NCs to a reservation. Something tells me that upgrading certs to just leave them there for awhile is a recipe for disaster...
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Old Sep 26, 18, 4:54 am
  #450  
 
Join Date: Sep 2018
Posts: 1
7 night certificate requires member to show up for CI

I bought the 7-night certificate from other people, I just call the customer service to modify the hotel. I was asked by the cs to check if Member himself will present and stay. The new policy is that if the member does not present the CI verification, the e-certificate will not be triggered, and they will use the BAR price for billing.

Is there any DP which use the old 7 night and CI successfully recently?
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