Originally Posted by ExArkie (Post 30135450)

How does one find out what the "new number" is? When I try to log into my SPG account, all I get is a message that what I put in isn't correct. Sorted back through all of the e-mails since June (last SPG stay) and found nothing that says I have a new account number.

Originally Posted by ExArkie (Post 30135450)

How does one find out what the "new number" is? When I try to log into my SPG account, all I get is a message that what I put in isn't correct. Sorted back through all of the e-mails since June (last SPG stay) and found nothing that says I have a new account number.

Originally Posted by somekindahate (Post 30135746)

If you have both a Marriott Rewards and SPG account, you need to login using your actual SPG number and password. Make sure you are logging into the SPG version of the site (or just visit starwoodhotels.com). If the SPG Number/password isn't working, you may need to reset your password providing your SPG number

https://www.marriott.com/forgotPassw...mi?program=spg

When you login with the old SPG Number, you will get a message stating your new number. Both numbers, new and legacy, will be visible on your Profile page.

Originally Posted by HomerJ (Post 30139233)

Is there a way to look up your old points totals separate before the merger or are they gone.
I of course did not keep a hard copy record yet I know points are missing.
Without this it will be hard to prove.
Yes I should have been better organized and realized the potential of this to go sideways but I didn't.

Originally Posted by somekindahate (Post 30139357)

If you are referring to SPG points, the only snapshot I have is from an e-mail from SPG July 27 titled "One program is closer than ever" . It listed my SPG points total with a asterisk stating it was accurate as July 17, 2018

Like you, I completely forgot to take a screenshot and my points are still not restored. They claim this is being worked on, but I don't recall seeing anyone with their points/stays wiped out claiming they've been fixed so far.

Originally Posted by nlkm9 (Post 30143069)

I looked for this question but coudnt find it--I had several nites worth of points in my marriot acct and now just show 3000 points in SPG--where did my marriot points disappear to??
Thank You!!

Originally Posted by Horace (Post 30104898)

To everyone here who has an SPG account and a Rewards account and is concerned that their SPG points and nights have disappeared because signing in at SPG.com only shows Marriott Rewards points and nights:

— Unless you are one of the few who has taken action to combine your accounts while this function was briefly available online, you still have both accounts. The programs have been combined, while retaining three loyalty program brands, but member accounts have not been combined automatically.

— Marriott.com and SPG.com are now the same website, running on the same domain (Marriott.com), just with different branding. Unfortunately, browser cookies, the site's "Remember Me" function, and stored IDs & passwords (for example, in the Apple keychain) are causing confusion.

— When you sign in at SPG.com, your browser might use your Marriott ID and password, so you'll see your Marriott Rewards account, but with SPG branding.

— To see your SPG account, make sure you're fully logged out from the website and that "Remember me" is not checked. You may have to uncheck "Remember me" and then log in and out again.

— To see your SPG account, enter your SPG account number and password. Do not rely on stored account IDs or passwords. Do not rely on your email address as your ID if you use the same email ID for both accounts. You should now see your SPG account. Your old account balance will have been multiplied by 3.

— When you subsequently go to Marriott.com, you might encounter the same problem in reverse. It's the same solution in reverse.

— Don't try to be signed in to SPG and Marriott Rewards at the same time with the same browser.

As you might guess, I had the same problem. The solution above worked for me. I use a Safari under MacOS. Now, when I want to sign in to SPG or Marriott and I click in the "Email or Member Number" field, Safari gives a choice of both account numbers. In this case, I'm relying on Safari, not on Marriott's "Remember me" feature. Your experience might be different with other browsers and operating systems.

Originally Posted by HomerJ (Post 30143863)

I actually think it's my Marriott points that are the issue...the 3 :1 conversion from *wood seems fine it just seems my Marriott points I had accumulated are nowhere to be found.