Is not a browser thing... I went on different computers and ipads that I never logged into and have the same results. They might as well hire off shore ppl to manually move accounts instead of doing the "EY" way. Who is the dumb A that hire EY anyway when there are lots more savvy tech companies that does data migration and integration.
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Originally Posted by hotelfanatic
(Post 30117708)
Is not a browser thing... I went on different computers and ipads that I never logged into and have the same results. They might as well hire off shore ppl to manually move accounts instead of doing the "EY" way. Who is the dumb A that hire EY anyway when there are lots more savvy tech companies that does data migration and integration.
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Had 500k+ Starwood points, now zero.
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They are now saying they hope to have my points back in 7-10 days. In the meantime I can't book holiday award tickets. What a clusterf*ck.
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Originally Posted by jchock1
(Post 30124294)
They are now saying they hope to have my points back in 7-10 days. In the meantime I can't book holiday award tickets. What a clusterf*ck.
I'm guessing I'm in the same boat as you, all my points are gone, but all of my stays are all zeroed out as well. |
My favorite part of this whole debacle, they're still running their website satisfaction popup survey! 'How was your experience on marriott.com today?'
I'm pretty happy that I moved all my SPG points over a couple weeks before the merger, but I am still missing points/nights for recent stays and my reservations keep disappearing and reappearing, so hope they're all still ok |
SCHEDULED MAINTENANCE. As we work to improve the website and mobile app, you may experience intermittent delays or outages between the hours of 12 am Saturday to 4 am EST Saturday. Thank you for your patience.
Are they F kidding!!!! Looks like they are in UAT stage and we are the UAT testers. Where can I write a defect! Marriott, you guys screwed up big time. Many of us still don't have our spg points/stays/reservations after 1 week go live. Now I can't even login to spg.com since there is no option to login |
Originally Posted by hotelfanatic
(Post 30127137)
SCHEDULED MAINTENANCE. As we work to improve the website and mobile app, you may experience intermittent delays or outages between the hours of 12 am Saturday to 4 am EST Saturday. Thank you for your patience.
Are they F kidding!!!! Looks like they are in UAT stage and we are the UAT testers. Where can I write a defect! Marriott, you guys screwed up big time. Many of us still don't have our spg points/stays/reservations after 1 week go live. Now I can't even login to spg.com since there is no option to login |
So now my account shows 286 points from points posted from my Amex SPG card. So clearly they are not having issues posting new points. But still missing over 50k+ points from the merge. The issue is they don't seem to have any good answer to why this happened or when, or if, they every will get it fixed. Worrisome to say the least.
EDIT: Got through to a CSR. They don't seem to think anything is/should be amiss. They are investigating but honestly the woman on the phone seemed to think there was no issue at all. She checked my Marriott account and thought she solved the issue when she saw 150K+ points there, until I told her that that was always my Marriott Balance and has nothing to do with my SPG points! After that they always seem to get "disconnected". :( |
Originally Posted by pvn
(Post 30111330)
I am missing nights as well. I had 24 SPG nights so far this year, I started the merge and it shows 13 "lifetime" nights. I bailed on the merge process at that point, and tried logging into spg.com with my "new" spg number and it shows 13 nights for 2018 so far. :|
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Originally Posted by pvn
(Post 30132596)
Update, the missing stays that make up the 11 missing nights are now showing up in my (unmerged) spg account (using the new number), but it's still saying I only have 13 nights for 2018. Points seem to be correct.
What a freakin mess. Have they fired the IT team yet? |
I had no *wood but 776K MR points. My Credit card was cut and I was checking to see if the points posted and my balance is 0! I my lifetime PlatPremier now show Plat and I have 0 nights and 0 points!
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Looks like not only do you need to combine you need to merge accounts as well - https://www.marriott.com/loyalty/merge-my-accounts.mi
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Originally Posted by hotelfanatic
(Post 30134692)
What is this "New number"? Is this a work around because my spg number is not allowing me to login. When I sent for a password reset, spg send me a link to my Marriott acct. I am on hold for last 15 mins and still waiting for CSR.
What a freakin mess. Have they fired the IT team yet? |
Originally Posted by pvn
(Post 30135068)
When I tried to log in with my SPG number it told me I have a new 9-digit number. Logging in with that number and my old SPG password worked fine.
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