Points gone in merge

Old Aug 18, 18, 11:33 pm
  #1  
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Join Date: May 2005
Location: YYZ
Programs: AC Elite, SPG Platinum
Posts: 472
Points gone in merge

I looked for other threads to see if this was brought up, couldn't find any.

I had just over 65k starpoints before this merger, I now have about 6500. What did I miss because this is what I saw online before it all happened, (copy / pasted.) "In a one-time conversion on August 18, Starpoints® will automatically become points and your Starpoints balance will be multiplied by three.".

Any others experience this? I called and, and they said to call back tomorrow - can't help me now.

Last edited by tw1tch; Aug 18, 18 at 11:33 pm Reason: forgot a word
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Old Aug 18, 18, 11:36 pm
  #2  
 
Join Date: Aug 2018
Programs: spg, MR
Posts: 8
Same with me. Points disappeared!! Freaking out
dadbug is offline  
Old Aug 18, 18, 11:37 pm
  #3  
 
Join Date: Nov 2000
Location: DFW from PDX - UA 1K 2MM,Lifetime HHonnors Diamond, Bonvoy AMB/LT Tit, National Exec Elite, Hertz PC
Posts: 415
Me too

Only see Marriott points. No spg points at all. Status came over but no reservations or lifetime, etc.
dshafiee is offline  
Old Aug 18, 18, 11:56 pm
  #4  
 
Join Date: May 2005
Location: SFO
Programs: UA 1K
Posts: 335
Same here - hang tight. As long as you have a record you can make a claim later. My guess is that since the SPG points are the ones undergoing a conversion, they'll show up soon.
mongobot is offline  
Old Aug 19, 18, 2:15 am
  #5  
 
Join Date: May 2010
Posts: 444
Same situation here, hopefully it's just something they are working on.
jasonz9238 is offline  
Old Aug 19, 18, 2:22 am
  #6  
 
Join Date: Nov 2014
Location: Nomad
Programs: A3*G, TK*G, UIA PremEY Silv, CX Silv, Hyatt Diam, , Skyteam Elite+,HH Diam, SPG Plat100, EK Silv
Posts: 1,291
points are ok here but missing 70 nights
I guess will be fixed in the following days, no need to write them for that. Pop corn time
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Old Aug 19, 18, 2:25 am
  #7  
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Join Date: Feb 2004
Location: YVR
Programs: AC E75K 2MM former 14-year SE; UA MP Premier Silver; Marriott Bonvoy Lifetime Titanium Elite
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My points and nights look ok.
yyznomad is offline  
Old Aug 19, 18, 2:45 am
  #8  
 
Join Date: May 2006
Location: Vancouver/Toronto/Hong Kong
Programs: HGP Globalist, SPG P100, Hilton Dia
Posts: 283
Missing 20 nights at least.... I will just wait it out....
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Old Aug 19, 18, 2:55 am
  #9  
 
Join Date: Mar 2018
Location: NYC
Programs: DL 1.6MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 398
I was under the impression that SPG75 Plats would get Platinum Premier but my status shows as a Plat.

Last edited by Intl359Widget; Aug 19, 18 at 3:05 am
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Old Aug 19, 18, 3:03 am
  #10  
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Join Date: Feb 2004
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Originally Posted by Intl359Widget View Post
I was under the impression that SPG25 Plats would get Platinum Premier but my status shows as a Plat.
you mean 75

i show correctly as (LT) PPE, and only a handful of nights so far this year
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Old Aug 19, 18, 3:06 am
  #11  
 
Join Date: Mar 2018
Location: NYC
Programs: DL 1.6MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 398
Originally Posted by yyznomad View Post

you mean 75

i show correctly as (LT) PPE, and only a handful of nights so far this year
I just fixed my typo and yes I meant SPG75.
It would appear that they did not combine both of my accounts due to a space in my last name so I will have to call for manual intervention.
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Old Aug 19, 18, 3:30 am
  #12  
 
Join Date: Mar 2018
Location: SG
Programs: Marriott Plat Amb, oneworld Ruby
Posts: 117
I'm missing two nights during a concurrent two-room stay with a friend last weekend, which had already been credited to my SPG account (down from 83 nights to 81).

Points otherwise there in full, multiplied by 3.
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Old Aug 19, 18, 3:43 am
  #13  
 
Join Date: Jun 2009
Location: YYZ, MNL, WAW
Programs: AC SE100K (*G), SPG*Plat50, United Silver, Marriott Plat, Hyatt Explorist, Mlife Plat, Nexus/GE
Posts: 1,969
I am currently SPG Platinum, and completed 10 nights so far this year. This 10th night helped me qualify for Lifetime Gold status with SPG.

With the merger, one of the nights disappeared...it shows as 9 nights....so rather than being lifetime gold elite, it tells me I still have to qualify for Lifetime Silver Elite.

Clearly Marriott used a snapshot of our accounts as of a certain date and they $*)#()ed this up.
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Old Aug 19, 18, 3:51 am
  #14  
 
Join Date: Jan 2014
Posts: 1,153
Wow, I am facing every single issue as the ones being reported here.

My SPG account is just a copy paste of my MR account; all my trips, nights and points on SPG are gone. Even my status is not showing correctly, Platinum 50 qualified (valid until 02/28/2019) should have been converted to Platinum premier IIRC.

I was hoping to book some awards today but don't even have the points any more.
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Epicura is offline  
Old Aug 19, 18, 3:55 am
  #15  
 
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, SPG LT Plat
Posts: 1,331
Originally Posted by CanRulez View Post
I am currently SPG Platinum, and completed 10 nights so far this year. This 10th night helped me qualify for Lifetime Gold status with SPG.

With the merger, one of the nights disappeared...it shows as 9 nights....so rather than being lifetime gold elite, it tells me I still have to qualify for Lifetime Silver Elite.

Clearly Marriott used a snapshot of our accounts as of a certain date and they $*)#()ed this up.

I'm in a similar situation of missing nights on my account that got to Platinum status two weeks ago. Points are ok. Lifetime Gold status is ok, Will not worry about it for a while since I have no reservations at the moment. Like it was mentioned up thread, time to get the popcorn and monitor things.
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