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-   Marriott | Marriott Bonvoy (https://www.flyertalk.com/forum/marriott-marriott-bonvoy-766/)
-   -   Points gone in merge (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/1925938-points-gone-merge.html)

tw1tch Aug 18, 18 11:33 pm

Points gone in merge
 
I looked for other threads to see if this was brought up, couldn't find any.

I had just over 65k starpoints before this merger, I now have about 6500. What did I miss because this is what I saw online before it all happened, (copy / pasted.) "In a one-time conversion on August 18, Starpoints® will automatically become points and your Starpoints balance will be multiplied by three.".

Any others experience this? I called and, and they said to call back tomorrow - can't help me now.

dadbug Aug 18, 18 11:36 pm

Same with me. Points disappeared!! Freaking out

dshafiee Aug 18, 18 11:37 pm

Me too
 
Only see Marriott points. No spg points at all. Status came over but no reservations or lifetime, etc.

mongobot Aug 18, 18 11:56 pm

Same here - hang tight. As long as you have a record you can make a claim later. My guess is that since the SPG points are the ones undergoing a conversion, they'll show up soon.

jasonz9238 Aug 19, 18 2:15 am

Same situation here, hopefully it's just something they are working on.

frenchft Aug 19, 18 2:22 am

points are ok here but missing 70 nights ;)
I guess will be fixed in the following days, no need to write them for that. Pop corn time

yyznomad Aug 19, 18 2:25 am

My points and nights look ok.

l380 Aug 19, 18 2:45 am

Missing 20 nights at least.... I will just wait it out....

Intl359Widget Aug 19, 18 2:55 am

I was under the impression that SPG75 Plats would get Platinum Premier but my status shows as a Plat.

yyznomad Aug 19, 18 3:03 am


Originally Posted by Intl359Widget (Post 30099915)
I was under the impression that SPG25 Plats would get Platinum Premier but my status shows as a Plat.

you mean 75

i show correctly as (LT) PPE, and only a handful of nights so far this year

Intl359Widget Aug 19, 18 3:06 am


Originally Posted by yyznomad (Post 30099931)

you mean 75

i show correctly as (LT) PPE, and only a handful of nights so far this year

I just fixed my typo and yes I meant SPG75.
It would appear that they did not combine both of my accounts due to a space in my last name so I will have to call for manual intervention.

HollyGlen Aug 19, 18 3:30 am

I'm missing two nights during a concurrent two-room stay with a friend last weekend, which had already been credited to my SPG account (down from 83 nights to 81).

Points otherwise there in full, multiplied by 3.

CanRulez Aug 19, 18 3:43 am

I am currently SPG Platinum, and completed 10 nights so far this year. This 10th night helped me qualify for Lifetime Gold status with SPG.

With the merger, one of the nights disappeared...it shows as 9 nights....so rather than being lifetime gold elite, it tells me I still have to qualify for Lifetime Silver Elite.

Clearly Marriott used a snapshot of our accounts as of a certain date and they $*)#()ed this up.

Epicura Aug 19, 18 3:51 am

Wow, I am facing every single issue as the ones being reported here.

My SPG account is just a copy paste of my MR account; all my trips, nights and points on SPG are gone. Even my status is not showing correctly, Platinum 50 qualified (valid until 02/28/2019) should have been converted to Platinum premier IIRC.

I was hoping to book some awards today but don't even have the points any more.

Zacnlinc Aug 19, 18 3:55 am


Originally Posted by CanRulez (Post 30100010)
I am currently SPG Platinum, and completed 10 nights so far this year. This 10th night helped me qualify for Lifetime Gold status with SPG.

With the merger, one of the nights disappeared...it shows as 9 nights....so rather than being lifetime gold elite, it tells me I still have to qualify for Lifetime Silver Elite.

Clearly Marriott used a snapshot of our accounts as of a certain date and they $*)#()ed this up.


I'm in a similar situation of missing nights on my account that got to Platinum status two weeks ago. Points are ok. Lifetime Gold status is ok, Will not worry about it for a while since I have no reservations at the moment. Like it was mentioned up thread, time to get the popcorn and monitor things.


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