MattEvan

To update: they made this right. Went above and beyond. GM is super accessible and hands-on. Excited for my first stay here soon.

Radiation Station

What did they do to make it right?

MattEvan

Among other things: the chief concierge called me and gave me his personal WA to message.

MorganB

Has anyone else stayed here? I am considering staying at the Edition, Tokyo Aman or Tokyo Four Season Otemachi for a two night stay after a direct flight from DFW before leaving for Osaka.

Edition has the following rooms I am considering:

King Bed Balcony City View 546sf - $638 per night
Suite, 1 King Bed, City View 753sf - $708 per night
Premier Suite, 1 Bedroom City View 969sf $811 per night

Aman :
Deluxe Palace Garden View King 764sf -$863 per night
Premier King 861sf - $932 per night

Four Seasons Otemachi :
Superior Room, 1 King Bed, Garden View (Imperial) 527sf - $626 per night
Deluxe Room, 1 King Bed, Garden View (Imperial) 581sf - $742 per night
Studio, 1 King Bed 656 sf - $863 per night.

Thoughts?

MattEvan

I am here now for a week-long stay.

It's an endlessly interesting property and I am really impressed so far.

I booked a Terrace Loft and it's an outstanding category. I would recommend booking the two Twin in this cat, over the King. The Twin has a kitchenette and has a much better layout.

GM and exec team are very visible and engaged. I think like Andaz it will take time to adapt the Edition concept to Japanese culture.

MattEvan

OK, so I have stayed here a few times over the last three months. Overall, my impressions are mixed.

The hotel is mostly great, but it's completely lacking omotenashi, and it's not in the elite top tier of Tokyo luxury hotels (Aman, PHT, MO, Palace, Hoshinoya, and a few others. Sometimes Andaz.). In other words, this hotel could be in London or Los Angeles, and you would never know if you didn't look out the window.

The Tokyo Edition is also very influencer-driven, which makes my skin crawl. The crowd is odd, and the people watching is quite sad, actually.

Physical plant is high-quality, but the light color furnishings are already somewhat worn and stained.

The GM and rooms director are very accessible and eager to help. The concierge is well-intended but nothing special. They were competent are executing my detailed and specific instructions, and did propose some interesting options, but no "magic".

Location is solid if Minato City is where you want to be based.

Breakfast is table service, but buffet quality.

Some things I learned which were not proactively shared:

• Inclusive breakfast can be taken in-room for a ~1000 JPY surcharge.
• The Virtuoso benefits are only F&B and spa, not other incidentals.
• There is often a high degree of variance in room size within categories. In suites and premium rooms, ask for kitchenette rooms as they are almost always the best in category.
• Upgrading is stingy, book the cat you need or want.

For me the headline is: Edition is not the right brand for my tastes and preferences.

Here are some random photos. If there is something else you want to see, let me know.




Tower-side view.


Breakfast on terrace

PM's VIP helicopter landing atop his office.

supermintyfresh

Stayed here as Titanium Elite in early Dec and agree that the property is lacking in omotenashi, and also concur regarding the stingy upgrades. The crowd staying here seems to be young influencers, and a lot of foreigners rather than any native Japanese.

I kind of wanted a Tokyo tower view so looked on the app to see if there any available to potentially score an upgrade on the day of check in. There was, so I messaged in via the app -- no response. Then I inquired again during check-in several hours later, and they said the 'tower view' rooms were all fully booked.

Meanwhile a person next to me was getting upgraded to the room I wanted (I think perhaps they booked via Amex FHR and also had Elite status) -- and there were still rooms left on the app when I checked later. Too tired to make a scene so just decided to drop it. They did upgrade me from a regular deluxe base room to premier room (albeit without the tower).

Still I feel like there is no need to lie just to deny me an upgrade. But I guess it is easier to tell the white lie than to explain why. Perhaps the GM has told the front desk to be stingy with upgrades?

I ended up liking the RC Tokyo much better... and would probably choose that again if given the opportunity.

Edit: Had another stay more recently (RC was like twice the price for the same dates). The service was markedly better than the last (not sure if it was just dependent on which staff is on duty but from check in to the valet, the staff seemed more proactive and better trained). Still no upgrade though but it's busy in Tokyo now so can't blame them.

Intl359Widget

I recently completed an one night stay at the EDITION in Tokyo (Toranomon) and have to agree with everyone that the hotel is lacking in omotenashi. This was my first stay at an EDITION and I was completely underwhelmed by the experience even though I knew that my Ambassador status would not get me anything except the guaranteed 4pm checkout. I was not offered a Terrace or Suite despite a colleague with only Platinum status receiving a Terrace upgrade over the same dates. They did however move me to a Tower facing room which was lovely to admire at all hours of the day and night.

I didn’t dine at the hotel but the restaurants and bars looked lovely in the lobby area with all the greenery and the outdoor terrace as well. I don’t think I would be able to justify staying at an EDITION in the future when I receive better service and recognition at St. Regis and the Ritz.

teltehdog

Need some input, I book the Tokyo Edition for a reward night stay this summer, for 2 queen bedroom for 2 guests. I have 2 kids 14, and 16 the total guest is 4. On the reservation, I only put 2 guests what is the chance I will be charged extra and could it be better if I just check in myself ask for 2 room keys then tell my kids to go to walk around first and then go meet at the room,

CPH-Flyer

The maximum occupancy for the room is 3. So being 4 is a bit of an issue. As long as you are three, and don't need an extra bed, there is no extra charge.

I would advise against being above the max occupancy number in the room....

Radiation Station

Don’t think the deceptive approach is gonna work out well for you in Japan…

Nagasaki Joe

The hotel staff will catch this maneuver immediately. It's not worth the trouble and hassle that would follow.

supermintyfresh

Agree it is risky, but very likely that you can indeed get away with it , especially if it is just for one night (not that you should proceed with this plan). Japan hotels are usually a stickler for occupancy counts unlike in the US. There are probably occupancy regulations/laws surrounding this.

Depends how obvious your kids are when they enter or how much attention they attract. You enter from the ground floor to the ?32 floor lobby. You do have to pass the concierge and check in desk but depending on time of day it may be quite busy. For a 200 room hotel, they can't pay attention to all the guests or what they look like. Who is to say they are not a day guest of a guest? I had friends who I escorted up to my room to visit and no one batted an eye.

I guess the most obvious part would be when they are towing luggage. Definitely give all the bags to the bell desk to send to your room, if you decide to proceed with this. (Again, not that you should)

CPH-Flyer

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You enter at the ground floor, staff will meet and greet you there, and send a message up to the lobby level. Unless they are not planning to go in and put a lot, but just staying out, there is no way they would not notice that the kids were coming and going.

OP, just pay for the rooms needed to stay four persons, and no shenanigans are needed!

ElevatorEnthusiast

Can OP stack their children and cover them in a trench coat?