Dec 23, 2017, 4:40 pm
Last edit by: windhund
Has an Arrival/Departure Lounge, where travelers can unwind after a long flight. Personal showers and lockers in the lounge also are available to those who need to check out of their rooms before leaving the resort.
Has an amazing view from the Adult Only Infinity Pool
Daily resort fee USD 30 plus tax will be added to rate. As of 2018, the resort fee benefits were as listed below. However, this list came from a card labeled "Resort Fees & Amenities: Elite", and it's not clear which ones are different for or apply only to elites. There's also a disclaimer: "The Resort Fee includes a variety of amenities for our guests. Please note some amenities are subject to availability."
Has an amazing view from the Adult Only Infinity Pool
Daily resort fee USD 30 plus tax will be added to rate. As of 2018, the resort fee benefits were as listed below. However, this list came from a card labeled "Resort Fees & Amenities: Elite", and it's not clear which ones are different for or apply only to elites. There's also a disclaimer: "The Resort Fee includes a variety of amenities for our guests. Please note some amenities are subject to availability."
- Complimentary daily internet
- Unlimited US Domestic, long distance & local phone calls
- Outgoing domestic US fax service (up to 20 pages)
- 15% on Laundry and Dry Cleaning Services
- 30-minute personal photo session and package upgrade
- Daily Fitness Classes
- Daily Hawaiian Cultural Activities
- 1 hour bicycle rental (2 bicycles per stay)
- Bottled Water (2 per day)
- Welcome shell lei greeting upon arrival
- Courtesy rides within the Wailea Resort (upon availability)
- Beach Chair Rental (2 per day)
- Cabana Rentals: 10% discount on full-day cabana rentals at 'Ohi pools, Maluhia pools & NALU adventure pool. Dial 'At Your Service' for reservations
- Mandara Spa: 10% discount on 50-minute service (excludes special promotions and events)
- Ocean Concierge & Activities: 20% discount on weekly paddle board rental; complimentary fish identification card; complimentary introductory morning scuba lesson. Visit the 'Ohio Pools for reservations.
- The Movie House: complimentary movie screenings. View the weekly schedule for showtimes.
- GameSpace: complimentary access to GameSapce, featuring foosball, billiards, shuffleboard, vintage arcade and Xbox games [for those who haven't been back since the renovation, this is an indoor gaming area they added as part of the renovations. It's at the far end of the lobby opposite the Starbucks.]
- Akamai Business Center: 20% discount on FedEx & UPS Shipping
Wailea Beach Marriott Resort & Spa, Maui, Hawaii [Master Thread]
Sep 1, 2022, 2:39 am
#1861
Join Date: Apr 2006
Location: ASE
Programs: UA 1MM, AA1MM PLTPRO, Hertz PC, National EXC, Hyatt Explorist, Hilton/Marriott Gold, IHG Platinum
Posts: 3,357
And elite benefits are tremendous at the HR Maui, too, as a Globalist, especially on a points stay. A nice lounge, complimentary parking, no resort fee, and on my last upgrade, a suite upgrade with an ocean view as a Globalist. But I do miss that $10 Starbucks card I got at the WBR and ground floor room...NOT!
Sep 1, 2022, 7:51 pm
#1864
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,467
Sep 1, 2022, 8:41 pm
#1865
Join Date: Jun 2015
Location: DAY
Programs: Rapid Rewards, Skymiles, Hilton HHonors, SPG/Marriott Rewards
Posts: 4,952
Sep 14, 2022, 6:36 am
#1866
Join Date: Dec 2021
Posts: 5
Stayed here for one night, using a 50k free night certificate (probably impossible now). I'm Platinum.
The good:
Room was ready early and received a beachfront upgrade. Great view.
Beautiful pools and plenty of seating available
Free mai tais are a good touch
The bad:
Check-in was a mess not befitting a property at this price point (very bad in comparison to the Mauna Kea or Hyatt Regency Maui)
We had a problem with our room key that took a while to resolve
Our room was not super clean
As noted again and again, the free breakfast is not good. At a minimum you should get to choose your breakfast pastry.
The meh:
The beach situation is just ok - we visited the beaches both to the north and south to swim which is good as there isn't much space for lounging
No real ambiance... Generic / convention feel.
My husband and I agree this product pales in comparison to the Mauna Kea, minus the pools. We also preferred our four nights at the Hyatt Regency for the value. It was a good use of a 50k certificate.
The good:
Room was ready early and received a beachfront upgrade. Great view.
Beautiful pools and plenty of seating available
Free mai tais are a good touch
The bad:
Check-in was a mess not befitting a property at this price point (very bad in comparison to the Mauna Kea or Hyatt Regency Maui)
We had a problem with our room key that took a while to resolve
Our room was not super clean
As noted again and again, the free breakfast is not good. At a minimum you should get to choose your breakfast pastry.
The meh:
The beach situation is just ok - we visited the beaches both to the north and south to swim which is good as there isn't much space for lounging
No real ambiance... Generic / convention feel.
My husband and I agree this product pales in comparison to the Mauna Kea, minus the pools. We also preferred our four nights at the Hyatt Regency for the value. It was a good use of a 50k certificate.
Sep 15, 2022, 10:35 am
#1867
Join Date: May 2021
Posts: 222
As a quick update after my 3-night stay here over Labor Day weekend:
- As a platinum, we were first offered a complimentary upgrade to "ocean-view room" in the tower; we asked for *any* option outside the tower and, after discussion with the manager, we were given a partial ocean view overlooking the luau area (Hale 7).
- We appreciated the luau option, but would have preferred a more ocean-facing room. Regardless, grabbing a make-your-own poke from the nearby market and watching the free luau was great!
- Check-in definitely felt rushed with a "scan this QR code for all the available activities and options" and a 2-dimensional "here's how to get to your room". Maybe we're directionally challenged, but even after being guided there by the bellman, we got lost multiple times trying to navigate ourselves around through the multiple floors.
- I had asked in the thread previously about sun exposure at the adults-only pool and it's pretty brutal in the afternoon, unless you get a cabana; the umbrellas (if they weren't taken down due to wind) are not angled to obscure the sun after ~2pm, so you'd be baked in your chair.
- Feel like a total sucker by paying for non-valet parking because the gate was left up 24/7; I don't think I ever even scanned the blank white 'parking card' given to me
- In the welcome email we received a few weeks ahead of time, I got the same spiel about upgrade options not being guaranteed and pushing for a paid upgrade; interestingly, in the same chain of emails, I tried to request an alternative to the breakfast voucher (eg the $100 payment), but was entirely ignored on that point despite multiple requests; I really should've followed-up because breakfast was the epitome of meh - even got multiple moldy fruit cups from Whale's Tale =/
- The real highlight was the sunset and night sky at the AO infinity pool; definitely wish we had worked our schedule around doing this every evening!
- As a platinum, we were first offered a complimentary upgrade to "ocean-view room" in the tower; we asked for *any* option outside the tower and, after discussion with the manager, we were given a partial ocean view overlooking the luau area (Hale 7).
- We appreciated the luau option, but would have preferred a more ocean-facing room. Regardless, grabbing a make-your-own poke from the nearby market and watching the free luau was great!
- Check-in definitely felt rushed with a "scan this QR code for all the available activities and options" and a 2-dimensional "here's how to get to your room". Maybe we're directionally challenged, but even after being guided there by the bellman, we got lost multiple times trying to navigate ourselves around through the multiple floors.
- I had asked in the thread previously about sun exposure at the adults-only pool and it's pretty brutal in the afternoon, unless you get a cabana; the umbrellas (if they weren't taken down due to wind) are not angled to obscure the sun after ~2pm, so you'd be baked in your chair.
- Feel like a total sucker by paying for non-valet parking because the gate was left up 24/7; I don't think I ever even scanned the blank white 'parking card' given to me
- In the welcome email we received a few weeks ahead of time, I got the same spiel about upgrade options not being guaranteed and pushing for a paid upgrade; interestingly, in the same chain of emails, I tried to request an alternative to the breakfast voucher (eg the $100 payment), but was entirely ignored on that point despite multiple requests; I really should've followed-up because breakfast was the epitome of meh - even got multiple moldy fruit cups from Whale's Tale =/
- The real highlight was the sunset and night sky at the AO infinity pool; definitely wish we had worked our schedule around doing this every evening!
Sep 15, 2022, 10:47 am
#1868
Join Date: Jul 2005
Location: SFO/SEA
Programs: Amex Biz Cent, Marriott LTP, Avis PC, Hilton Owners Diamond, AS MVP
Posts: 3,380
Anybody have experience requesting a paid extra late checkout (something like 6-8PM)? Our departing flight is a redeye at 10PM and it would be nice to have access to a room throughout the day since we will have a 2 year old with us, but would rather not have to pay full freight for an extra night since we wouldn't be utilizing the room overnight. I'm happy to pay some sort of surcharge/half day rate if that's an option but I haven't seen it mentioned before. Figured I'd check here before reaching out to them directly. FWIW, this would be in early November and it seems like that's pretty low season.
Oct 9, 2022, 7:27 pm
#1869
Join Date: Nov 1999
Location: SoCal; DO-RAGS: Old Gold tagged, PIP, LatPass 1/2, AA 4MM, HH LT Diamond, Marriott Titanium/LT Plat, Omni
Posts: 9,180
One one hand I respect the honesty that three nights in November aren’t eligible for SNAs (fwiw, same length at Royal Hawaiian in February has half a dozen upgrade options), but on the other hand I’m surprised that ocean/high views aren’t on offer. I’ve had good and great upgrades here with and without SNAs. I’ve never figured out if there is any remuneration to the hotel for eating up SNAs, but since I’ll likely get a decent room and view anyway, it seems like a missed opportunity. Probably I’d avoid the stress and uncertainly and put in for a minor upgrade to try to jump ahead of the hordes of other titaniums to make sure that the only blue I see isn’t sky…particularly versus them who aren’t paying with points.
Nov 15, 2022, 10:27 am
#1870
Join Date: Feb 2021
Posts: 53
Just booked for 6 days and 5 nights in December for 3 of us. It took 36 hours to get my Chase UR transferred over to get to the 400k for the 5 nights (1 night was free), and ended up with a "Garden View Room - Guest Room - 1 King or 2 Queen." Not sure what to expect, but I did put in that it was my wife's birthday. I'm also a Titanium Elite, so not sure what upgrade I can even hope for, seeing that a partial ocean view room was 400,000 points + $1800, or $950/nt.
Nov 19, 2022, 11:14 pm
#1871
Join Date: Dec 2016
Posts: 94
Just booked for 6 days and 5 nights in December for 3 of us. It took 36 hours to get my Chase UR transferred over to get to the 400k for the 5 nights (1 night was free), and ended up with a "Garden View Room - Guest Room - 1 King or 2 Queen." Not sure what to expect, but I did put in that it was my wife's birthday. I'm also a Titanium Elite, so not sure what upgrade I can even hope for, seeing that a partial ocean view room was 400,000 points + $1800, or $950/nt.
Last edited by skw1; Dec 3, 2022 at 7:15 pm
Nov 20, 2022, 8:07 am
#1872
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,991
Nov 24, 2022, 11:34 am
#1874
Join Date: Dec 2014
Posts: 297
I only recently emailed the hotel for suggestion on where to book private surfing lessons for my kids. I did NOT even ask about upgrade as a titanium and the person who replied just outlined how much I would have to pay for an upgrade. It was just strange and also she was pushing for PAID upgrade saying it‘s always at full capacity at the hotel.
Nov 24, 2022, 1:44 pm
#1875
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,991
Any luck with upgrades?
I only recently emailed the hotel for suggestion on where to book private surfing lessons for my kids. I did NOT even ask about upgrade as a titanium and the person who replied just outlined how much I would have to pay for an upgrade. It was just strange and also she was pushing for PAID upgrade saying it‘s always at full capacity at the hotel.
I only recently emailed the hotel for suggestion on where to book private surfing lessons for my kids. I did NOT even ask about upgrade as a titanium and the person who replied just outlined how much I would have to pay for an upgrade. It was just strange and also she was pushing for PAID upgrade saying it‘s always at full capacity at the hotel.