Mar 19, 2016, 3:30 pm
Last edit by: gengar
As per https://www.starwoodhotels.com/tribu...language=en_US :
SLS Las Vegas joined SPG in December 2015, having previously being a Hilton Curio (see this thread in the FT Hilton forum.)
Pre-opening discussion is here.
Opening promotion : Celebrate SLS Las Vegas. Register & pick your card to reveal your offer.
The 289-room LUX Tower, one of the three towers onsite, will undergo a conversion and renovation and reopen as W Las Vegas in September 2016. The W will have its own dedicated entrance, lobby, meeting space, pool and facilities and will be managed by Starwood while the remainder of the SLS will remain under its current management. Discussion here.
Shuttle from the LAS Airport stops at 8PM, and is not free for guests to take as of April 1st, 2016. Call property for updates and more info as they don't have it posted on their website.
The SLS Las Vegas, a Tribute Portfolio Resort will be leaving Marriott on August 17, 2018. Reservations for dates on or after August 17, 2018, will not be eligible for Starwood Preferred Guest membership benefits, award redemption or accrual.
SLS Las Vegas joined SPG in December 2015, having previously being a Hilton Curio (see this thread in the FT Hilton forum.)
Pre-opening discussion is here.
Opening promotion : Celebrate SLS Las Vegas. Register & pick your card to reveal your offer.
The 289-room LUX Tower, one of the three towers onsite, will undergo a conversion and renovation and reopen as W Las Vegas in September 2016. The W will have its own dedicated entrance, lobby, meeting space, pool and facilities and will be managed by Starwood while the remainder of the SLS will remain under its current management. Discussion here.
Shuttle from the LAS Airport stops at 8PM, and is not free for guests to take as of April 1st, 2016. Call property for updates and more info as they don't have it posted on their website.
SLS Las Vegas NV, LEAVING SPG/Marriott Aug 17, 2018 [Master Thread]
Mar 25, 2016, 9:51 am
#106
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,220
I have three rooms booked here for a stay soon. So far I have had my spg number disappear from first ONE reservation then a second one...
Very frustrating and something that has not happened before...
The hotel also sent me a email stating the deposit would be 729$ per night, I raised a complaint about this and got a reply that no sucj amount is debited but no explanation from the hotel why they sent the email!
I hope the stay itself goes better!
Very frustrating and something that has not happened before...
The hotel also sent me a email stating the deposit would be 729$ per night, I raised a complaint about this and got a reply that no sucj amount is debited but no explanation from the hotel why they sent the email!
I hope the stay itself goes better!
Yes, be very vigilant with everything the front desk does. They are all very nice and pleasant but I had so many errors I'd almost rather have a grumpy FDC who does everything right.
Mar 25, 2016, 10:47 am
#107
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,962
I have no idea why the spg numbers disappear! Never heard of that happening anywhere else, ever.
Yes, be very vigilant with everything the front desk does. They are all very nice and pleasant but I had so many errors I'd almost rather have a grumpy FDC who does everything right.
Yes, be very vigilant with everything the front desk does. They are all very nice and pleasant but I had so many errors I'd almost rather have a grumpy FDC who does everything right.
Mar 25, 2016, 12:38 pm
#108
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,220
Edit: Just checked my e-mail and William, you rock. I haven't done all the math but it almost looks like TOO many points!
Mar 25, 2016, 12:49 pm
#109
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,962
My dropped number was not on a BRG rate - just a plain old, see the rate on the website and click. But what ended up happening, since the number was not there, and I had to go through the "report missing stay" route, was that they did not give me the 3x pts offer I booked. Hopefully I can get that straightened out...it's not much, but it's what I bargained for.
Edit: Just checked my e-mail and William, you rock. I haven't done all the math but it almost looks like TOO many points!
Edit: Just checked my e-mail and William, you rock. I haven't done all the math but it almost looks like TOO many points!
I just wish hotel shenanigans would cease
Glad they got your points sorted! I am crossinh my fi gera hoping I wont need intervention
Mar 25, 2016, 12:53 pm
#110
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,220
And for the record, I had also asked about the 500 pt bonus (the "pick your prize" promotion) and William said there would be a sweep in April, so that's good to know.
We stayed at Paris right after SLS but I know those Total Rewards stays take much longer to post, so I'm being patient there.
We stayed at Paris right after SLS but I know those Total Rewards stays take much longer to post, so I'm being patient there.
Mar 25, 2016, 1:30 pm
#111
Company Representative - Starwood
Original Poster
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Mar 25, 2016, 1:34 pm
#112
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,643
We are looking into the disappearing SPG number issue at SLS Las Vegas, a Tribute Portfolio Resort, but preliminary findings do not lay the blame at the property. For instance, in your case, it appears that an ECOMM associate may have deleted the SPG number in error, so we are looking into getting it restored.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Mar 25, 2016, 1:36 pm
#113
Company Representative - Starwood
Original Poster
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
No, but they might want to be pointed in a different direction. 
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Mar 25, 2016, 2:16 pm
#114
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,962
Thanks,
This is intresting as it happened TWICE with the same hotel and the email I received from the BrG desk indicated the blame lay with the hotel
I am still concerned that the hotel is sending me confirmations with a 729$ deposit amount but I will see what happens
This is intresting as it happened TWICE with the same hotel and the email I received from the BrG desk indicated the blame lay with the hotel
I am still concerned that the hotel is sending me confirmations with a 729$ deposit amount but I will see what happens
We are looking into the disappearing SPG number issue at SLS Las Vegas, a Tribute Portfolio Resort, but preliminary findings do not lay the blame at the property. For instance, in your case, it appears that an ECOMM associate may have deleted the SPG number in error, so we are looking into getting it restored.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Mar 25, 2016, 2:17 pm
#115
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,962
Mar 25, 2016, 3:25 pm
#116
Join Date: Mar 2013
Location: Tennessee
Programs: Bonvoy Titanium Elite, Bonvoy Lifetime Platinum, Southwest AL CP, Hyatt Globalist
Posts: 223
My dropped number was not on a BRG rate - just a plain old, see the rate on the website and click. But what ended up happening, since the number was not there, and I had to go through the "report missing stay" route, was that they did not give me the 3x pts offer I booked. Hopefully I can get that straightened out...it's not much, but it's what I bargained for.
Edit: Just checked my e-mail and William, you rock. I haven't done all the math but it almost looks like TOO many points!
Edit: Just checked my e-mail and William, you rock. I haven't done all the math but it almost looks like TOO many points!
Last edited by pageboy; Mar 25, 2016 at 3:40 pm
Mar 25, 2016, 6:56 pm
#118
Join Date: Oct 2011
Location: BKK
Programs: World of Hyatt Globalist; Marriott Bonvoy LTP; IHG Plat
Posts: 2,233
Mar 27, 2016, 10:31 am
#119
Join Date: Jan 2012
Location: NYC
Programs: Delta DM, SPG Plat 100 (LT Gold), IHG Spire, Hyatt Diamond, HH Gold, National EE, Hertz Prez Circle
Posts: 473
I'm booked there in a few weeks and curious to see what it is about, but at >$175/night when all is said and done I'm debating canceling. Does anyone have experience with how SPG Platinum/TotalRewards Gold members are treated at LINQ?
Mar 27, 2016, 12:46 pm
#120
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,962
We are looking into the disappearing SPG number issue at SLS Las Vegas, a Tribute Portfolio Resort, but preliminary findings do not lay the blame at the property. For instance, in your case, it appears that an ECOMM associate may have deleted the SPG number in error, so we are looking into getting it restored.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
It really is a bit of a pain... Luckily its fast to spot as the reservation disappears from the app but still seems odd that after years of BRGs this is all of a sudden happening this often?
Not very cool