Feb 18, 2019, 10:57 am
Last edit by: bhrubin
As of February 2019 this hotel no longer offers club lounge access to Marriott Platinum and higher guests, even if upgraded to a room category which would otherwise offer lounge access, so lounge access mentioned in older reviews would no longer apply.
The hotel also no longer participates in Suite Night Awards.
Breakfast offering for Platinum and higher is in restaurant, buffet plus made to order eggs.
Expert Review from May 2018 posted to the Luxury Hotels Forum: “Stunning hard product with great concierge and service”
https://www.flyertalk.com/hotel-revi...d-service-2620
The hotel also no longer participates in Suite Night Awards.
Breakfast offering for Platinum and higher is in restaurant, buffet plus made to order eggs.
Expert Review from May 2018 posted to the Luxury Hotels Forum: “Stunning hard product with great concierge and service”
https://www.flyertalk.com/hotel-revi...d-service-2620
The Prince Gallery Tokyo Kioicho, Japan, LC [Master Thread]
Jan 8, 2019, 1:25 pm
#482
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
Any 2019 stays yet? Are they still giving lounge access to Plat and above? Are lounge/breakfast offerings the same, or should I assume that the restaurant breakfast is no longer offered for free?
Jan 8, 2019, 5:56 pm
#483
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
I'll likely be staying here for the 5th time this weekend if my LNF gets approved — first time since the Marriocalypse.
Jan 8, 2019, 6:16 pm
#484
Join Date: Aug 2014
Location: YYZ
Programs: Ex-Bonvoyed, Hyatt, Hilton, BR, AC, AA
Posts: 1,297
Sort of peeved I had to politely ask before getting any sort of upgrade but overall the stay has been good so far (but I only got here last night).
Jan 14, 2019, 7:29 am
#485
Join Date: Dec 2011
Location: Singapore
Programs: SPG Plat, HH Gold, CX DM, A3 Gold
Posts: 49
Currently eating breakfast at the restaurant on 36F. Both lounge and restaurant breakfast are offered for plat, as are the 1000 points or chopsticks welcome amenities.
Sort of peeved I had to politely ask before getting any sort of upgrade but overall the stay has been good so far (but I only got here last night).
Sort of peeved I had to politely ask before getting any sort of upgrade but overall the stay has been good so far (but I only got here last night).
Jan 14, 2019, 9:43 am
#487
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Currently eating breakfast at the restaurant on 36F. Both lounge and restaurant breakfast are offered for plat, as are the 1000 points or chopsticks welcome amenities.
Sort of peeved I had to politely ask before getting any sort of upgrade but overall the stay has been good so far (but I only got here last night).
Sort of peeved I had to politely ask before getting any sort of upgrade but overall the stay has been good so far (but I only got here last night).
Jan 14, 2019, 9:46 am
#488
Join Date: Aug 2014
Location: YYZ
Programs: Ex-Bonvoyed, Hyatt, Hilton, BR, AC, AA
Posts: 1,297
I'm not sure I would've even asked for an upgrade if they even gave me a "token upgrade" since I was alone. But I just had to ask if they offered literally nothing when availability was there.
Jan 15, 2019, 8:35 pm
#489
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
That's what they seem to have given me, even though availability wasn't showing. I think they must have blocked the room for me as early in the morning of my arrival, the reservation was also showing as "in progress" in my account (and unlike under SPG, I wasn't able to check the room type).
BTW, breakfast in the lounge was awesome, although I wasn't very impressed with happy hour food last night.
BTW, breakfast in the lounge was awesome, although I wasn't very impressed with happy hour food last night.
Jan 15, 2019, 10:02 pm
#490
Join Date: Aug 2014
Location: YYZ
Programs: Ex-Bonvoyed, Hyatt, Hilton, BR, AC, AA
Posts: 1,297
That's what they seem to have given me, even though availability wasn't showing. I think they must have blocked the room for me as early in the morning of my arrival, the reservation was also showing as "in progress" in my account (and unlike under SPG, I wasn't able to check the room type).
BTW, breakfast in the lounge was awesome, although I wasn't very impressed with happy hour food last night.
BTW, breakfast in the lounge was awesome, although I wasn't very impressed with happy hour food last night.
The happy hour offerings are nothing special, but if you like sweets, the afternoon tea desserts are pretty good! I usually go for sake after happy hour to kick start the night.
Jan 22, 2019, 3:48 pm
#492
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
It’s also possible that the IT is glitching yet again. The hotel offers SNAs but there are very few suites overall.
Last edited by bhrubin; Jan 23, 2019 at 12:02 am
Jan 22, 2019, 10:20 pm
#493
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
Agreed, their food can be very good. I enjoyed their Japanese breakfast in Oasis Garden very much as well, although their American breakfast is mediocre.
The happy hour offerings are nothing special, but if you like sweets, the afternoon tea desserts are pretty good! I usually go for sake after happy hour to kick start the night.
The happy hour offerings are nothing special, but if you like sweets, the afternoon tea desserts are pretty good! I usually go for sake after happy hour to kick start the night.
You might have enjoyed their sake "experience" that I noticed on my room's iPad and did. It's a tasting of three kinds of (cold) sake (a sake cup of each) served with beautiful snacks consisting of spinach with crab, sashimi (presented with a bit of lavender and some other trimmings), and their green tea flavored nuts, with some education about sake at the small high bar at the entrance to their 35th floor Japanese restaurant. I booked it through the concierge and the cost was 2,500 yen.
Jan 23, 2019, 1:10 am
#494
Join Date: Apr 2009
Posts: 298
Non-refundable rates are SNA eligible. It's just Marriott's IT that is preventing the application of SNAs for non-refundable reservations. However, there's a workaround (See the SNA thread for this).
My rate is refundable, so that should not be the issue. It seems the hotel is blocking the application of SNAs right now.
Jan 23, 2019, 1:41 am
#495
Company Representative - Starwood
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
We would like to look into this if you could provide your reservation details to us via private mail here or by email below.
Best Regards,
Christina Zhou
Social Media Specialist
Marriott International
[email protected]