Feb 18, 2019, 10:57 am
Last edit by: bhrubin
As of February 2019 this hotel no longer offers club lounge access to Marriott Platinum and higher guests, even if upgraded to a room category which would otherwise offer lounge access, so lounge access mentioned in older reviews would no longer apply.
The hotel also no longer participates in Suite Night Awards.
Breakfast offering for Platinum and higher is in restaurant, buffet plus made to order eggs.
Expert Review from May 2018 posted to the Luxury Hotels Forum: “Stunning hard product with great concierge and service”
https://www.flyertalk.com/hotel-revi...d-service-2620
The hotel also no longer participates in Suite Night Awards.
Breakfast offering for Platinum and higher is in restaurant, buffet plus made to order eggs.
Expert Review from May 2018 posted to the Luxury Hotels Forum: “Stunning hard product with great concierge and service”
https://www.flyertalk.com/hotel-revi...d-service-2620
The Prince Gallery Tokyo Kioicho, Japan, LC [Master Thread]
Jan 29, 2019, 5:01 pm
#511
Join Date: Oct 2009
Posts: 171
Here is in the "Welcome letter for family traveler" PDF they sent me
2, Please kindly note that there are additional charge for children between 4 to 12 years olds for buffet breakfast at Oasis Garden (2,260 Japanese Yen per child). For children 13 years old and above, the price same as adults is applied.
3. For our guests who have access to Club Lounge accompanying children younger than 12 years old; Children are welcome at Club Lounge until After Tea Time (4:30pm). In addition, there are additional charge for children between 4 to 12 years old per stay, it is 3,500 Japanese Yen per day to enter Club Lounge. Please ask us for further information.
2, Please kindly note that there are additional charge for children between 4 to 12 years olds for buffet breakfast at Oasis Garden (2,260 Japanese Yen per child). For children 13 years old and above, the price same as adults is applied.
3. For our guests who have access to Club Lounge accompanying children younger than 12 years old; Children are welcome at Club Lounge until After Tea Time (4:30pm). In addition, there are additional charge for children between 4 to 12 years old per stay, it is 3,500 Japanese Yen per day to enter Club Lounge. Please ask us for further information.
Jan 29, 2019, 6:24 pm
#513
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,472
This is confusing to me. Wouldn't this mean they would have to block you from the lounge until after breakfast if you've taken breakfast in the restaurant? I find that hard to believe.
Jan 29, 2019, 7:18 pm
#514
Join Date: Oct 2009
Posts: 171
My wife was in the lounge with my younger one. In the end, my elder son told me the breakfast in the lounge was better because there was no prosciutto at Oasis Garden. ...
Jan 29, 2019, 7:35 pm
#515
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,472
For my case last winter, when my elder son wanted to try the restaurant the last day for our 3-nights stay, he was charged for the breakfast with me at Oasis Garden, as I was told per room 2 adults breakfast free for Platinum member ... They knew we have 2 adults 2 kids My wife was in the lounge with my younger one. In the end, my elder son told me the breakfast in the lounge was better because there was no prosciutto at Oasis Garden. ...
My wife was in the lounge with my younger one. In the end, my elder son told me the breakfast in the lounge was better because there was no prosciutto at Oasis Garden. ...
Jan 29, 2019, 9:58 pm
#516
Join Date: Mar 2017
Posts: 6
On the other hand, let's say 2 adults and one child are staying. Adult 1 would take the kid to restaurant for breakfast. When asked, just say that adult 2 is not having breakfast. So there should be no charge for the kid, right? After adult 1 and kid finish breakfast, Adult 2 would go to the lounge and have breakfast. Now, how do they know it is not adult 1 again?
Jan 29, 2019, 10:29 pm
#517
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,472
Just wild thinking. Let's say 2 adults are staying, it would be OK if we do the breakfast at restaurant then go to lounge to try out the different offering for breakfast, right?
On the other hand, let's say 2 adults and one child are staying. Adult 1 would take the kid to restaurant for breakfast. When asked, just say that adult 2 is not having breakfast. So there should be no charge for the kid, right? After adult 1 and kid finish breakfast, Adult 2 would go to the lounge and have breakfast. Now, how do they know it is not adult 1 again?
On the other hand, let's say 2 adults and one child are staying. Adult 1 would take the kid to restaurant for breakfast. When asked, just say that adult 2 is not having breakfast. So there should be no charge for the kid, right? After adult 1 and kid finish breakfast, Adult 2 would go to the lounge and have breakfast. Now, how do they know it is not adult 1 again?
Jan 30, 2019, 7:03 am
#518
Join Date: Mar 2017
Posts: 6
I don't mean any disrespect, but families here should just pay for their kids as they are expected to do. The hotel is already going above and beyond by giving restaurant breakfast and club lounge access; the latter is not a requirement for LC properties. Enough instances of people trying to skirt the rules could lead the hotel to reconsider this.
Feb 2, 2019, 2:02 am
#519
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,438
I don't mean any disrespect, but families here should just pay for their kids as they are expected to do. The hotel is already going above and beyond by giving restaurant breakfast and club lounge access; the latter is not a requirement for LC properties. Enough instances of people trying to skirt the rules could lead the hotel to reconsider this.
Feb 2, 2019, 2:21 am
#520
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,472
Splitting a family of four into two groups of two in order to have half eat in the lounge and half eat in the restaurant is breaking the rules. Breakfast is for the member + 1, and the hotel extends lounge access to member + 1.
Feb 2, 2019, 8:28 am
#521
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 5,050
And anybody who walks in off the street gets free breakfast at a Hampton Inn, but that has nothing whatsoever to do with the policy of a completely different hotel...
Feb 3, 2019, 3:17 pm
#522
FlyerTalk Evangelist
Join Date: Mar 2005
Programs: ua mm, aa plat, starriott LTPP, ihg plat, hh gold.
Posts: 13,017
this does appear to be the case...we're planning a stay in may, and noticed the same thing. any recent plats (or plat premiers, soon to be titaniums) who have recent upgrade experience here or want to comment on general platinum treatment? thanks!
Last edited by karenkay; Feb 3, 2019 at 3:27 pm
Feb 3, 2019, 4:02 pm
#523
Join Date: Feb 2019
Posts: 12
We stayed there for 3 nights over Christmas 2018 with paid nights for a standard room. I am a platinum and was given free breakfast at the restaurant and access to the club lounge. No upgrades. On the first morning, we had breakfast in the restaurant and it was good but the waiter took forever to bring the coffee and custom ordered eggs. We were ignored until I got another waiter's attention. I think there were too many restaurant customers and too few staff. Second morning, we had breakfast in the lounge and there were less food selection compared to the restaurant but, the club lounge staff was amazing. They remember us by names and gave us 100% attention. So, I would recommend eating breakfast in the club lounge. The other food presentations and free alcohol in the in the club lounge were really good too.
Feb 3, 2019, 6:25 pm
#524
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
I thought the lounge breakfast was amazing, although it didn't have a lot of Asian foods. Also missing were made to order pancakes/waffles/French toast.
Given the lounge's little kitchen for breakfast eggs prepared to order, it seemed surprising that they don't use this facility in the evening or do some demonstration cooking thing every evening (as was done once upon a time at the former StR Shanghai lounge, now the LC Hongta).
As an AMB level guest, I was given one of their larger Premier 1K rooms, not a suite nor did it even have a sitting area, but it was nice with stocked bookshelves and I also noticed that only this room type (one on each floor apparently) and the suites have the valet pass through cabinet with door for newspapers, shoes and laundry/dry cleaning. To me, that seemed like a surprising choice in the design of the hotel. It also made me think that one should remember be sure to keep the inside door of the thing locked as a small person could perhaps squeeze through the surprisingly large IME openings to access the room.
Given the lounge's little kitchen for breakfast eggs prepared to order, it seemed surprising that they don't use this facility in the evening or do some demonstration cooking thing every evening (as was done once upon a time at the former StR Shanghai lounge, now the LC Hongta).
As an AMB level guest, I was given one of their larger Premier 1K rooms, not a suite nor did it even have a sitting area, but it was nice with stocked bookshelves and I also noticed that only this room type (one on each floor apparently) and the suites have the valet pass through cabinet with door for newspapers, shoes and laundry/dry cleaning. To me, that seemed like a surprising choice in the design of the hotel. It also made me think that one should remember be sure to keep the inside door of the thing locked as a small person could perhaps squeeze through the surprisingly large IME openings to access the room.
Feb 3, 2019, 8:54 pm
#525
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,054
We stayed there for 3 nights over Christmas 2018 with paid nights for a standard room. I am a platinum and was given free breakfast at the restaurant and access to the club lounge. No upgrades. On the first morning, we had breakfast in the restaurant and it was good but the waiter took forever to bring the coffee and custom ordered eggs. We were ignored until I got another waiter's attention. I think there were too many restaurant customers and too few staff. Second morning, we had breakfast in the lounge and there were less food selection compared to the restaurant but, the club lounge staff was amazing. They remember us by names and gave us 100% attention. So, I would recommend eating breakfast in the club lounge. The other food presentations and free alcohol in the in the club lounge were really good too.